EDD UI Online glitch - stuck on military questions despite answering 'no'

I had the exact same issue last month! It's definitely a glitch in their system. What worked for me was clearing my browser cache completely, then using a different browser altogether (switched from Chrome to Firefox). For some reason that reset whatever was causing the loop. Also try doing the application during non-peak hours - I finished mine successfully at around 6am when the system wasn't overloaded.

omg the edd website has so many glitches its ridiculous!!! happened to me 2 but with disability questions. kept saying i had to answer stuff that didnt apply to me. tried like 5 times before it worked

This is a known issue with UI Online that the EDD hasn't fully fixed yet. There are three workarounds that sometimes help: 1. Try using the mobile version of the site instead of desktop 2. If you have any browser extensions or ad blockers, disable them all before trying again 3. Try accessing the site during off-peak hours (before 8am or after 8pm) If none of these work, you may need to call EDD directly to complete your application. You'll want to speak with a tier 2 specialist who can override the system and manually process your application.

I've been dealing with EDD for years (unfortunatley) and their website is TERRIBLE. It's like they designed it to be as frustrating as possible!! The military questions bug has been there since at least 2022 from my experience. One thing that worked for me was entering "N/A" in all the required military fields, then adding a note in the comments section at the end explaining it was a glitch and I have no military history. My claim still processed correctly.

If you've tried all the technical fixes and still can't get past this issue, you might want to check out Claimyr (claimyr.com). They have a service that helps you get through to an actual EDD agent who can bypass these system glitches and process your application correctly. I was stuck in a similar loop with disability questions and wasted days trying to fix it myself before using their service. They have a video demo that shows how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km. Saved me so much frustration!

@casual_commenter Yes, it definitely worked for me! I was calling for days and getting the "we're experiencing high call volume" message over and over. With Claimyr I got connected to an EDD rep in about 20 minutes. The specialist was able to override the system and complete my application over the phone.

Am I the only one who thinks it's RIDICULOUS that we even need third-party services just to reach a government agency that WE PAY FOR with our taxes?!! The whole system is broken by design. I've had nothing but problems with EDD since day one. Their website has more bugs than a roach motel. Sorry for the rant but this kind of stuff makes my blood boil.

UPDATE: Solution found! I tried the browser switching trick and it didn't work, BUT entering "N/A" in all the military fields as someone suggested above DID work! I was able to complete my application and got confirmation that it was submitted successfully. Thanks everyone for your help! To anyone else having this issue, try the N/A trick!