EDD payments stopped after expected return to work date - didn't go back yet
I'm freaking out a bit and need advice. I've been on UI since my seasonal construction job ended in December. When I filed my claim, I had to put an expected return date of May 15th (yesterday) based on what my supervisor told me. But the project got delayed and they won't need me back until June 10th now. My payment for this week is showing as $0 when I certified yesterday. Did EDD automatically cut me off because of that expected return date? I still have a decent balance left on my claim. Do I need to call them to explain or update something in my UI Online account? Has anyone dealt with this before?
18 comments
Jabari-Jo
Yes, EDD often stops payments automatically when you reach your expected return to work date. You need to contact them ASAP to explain the situation and get them to update your record. This happens with seasonal workers quite a bit. When you certify, are you still reporting that you're able and available to work, and actively looking for work? Make sure you're doing that correctly too.
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Seraphina Delan
•Yes, I'm definitely still reporting that I'm available and looking for work! So there's no way to fix this online? I have to actually talk to someone at EDD?
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Kristin Frank
this happened 2 me 2 times now. u HAVE to call them. no way around it. they wont fix it unless u talk to a person.
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Micah Trail
•I had the same issue but with a slightly different situation. My employer gave me a tentative return date that I put on my claim, but then they permanently closed that location. EDD did stop my payments automatically on that date. Here's what worked for me: I used Claimyr to get through to an EDD representative quickly. It's worth checking out their service at claimyr.com - they have a video demo at https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km that shows how it works. The rep updated my claim status immediately and my payments resumed with the next certification. You need to explain about the project delay and provide your new expected return date.
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Nia Watson
The same thing happened to me! The expected return date is definitely why your payment stopped. EDD's system is programmed to automatically close claims on that date unless you notify them otherwise. You absolutely NEED to call and speak with a representative to update your return-to-work date. Make sure to explain that your employer delayed your return date - keep documentation from your employer about the new date if possible. When you get through, ask them to also release the current week's payment that's showing $0. They should be able to override that in their system once they update your record.
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Seraphina Delan
•Thank you! I'll try calling first thing tomorrow morning. Should I keep certifying for weeks even though it's showing $0? Or wait until I get this fixed?
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Alberto Souchard
Keep certifying!! Always keep certifying even when there are problems. It's MUCH easier for them to release payments for weeks you've already certified for than to go back later.
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Nia Watson
•👆 This is 100% correct. Never stop certifying even if payments are on hold or showing $0. It creates a much bigger headache if you have to backdate certifications later.
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Katherine Shultz
ugh the EDD system is so broken!!! I bet no actual human looked at your claim - just some stupid computer decided "oh it's May 15, cut them off!" without even checking if you're actually back at work or not. It's ridiculous they make it so hard to reach anyone there. I spent 3 WEEKS trying to get through about a similar issue last year. The system literally hangs up on you!
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Kristin Frank
•truth!! its like they WANT us to give up 🙄
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Micah Trail
For anyone interested in the technical details: This is part of EDD's automated claim management system. When you initially file a claim and input an expected return-to-work date, that date gets coded into your claim profile as an automatic stop date. The logic behind it makes sense - they want to prevent overpayments to people who've returned to work but forgot to notify EDD. But as many have pointed out, the system doesn't have any flexibility for changed circumstances unless you contact them. Here's what you'll need to do: 1. Call EDD and speak with a tier 2 specialist (regular reps sometimes can't make this change) 2. Explain the situation clearly - your employer delayed your return date 3. Provide the new expected return date (June 10th) 4. Request that they release any pending payments 5. Ask them to document the call in your file If you have any written confirmation from your employer about the delay, mention that you can provide it if needed. Continue certifying every two weeks without interruption.
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Seraphina Delan
•This is super helpful, thank you! I'm going to try calling tomorrow and ask specifically for a tier 2 specialist. Do you know what's the best time to call to get through?
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Micah Trail
In my experience, the best time to call is right when they open at 8:00 AM. The phones get overwhelmed very quickly after that. If you can't get through in the morning, try again between 4:00-4:30 PM when call volume sometimes drops a bit before they close at 5:00 PM. Expect to try multiple times regardless of when you call. If you really struggle to get through using the regular method (most people do), that's why I recommended the Claimyr service. It saved me hours of frustration when I had a similar issue.
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Seraphina Delan
•Thanks again! I'll set my alarm for early tomorrow and try right at 8:00. If that doesn't work after a few attempts, I might check out that service you mentioned. At this point I just need to get this fixed ASAP since rent is coming up.
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Marcus Marsh
Wait I'm confused... couldn't you just update your return to work date in UI Online somewhere? There has to be an option for that without calling right? The whole system is online now.
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Jabari-Jo
•Unfortunately, no. Expected return to work date is one of those things that can ONLY be updated by speaking with a representative. There's no option to change it in UI Online once your claim is established. It's one of many annoying design flaws in the system.
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Seraphina Delan
UPDATE: Finally got through to EDD this morning after trying for 2 hours! The rep was actually really nice and fixed everything right away. She said this happens all the time with seasonal workers and construction jobs. She updated my return to work date to June 10th and released my payment that was stuck. It should hit my Money Network card in 24-48 hours. Thanks everyone for the help and advice! For anyone with the same issue - yes, you MUST call, and yes, be prepared to spend a long time trying to get through.
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Alberto Souchard
•Great news! Glad it worked out! 👍
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