EDD UI Online showing 'no wages' despite recent employment - how to fix?
I'm trying to file a new claim on UI Online but keep getting an error saying I have no wages in my base period! I've been working steadily at the same company for 3 years and definitely have qualifying wages. The system just won't let me proceed past this point. Has anyone dealt with this 'no wages' error before? Do I seriously have to call EDD (ugh) or submit a paper application? The thought of waiting weeks for a paper app to process is making me anxious since my rent is due soon. Any advice on fixing this UI Online glitch would be appreciated!
22 comments
Daniel White
yep happened to me last month too. their system didnt have my wages even tho i worked the whole time. had to call them to fix it. good luck gettin thru tho lol
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Abigail Patel
•Ugh, I was afraid of that. Been trying to call for 2 days already with no luck. Did they eventually fix it for you over the phone?
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Nolan Carter
This is a common issue with UI Online. There are a few possible reasons this is happening: 1. Your employer hasn't properly reported your wages to EDD (most common) 2. You worked out of state during part of your base period 3. Your employer reported you under a slightly different name/SSN 4. There's a system glitch in the wage database Unfortunately, you will need to speak with an EDD representative to resolve this. They can manually verify your wages and override the system. Paper applications take 2-3 weeks to process, so I'd try calling first. Best times to call are right when they open at 8:00 AM or around 11:30 AM when the morning rush dies down.
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Abigail Patel
•Thanks for the detailed explanation! I'm pretty sure it's reason #1 since my company has had payroll issues before. I'll try calling again tomorrow morning right at 8. Fingers crossed!
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Natalia Stone
THE WHOLE SYSTEM IS DESIGNED TO MAKE YOU GIVE UP!!!! I had the EXACT same problem in January and spent TWO WEEKS trying to get through. When I finally did, they told me my employer hadn't reported my wages properly and I needed to submit paystubs and W2s as PROOF. Such a waste of time!!! The EDD knows you worked, they just make it as difficult as possible to actually get benefits!!!
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Tasia Synder
•Same thing happened to my brother but he just gave up and didn't get his benefits. I told him to keep trying but he said it wasn't worth the hassle. The system really is broken.
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Selena Bautista
Try using Claimyr to get through to EDD faster. I was in the same situation with the no wages error and spent days trying to call with no luck. Used Claimyr and got connected to a rep in about 20 minutes. They fixed the wage issue while I was on the phone. You can see how it works in their video demo: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km. Their website is claimyr.com if you want to check it out. Definitely saved me from having to file a paper application.
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Abigail Patel
•I've never heard of Claimyr before. Does it actually work? I'm desperate enough to try anything at this point. The EDD phone system is driving me insane.
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Selena Bautista
•Yes, it worked for me! The service basically keeps dialing EDD until it gets through, then calls you to connect. My issue was resolved that same day.
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Mohamed Anderson
I work at a nonprofit that helps people with unemployment issues. The "no wages" problem happens frequently and it's almost always fixable. Here's what you should have ready when you reach an EDD representative: 1. Your last 18 months of paystubs (or at least quarters that fall in your base period) 2. W-2s from the previous year 3. Any employment verification letters 4. Your employer's correct legal name and EIN (tax ID number) The rep can manually enter your wage information and override the system. Don't give up - this is a technical issue, not an eligibility issue. Your benefits will be backdated to when you first tried to apply.
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Abigail Patel
•This is super helpful, thank you! I have all my paystubs as PDFs and my W-2 from last year. Will definitely gather all this before I call. It's reassuring to know this is just a technical issue and not something wrong with my actual eligibility.
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Ellie Perry
I actually mailed in a paper application when I had this problem and it worked out fine! It took about 10 days to process (not weeks like I feared). The paper form lets you manually enter your wage information. Just make sure you include copies of your paystubs and W-2s. Send it certified mail so you have proof they received it. It was less stressful than trying to call repeatedly, at least for me.
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Daniel White
•10 days? ur lucky. mine took 6 weeks lol. but ya better than calling 1000 times
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Abigail Patel
•That's actually faster than I expected for a paper application. Where did you get the form? Can you download it from the EDD website or do they have to mail it to you?
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Ellie Perry
•You can download it from the EDD website! Go to forms and publications, then look for DE 1101I. They also have them at America's Job Centers if you prefer to pick one up in person.
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Tasia Synder
I had this problem but it turned out I was confusing SDI with UI. Make sure you're filing for the right program! Disability insurance is different from unemployment insurance and they have different systems and requirements.
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Abigail Patel
•Thanks, but I'm definitely applying for UI. I was laid off from my job and am looking for new work, not disabled. But good point - the different EDD programs can be confusing!
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Nolan Carter
Update us when you get this resolved! I'm curious which method ends up working for you. These system issues are frustrating but they're usually fixable once you reach the right person at EDD.
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Abigail Patel
•I'll definitely post an update! Going to try calling again tomorrow morning, and if that doesn't work I might try the Claimyr service someone mentioned. Will let you know how it goes.
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Abigail Patel
UPDATE: Finally got through to EDD this morning! The rep was actually really helpful. Turns out my employer had been reporting my wages under a slightly misspelled version of my name (they had added an extra 'n'). The rep was able to match my work history, verify my identity, and override the system to fix the wage issue. My claim is now processing normally! Thanks everyone for your help and suggestions. For anyone else with this problem - keep trying to get through on the phone, it's definitely fixable!
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Mohamed Anderson
•Great news! This is exactly why speaking with a rep is important - simple data entry errors are surprisingly common. Glad to hear it was resolved quickly once you got through.
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Daniel White
•congrats!! now u just gotta deal with the certification stuff lol. but at least ur in the system now!
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