EDD scheduled eligibility interview claiming I quit my job but I'm still employed - what's going on?
I'm so confused and frustrated right now. EDD scheduled me for an eligibility interview next Thursday for apparently quitting my job at MedServe? The notice specifically mentioned 'voluntary quit' on the backside of the form. Here's the thing - I STILL WORK THERE! I'm on their part-time/on-call schedule, I have active login credentials for their employee portal, and I regularly check their internal job board for additional shifts. I never received any termination letter, and my supervisor confirmed yesterday that I'm still in their system as an active employee. I've been picking up fewer shifts lately because of seasonal slowdowns, which is why I filed for partial unemployment, but I never quit! Has anyone dealt with EDD making completely incorrect assumptions about your employment status? How do I prepare for this interview when the very premise of it is wrong?
26 comments


CosmicCadet
omg this happened to my cousin last month!! edd totally messed up and said she quit when she was just reduced hours. she had to get a letter from her boss confirming she was still employed + her most recent schedule showing she was getting less hours. bring all that documentation to ur interview!!
0 coins
Mei Chen
•Thanks for responding! Did she bring physical copies or did she email them ahead of time? I'm not even sure what contact information to use to send stuff before the interview.
0 coins
Liam O'Connor
This is actually a pretty common misunderstanding that happens with part-time/on-call employment. What likely happened is that your employer reported significantly reduced or zero earnings for you during the quarter, and the EDD computer system automatically flagged it as a separation issue. When you attend your eligibility interview, bring: 1. Recent paystubs (even if they're small amounts) 2. Your employee ID/badge if you have one 3. A statement from your supervisor confirming your continued employment 4. Screenshots of your active employee portal access 5. Any communications about your on-call status During the interview, clearly explain that you're still employed but with reduced hours. The interviewer should remove the voluntary quit issue once they verify your current employment status.
0 coins
Mei Chen
•This is so helpful, thank you! I'll ask my supervisor for a letter tomorrow. Do you think I should also bring my original hiring paperwork to prove I've been continuously employed?
0 coins
Liam O'Connor
•Yes, bringing your original hiring paperwork would be helpful, especially if it shows your employment classification as part-time or on-call. The more documentation you have to establish the continuity of your employment relationship, the better. Also, if you have any emails or text messages discussing recent or upcoming shifts, include those too.
0 coins
Amara Adeyemi
the EXACT same thing happnd to me!!!!! edd is so incompeten ts2g. they said i quit my job at Target but i was just seasonal and they cut my hours to like 4 a week. the interview was actually easy once i explained, just make sure u dont sound nervus or they'll think ur lying lol
0 coins
Giovanni Gallo
•They definitely try to trip you up in these interviews! I had one where the interviewer kept asking the same question different ways like they were trying to catch me in a lie. Just stick to the facts and you'll be fine.
0 coins
Fatima Al-Mazrouei
Sounds like there was a miscommunication between your employer and EDD. When companies report quarterly wages, sometimes drastically reduced hours get misinterpreted as separation from employment. Here's what likely happened: 1. Your employer reported very low earnings for you in their quarterly report 2. EDD's system flagged this as a potential separation issue 3. Without additional information, they defaulted to assuming you quit In your interview, they'll ask about your relationship with this employer. Be clear that you never quit, are still employed, but working reduced hours which is why you applied for partial unemployment benefits. Make sure to mention that you're still on the schedule, have active employee credentials, and are considered employed by the company. Bring documentation proving your continued employment status. This hiccup shouldn't affect your benefits as long as you explain the situation clearly.
0 coins
Mei Chen
•That explanation makes so much sense! My hours went from around 30/week to maybe 8-12/week over the last couple months. I'll definitely explain that during the interview. Thank you!
0 coins
Dylan Wright
EDD IS THE WORST!! They assumed I "abandoned my job" last year when I was actually on approved medical leave! Took FOUR MONTHS to sort out and I had to appeal twice. Their systems are broken and nobody there knows what they're doing. Good luck with this mess, seriously.
0 coins
NebulaKnight
•Ugh same. They put me through THREE interviews before they finally understood I was furloughed not fired. The whole system is designed to deny people benefits I swear.
0 coins
Giovanni Gallo
If you're having trouble getting through to an EDD representative before your interview to clarify this situation, check out Claimyr.com. I was in a similar situation with confusing paperwork and couldn't get through on the EDD lines for days. Claimyr connected me with an EDD agent within about 20 minutes. They have a video demo at https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km that shows how it works. It was worth it to get everything straightened out before my interview instead of stressing for days.
0 coins
Mei Chen
•I've never heard of this service before. It might be worth trying since I've called EDD like 15 times already this week with no luck. I'll check out that video, thanks!
0 coins
Sofia Ramirez
•is that service legit? seems kinda sketchy to me... has anyone else used it?
0 coins
Amara Adeyemi
•i used it last month when my claim was stuck in pending for 3 weeks. it works but make sure ur ready with all ur questions when they connect u
0 coins
NebulaKnight
MAKE SURE you have exact dates of all your shifts for the last few months!!! The interviewer asked me for specific dates I worked when I had a similar issue and I couldn't remember them all. Looked super suspicious even though I was telling the truth. Get a record from your timesheet system if possible.
0 coins
Mei Chen
•That's a great tip! I hadn't thought about bringing my timesheet records. I'll download them from our employee portal tonight.
0 coins
CosmicCadet
what department do u work in at medserve? my sisters trying to get a job there
0 coins
Mei Chen
•I work in patient transport on the evening shift. It's a decent place to work but hours are really unpredictable right now. They're supposed to be hiring more for the summer rush though!
0 coins
Liam O'Connor
One other thing to consider - make sure you accurately certified for any weeks where you had reduced hours. If you received ANY wages during a week, you need to report those when certifying, even if it was just for a few hours. Some claimants mistakenly report no earnings when they have greatly reduced but not zero hours, and this can trigger eligibility issues as well.
0 coins
Mei Chen
•Yes, I've been really careful about reporting all my earnings each week! I report even when I only worked 3-4 hours. Could that be part of the confusion maybe? Like they see I'm reporting wages but somehow still think I don't work there anymore?
0 coins
Liam O'Connor
•That's actually a good point - it could be creating confusion in their system. If you're reporting earnings from an employer that their system thinks you no longer work for, it might trigger a flag. Definitely point this out in your interview - that you've consistently been reporting earnings from this employer, which clearly demonstrates ongoing employment.
0 coins
Fatima Al-Mazrouei
Make sure you arrive early to your interview and have your EDD Customer Account Number ready. The eligibility interviewer will likely ask detailed questions about your work schedule over the past few months, so having a calendar or work schedule with you would be extremely helpful. Also, don't get defensive or frustrated during the interview (even though this situation is frustrating). Stay calm, stick to facts, and clearly explain that you remain employed but with reduced hours, which is precisely what partial unemployment benefits are designed for.
0 coins
Mei Chen
•Thank you for the advice. I tend to get flustered when I'm nervous so I'll practice explaining the situation calmly beforehand. The interview is by phone - do you know if they'll call exactly at the scheduled time or should I be ready early?
0 coins
Fatima Al-Mazrouei
•They typically call within 15 minutes of your scheduled time, but I recommend being ready 30 minutes early just to be safe. If they call and you miss it, they'll usually try once more, but after that, you'd need to reschedule, which can delay your benefits. Also, make sure your phone will accept calls from unknown or blocked numbers, as EDD calls often appear this way.
0 coins
Douglas Foster
I went through something very similar with EDD last year! They flagged me for "job abandonment" when I was actually just working reduced hours due to my employer cutting shifts. Here's what really helped me prepare: 1. Get everything in writing from your employer - not just a verbal confirmation from your supervisor, but an actual letter on company letterhead stating you're still employed 2. Print out your recent pay stubs AND a statement showing your direct deposit setup is still active 3. Take screenshots of your employee portal showing your active status and any recent shift postings you've viewed 4. If you have any recent text messages or emails about picking up shifts, screenshot those too The key is proving continuous employment relationship, not just that you worked recently. During my interview, I emphasized that I never resigned, never received termination paperwork, and was still actively seeking additional hours through their internal system. The interviewer cleared the flag immediately once I showed all the documentation. Don't stress too much - this is actually a pretty routine mix-up with part-time/on-call workers, and they see it all the time. Just be prepared with your paperwork and you'll be fine!
0 coins