EDD Customer Account Number: Does it stay the same over the years?
Hey everyone, I'm trying to file for unemployment again after being laid off from my healthcare admin job last week. It's been about 5 years since I last needed to file a claim. I found an old folder with paperwork from my first-ever EDD claim back in 2018, and there's a paper with my customer account number on it. Does this number stay the same forever, or do they assign new ones each time? I tried logging into UI Online but it's asking for the account number and I don't want to enter the wrong one and mess up my new claim. The EDD website doesn't make it clear if this number is permanent or temporary. I've been trying to call to verify but I can't get through to anyone. Has anyone filed multiple claims over the years who might know if the account number stays the same? Thanks for any help!
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AstroExplorer
Yes, your EDD Customer Account Number (EDDCAN) remains the same for life. It's similar to a Social Security Number in that it's permanently assigned to you and will stay the same for any future claims you file with EDD, whether it's for unemployment insurance (UI), disability insurance (SDI), or paid family leave (PFL). The number on your old paperwork will work just fine for your new claim. When you log into UI Online, make sure you're using that same account number along with your correct SSN and personal information. If you've moved since your last claim, you'll need to update your address information once you're logged in.
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Amara Nwosu
•Thank you so much! That's exactly what I needed to know. I was worried about entering old information and somehow messing up my new claim. I'll use the account number from my old paperwork. Really appreciate the quick response!
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Giovanni Moretti
yep same number 4ever. had same one since 2009 and used it again last year
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Fatima Al-Farsi
I WISH someone would explain why they make everything so confusing!! Been filing on and off since 2016 and EVERY TIME I forget how this works. They should just let us use our social security numbers like normal government agencies instead of creating these special account numbers that nobody remembers!!! 😡😡😡
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Dylan Cooper
•I think they use the separate account numbers for additional security. Remember that your EDD account contains both personal information and employment details. Using a separate account number means that even if someone has your SSN, they still can't access your EDD account without that specific number. It's actually a good security practice.
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Sofia Perez
Last time I filed I somehow had TWO different account numbers and it created a huge mess. Took me months to sort out because they kept saying I had a duplicate claim. Make sure when you login that all your old claim information appears correctly.
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AstroExplorer
•That's unusual - you should only have one EDDCAN. What likely happened is that you accidentally created a second UI Online account rather than having two actual EDD account numbers. This is a common issue that can happen if you register again instead of recovering your existing account. For anyone facing this issue, contact EDD to have them merge your accounts rather than continuing to use both.
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Dmitry Smirnov
I've been trying to contact EDD for a similar issue for over a week now. Can't get through at all - either busy signals or disconnected after waiting on hold. If you need to speak with EDD quickly, I'd recommend the Claimyr service (claimyr.com). They have a system that gets you through to an EDD representative much faster than calling directly. Saved me hours of frustration last month when I had an identity verification issue. They have a video showing how it works here: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km
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ElectricDreamer
•does that actually work? seems kinda sketchy to me
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Amara Nwosu
UPDATE: I used my old account number from 2018 and it worked perfectly! I was able to log in to UI Online and file my new claim. Everything from my past claim history was there too. Just wanted to update in case anyone else has the same question. Thanks everyone for your help!
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Giovanni Moretti
•nice! glad it worked out
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Sofia Perez
Oh random question but since we're talking about account numbers - does anyone know if your certification days stay the same too? When I was on unemployment before I always certified on Sundays, wondering if that's tied to your account number somehow?
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Dylan Cooper
•Your certification period is determined by EDD when your claim is processed, not by your account number. While many people are assigned Sunday certifications, EDD distributes certification days throughout the week to balance their system load. Your new claim might have the same certification day as your old one, but it's not guaranteed - be sure to check your claim documents or UI Online account for your specific certification period when your claim is approved.
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