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Yara Nassar

EDD payment shows 'paid' but not 'issued' in payment history - debit card timing question

So I certified for my weeks on Sunday night, and when I checked my UI Online account yesterday it showed 'paid' for those weeks. Great! But when I look at the payment history, there's no 'issued' payment showing up yet. Is this normal? I'm a first-time claimant so I'm still waiting for my EDD debit card to arrive in the mail. The customer service rep told me it would take 7-10 days after payment is issued, but now I'm not sure if the payment has actually been issued if it's not showing up in the payment history. Should I be concerned that something's wrong with my claim? And is that 7-10 day timeframe for the card still accurate? The whole waiting game is making me super anxious since rent is coming up.

This is totally normal. There's a delay between when your certification shows as 'paid' and when it actually appears as 'issued' in the payment history. It usually takes 24-48 hours for the payment to process and show up as issued. Since you're a first-time claimant waiting for your card, yes, the 7-10 business days timeframe is still accurate from when the payment is issued (not from when it shows as 'paid'). The Bank of America/Money Network system that handles the debit cards is separate from EDD's certification system.

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Yara Nassar

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Thank you! That's a huge relief. Do you know if I can track when the card is mailed out? Or do I just have to wait and hope it shows up?

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Paolo Ricci

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same thing happen to me last month! showed paid for like 2 days b4 it updated to issued. card came about 8 days later so ur prob fine

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Yara Nassar

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That's good to hear! Was the card balance updated right away once you got it? Or was there another waiting period?

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Amina Toure

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Don't panic yet! The EDD system is NOTORIOUSLY slow to update the payment history. Your money is likely already being processed even though the status hasn't changed. The worst part of this whole process is the waiting and lack of transparency. I remember when I first filed last year, I checked my account LITERALLY every hour like some kind of crazy person. Just a waste of energy. BUT if you don't see the 'issued' status change by Friday, that's when you might need to start calling to check what's up. The 7-10 day timeline for the card is pretty accurate though - mine came on day 8.

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omg same i was refreshing that page like it was social media lol. what a time.

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If you're worried and want to check on your payment status, good luck getting through to EDD. I spent TWO WEEKS trying to reach someone after my payment got stuck in a similar situation. I finally used Claimyr (claimyr.com) and got through to a rep in about 20 minutes. They have a video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km - saved me hours of redial hell. Once I got through, the rep was able to confirm my payment was processing normally despite not showing as 'issued' yet.

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Yara Nassar

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Thanks for the tip. I'll wait a couple more days as others suggested, but if nothing changes I might try that service. The anxiety of not knowing what's happening is the worst part!

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yah dont worry about it yet! the system takes forever to update sometimes and nothing is real time with EDD lol. card took 9 days for me which was annoying but came eventually

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The EDD system is BROKEN by design! I had the same issue but it took THREE WEEKS to get my card because they kept sending it to my old address despite me updating my info online. Then they blamed ME for not calling them when their own website says not to call about card issues!!! Absolutely ridiculous. The whole thing needs to be rebuilt from scratch. One thing you should do right now - double check your address is 100% correct in both your EDD account AND with Bank of America/Money Network. Even a tiny mistake can cause huge delays.

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Yara Nassar

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Oh no, that sounds terrible! I'll double check my address is correct in both places.

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Javier Torres

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My husband has been on unemployment since February and his first payment took 3 days to go from paid to issued, but now they happen same day usually. The card took exactly 9 business days to arrive. You can actually call Bank of America/Money Network directly to check if your card has been mailed yet - their customer service is MUCH better than EDD's. Their number should be in your EDD paperwork.

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Yara Nassar

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That's super helpful! I didn't realize I could call Bank of America directly to check on the card status. I'll try that tomorrow.

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Just to follow up on what others have said - once your payment does show as 'issued' in your payment history, you can also register for the Money Network mobile app or website before your physical card arrives. This lets you see when funds are deposited, though you obviously can't use the funds until you have the actual card. Some people find this reduces anxiety because at least you can see the money is there waiting for you.

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Yara Nassar

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Great tip! I'll download the app now so I'm ready to set it up as soon as the payment is issued. And thank you everyone for the reassurance - I feel much better knowing this delay is normal. Will update if/when I get my card!

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Oliver Schulz

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Hey there! I'm dealing with almost the exact same situation right now - certified on Sunday, shows "paid" but still waiting for it to update to "issued." Reading through all these responses has been super helpful and reassuring! I'm also a first-time claimant waiting for my card, so the uncertainty is definitely nerve-wracking. It's good to know that the 24-48 hour delay between "paid" and "issued" is totally normal. I'm going to try calling Bank of America directly like Javier suggested to check on my card status - that seems like a much better option than trying to get through to EDD. Thanks everyone for sharing your experiences!

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