< Back to California Unemployment

EDD saying I 'didn't earn enough' to file new claim after teacher layoff - can't get through by phone!

Just got laid off from my teaching position last month after the school restructured due to budget cuts. I tried to file a new unemployment claim online through UI Online, but got this frustrating message saying 'according to our records, you did not earn enough wages' which is absolutely NOT true! I've been teaching full-time for 3 years with a salary well above the minimum threshold. The system is telling me I need to apply by phone or paper application if I believe this is incorrect. I've called EDD literally 37 times over the past week at different times of day and either get disconnected immediately or sit on hold for hours before getting cut off. I did receive unemployment back during the 2020-2021 school year when our district went remote and then did partial layoffs. Could this somehow be affecting my new claim? My benefit year from that claim ended years ago. Has anyone else encountered this 'not enough wages' error when you DEFINITELY earned enough? Any suggestions on how to actually reach a human being at EDD who can fix this? My savings won't last forever...

Amara Eze

•

same thing hapnd to me in april!!! sooooo annoying. think its bcuz teachrs get paid differently or something? took me forever to fix

0 coins

Liam McGuire

•

Did you eventually get it resolved? What worked for you? I'm going on 3 weeks with no income now and starting to panic a bit.

0 coins

Giovanni Greco

•

This is a common issue for educators. The problem is likely that your wages are being classified incorrectly in the EDD system - teachers often have their wages reported quarterly which can trigger this error. Another possibility is that your school district hasn't properly reported your wages to EDD (happens more than you'd think). You'll need to speak with an EDD rep who can verify your wages and manually override this in their system. Unfortunately, the phone system is completely overwhelmed right now due to recent tech layoffs. Here's what worked for me: 1. File a paper application AND include copies of your last 4 paystubs 2. Mail it certified so you have proof it was received 3. Request a wage investigation in your application Alternatively, if you need this resolved faster, try Claimyr (claimyr.com) - they have a service that helps get you through to an EDD rep without the endless redial game. Watched their demo video (https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km) and it worked for me when I was in a similar situation with wage reporting issues.

0 coins

Liam McGuire

•

Thank you! This is really helpful. I didn't know about the quarterly reporting issue for teachers. I'll definitely try the paper application with paystubs included - that makes so much sense. I'll check out that Claimyr service too because waiting weeks for mail processing isn't ideal. Did you have to do anything special with your paystubs to make sure they counted them properly?

0 coins

Fatima Al-Farsi

•

Ran into this EXACT problem 2 months ago!! It's beyond frustrating!! The system is SO broken for teachers and other education employees. I called for 3 weeks straight and literally couldn't get through once. I was about to give up when someone told me to try calling exactly at 8:01am (not 8:00 when everyone calls). Finally got through and the rep explained that school employees are subject to different rules and sometimes the system automatically flags our claims even when we qualify. Something about "reasonable assurance" of returning to work - which clearly doesn't apply if you were LAID OFF! When you do eventually reach someone, make sure they understand you were LAID OFF not just on summer break. You may need to provide termination paperwork. Good luck!!!!!

0 coins

Dylan Wright

•

This is why EDD is GARBAGE. They have all these special rules that nobody tells you about until AFTER you get denied. The whole "reasonable assurance" thing is such BS because even substitutes who have zero guarantee of work get denied based on this. The entire system is designed to make claiming benefits as difficult as possible.

0 coins

Sofia Torres

•

Education employee claims are handled differently based on Education Code section 1253.3. The "not enough wages" message usually appears when: 1. Your wages were reported as "educational" rather than regular wages 2. Your last employer was a school district and the system automatically applies the "reasonable assurance" provision 3. There's a lag in wage reporting from your district to EDD You'll need to speak with a Tier 2 representative who can override this. They may require a letter from your former employer confirming the layoff was not seasonal/temporary but permanent due to budget cuts. As for reaching EDD by phone, the trick is persistence and timing. Call at 8:01am or 1:01pm (right after lunch) for best results. Be prepared to provide your last day worked, reason for separation, and have your termination letter ready.

0 coins

Liam McGuire

•

Thank you for the detailed explanation. I didn't know about Education Code 1253.3 or that my wages would be categorized differently. I do have my termination letter stating it was due to budget cuts/restructuring, so I'll have that ready. I'll try calling at the times you suggested.

0 coins

I tried calling for weeks last year and it was impossible. Ended up using Claimyr (claimyr.com) and got through in about 20 minutes. Their video demo shows exactly how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km Worked perfectly and saved me weeks of frustration. The rep I spoke with was able to fix my wage issue right away once I explained I was laid off permanently, not just on summer break.

0 coins

Dmitry Smirnov

•

Does this actually work? I'm skeptical of any service claiming to get through EDD's phone system when it's literally impossible otherwise. Did you have to give them personal info?

0 coins

@skeptical person - Yep, it actually works! You don't give them your SSN or anything like that - they basically just automate the calling process and connect you when they get through. Saved me days of redialing. Totally worth it when you're desperate.

0 coins

Liam McGuire

•

Thanks for the clarification! I'll give them a try tomorrow morning if I can't get through on my own. At this point I'm willing to try anything.

0 coins

Amara Eze

•

oh also!! make sure ur certification answers are diff from last claim! i think they flag u as trying 2 double dip or whatever if ur answers look 2 similar 2 ur old claim. so weird

0 coins

Ava Rodriguez

•

thats not how it works lol. your answers dont matter for wage qualification, its all about how much $ you earned in the base period

0 coins

Giovanni Greco

•

Update for anyone with this same issue: EDD finally published new guidance specifically for education employees. You need to request a "Reasonable Assurance Determination" if you were laid off. This requires documentation showing your separation was not due to typical summer/break periods but actual job elimination. The paper application route works best for this since you can attach documentation. Include a statement explicitly asking for the Reasonable Assurance review.

0 coins

Liam McGuire

•

This is super helpful - thank you! Do you know where I can find that specific guidance document? I'd like to reference it when I speak with them.

0 coins

Sofia Torres

•

@originalPoster The guidance document is on the EDD website under "Information for School Employees" - it's not very prominently displayed. If you search "EDD Reasonable Assurance" it should come up. One more thing - when you do reach a representative, ask them to check if your previous benefit year is causing any issues. Sometimes there's a glitch where the system thinks you're still in your previous benefit year even though it's been years.

0 coins

Liam McGuire

•

I found it! You're right, it's buried on their site. I'm calling again tomorrow morning and will specifically ask about both the reasonable assurance determination AND checking my previous benefit year status. Thank you so much!

0 coins

Dmitry Smirnov

•

I finally got my issue fixed! For anyone else with similar problems: 1. Called at 8:12am exactly (right after the initial rush) 2. Explained I was laid off from teaching position (permanent separation) 3. Rep transferred me to claims specialist who manually verified my wages 4. Had to submit layoff documentation by fax (yes, fax in 2025 🙄) 5. Took about 10 days for everything to process The key was getting to the right department - regular reps can't override the system for education employees.

0 coins

Liam McGuire

•

Thank you for sharing your success story! This gives me hope. I'm going to try calling at 8:12am tomorrow following your exact steps. Did you have to specifically ask for a claims specialist or did the first rep recognize you needed to be transferred?

0 coins

TaxRefund AI

Expert Assistant
Secure

Powered by Claimyr AI

T
I
+
6,882 users helped today