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EDD claim stuck on pending after certification - approved but no payment?

Hey everyone, I'm freaking out a little and could use some advice! I was let go from my retail management job on February 13th (totally blindsided me) and filed for unemployment on the 16th. I got notification that my claim was approved, and I certified for my first two weeks on Feb 25th. It's been over a week now, and when I log into UI Online, my payments are still showing as 'pending' with no explanation. No messages in my inbox either. Is this normal? How long should I expect to wait before something happens? Should I just keep waiting or should I try calling EDD? I've heard the phone lines are a nightmare...

Cedric Chung

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its normal for first payment to take longer than the others. mine was stuck on pending for like 10 days before it switched to paid. just wait a few more days

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Hailey O'Leary

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Thanks for replying! That's a relief to hear. Do you remember if you got any kind of notification when it changed from pending to paid?

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Talia Klein

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Actually, if it's been more than 7 days since certification and you're still stuck on pending, that usually indicates an eligibility issue that needs resolution. Common reasons include identity verification, separation reason review, or work search requirements. I'd recommend checking if there's an alert under "Notifications" on your dashboard that you might have missed, and looking for any outstanding tasks in the "History" section.

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^^^ This! My first claim in 2025 got stuck because I forgot to complete the ID.me verification. Check everything carefully before you spend hours trying to call. The system is designed to make us give up lol

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PaulineW

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If there are no pending tasks and your claim is approved but stuck on pending payment, you're in what's called 'payment limbo.' Unfortunately, this is becoming common with first-time claims in 2025. The system automatically flags many new claims for manual review - especially if you were terminated rather than laid off. You'll need to speak with a tier 2 specialist at EDD to lift the pending status and release your payment.

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Hailey O'Leary

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That makes sense since I was terminated (though it wasn't for misconduct). How do I make sure I get to a tier 2 specialist? The regular number just disconnects me.

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Annabel Kimball

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OMG i went through EXACT same thing in January!!! my first payment was stuck 4 WEEKS!!! i called like 57 times got hung up on by the stupid robot voice every single time. eventually i just stopped trying and it randomly switched to paid. EDD IS THE WORST

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Hailey O'Leary

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4 WEEKS?? I can't wait that long! I have bills coming due next week that I was counting on this money for. Did you ever find out why it was held up?

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Chris Elmeda

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I had this same issue back in January. After wasting days trying to get through on the regular line, I finally used Claimyr to connect with an EDD agent. Took about 20 minutes instead of days of redialing. My pending payment was resolved in one call - turned out there was a flag on my account because my employer contested the termination. The agent was able to remove the hold immediately after I explained my situation. You can see how it works in this video: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km or just go to claimyr.com. Totally worth it compared to the stress of not knowing what's happening.

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Jean Claude

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do they sell ur info or something? sounds kinda sketchy tbh

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DONT WAIT!! If its in pending for more than 5-7 days you NEED to call, especially for first payment. Something is flagged on your claim. Might be simple, might be complicated, but it won't resolve itself. I waited 3 weeks thinking it would fix itself last year and when I finally got through, the agent fixed it in 2 minutes. Turned out my employer had reported different wages than what I claimed. Could be anything!

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Hailey O'Leary

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Thanks, I'll definitely try calling then. I didn't realize it could be something so specific that needs to be fixed manually.

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PaulineW

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Here's what to do when you call: 1) Call early (8:01am), 2) Select the option for existing claims, 3) When asked why you're calling say "payment status", 4) If you get a tier 1 rep, politely explain you need a tier 2 specialist to resolve a pending payment on an approved claim. Only tier 2 agents can actually release payments. Remember to ask for a reference number for your call in case you need to follow up.

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Hailey O'Leary

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This is super helpful, thank you! I'll try calling first thing tomorrow morning.

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Talia Klein

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One more thing to try before calling: check if you have any notifications in your UI Online account that might indicate why your payment is pending. Also, sometimes resubmitting your certification can help. Go to History, find your certification, and see if there's an option to resubmit or correct it. Sometimes there's a simple error in how work search requirements were reported.

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Hailey O'Leary

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I just checked and don't see an option to resubmit. I did answer all the work search questions correctly (I think). I'll try calling tomorrow and update here with what happens. Thanks everyone for the advice!

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Annabel Kimball

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typical EDD... they approve u then make u wait forever for the actual money 🙄 good luck getting through on the phone... let us know if that claimyr thing actually works

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Hailey O'Leary

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UPDATE: I finally got through to EDD this morning! Used that Claimyr service someone mentioned and got connected within 15 minutes. The agent said my claim had been flagged for an eligibility interview because my employer reported I was terminated for attendance issues (which isn't true - I had documented medical reasons for all absences). She removed the pending status and said my payment should process within 24-48 hours! She also scheduled me for a phone interview next week to resolve the eligibility question permanently. So relieved to have answers finally!

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PaulineW

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Great news! Make sure to gather any documentation of those medical absences for your eligibility interview. Text messages, emails, doctor's notes - anything that shows you informed your employer and had legitimate reasons. The interview is usually quick, about 15-20 minutes, and as long as you can demonstrate the absences were for good cause, you should be fine.

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