EDD identified eligibility issue after certification but no interview scheduled - what now?

This is totally normal! The 'identified issue' message almost always appears when there's something they need to verify about your claim. The eligibility questionnaire is their first step. Based on your answers, they'll either clear the issue automatically OR schedule a phone interview. Not everyone needs a phone interview. I'd give it about 5-7 business days after submitting the questionnaire before calling. If your status doesn't change by then, that's when I'd reach out.

wait a few days after the questionare thing. they might not even need to call u. my wifes claim had the same message and it just cleared itself after like 4 days. no interview or nothing

DONT WAIT!!! Call them ASAP!!! I had the exact same situation in January and waited 3 weeks only to find out they needed ONE more document from me and my claim was just sitting there!!! The eligibility issue could be something super simple that they can fix in 5 minutes on the phone, but if you don't call it will just SIT THERE FOREVER. The EDD system is completely broken and nothing happens automatically like it should!!!

So here's what's likely happening: When EDD identifies an eligibility issue, they send the questionnaire first. Based on your answers, their system will either: 1) Clear the issue automatically (happens 30-40% of the time) 2) Flag it for further review and schedule an interview (happens 60-70% of the time) If you need an interview, you'll receive a letter in your UI Online inbox AND in the mail with the interview date and time, typically 7-14 days out. You don't need to call them to schedule it - they'll contact you. Your benefits will remain pending until the issue is resolved. If the questionnaire answers satisfy their requirements, the pending payments will process without an interview. If an interview is needed, payments remain pending until after the interview decision. My advice: Wait one full week after submitting the questionnaire. If nothing changes in your UI Online account by then, THEN call for clarification.

Trying to call EDD is absolutely IMPOSSIBLE. I spent 3 entire days trying to get through last month and kept getting the "we're experiencing high call volume" message before it hung up on me. I was going crazy until someone recommended Claimyr to me. It's a service that gets you through to an EDD representative quickly - I was skeptical but desperate. It actually worked - had me talking to someone in about 45 minutes. Check out their demo: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km or their site at claimyr.com. Saved me so much frustration!

One thing to note - make sure you continue certifying every two weeks even while this eligibility issue is pending. A lot of people make the mistake of not certifying because they see the pending status. But if your issue gets resolved, they can only pay you for weeks you've properly certified for!

BTW what did the questionnaire ask you? Sometimes that gives a clue about what the eligibility issue is. Was it about your job separation reason? About your availability to work? About identity verification?

Based on those questions, it sounds like they're verifying your job separation reason. This is extremely common. They'll likely contact your previous employer to confirm the layoff was not for misconduct. As long as what you reported matches what your employer reports, you should be fine. These are routine verification steps EDD takes.