EDD phone numbers - which one actually works for filing a new unemployment claim?
I lost my job last week (company downsized - ugh) and I'm trying to file for unemployment for the first time. The EDD website is so confusing! There seem to be like 5 different phone numbers listed for different things. I tried calling 1-800-300-5616 this morning but got stuck in an automated loop for 20 minutes before it hung up on me! Then I tried 1-833-978-2511 and couldn't get through at all. Can someone please tell me which number ACTUALLY works for filing a new claim? Or is it better to just do everything online? I'm seriously stressed and need to get this figured out ASAP before my rent is due next month. Thanks in advance!
13 comments
Adrian Connor
Here's what you need to know: The EDD definitely prefers that you file your initial claim online through UI Online. It's much faster and you'll avoid all the phone frustration. Go to https://edd.ca.gov/Unemployment/ and click on "File a New Claim." The main UI phone line (1-800-300-5616) is primarily for helping with existing claims or if you run into technical issues during the online application. They're open 8am-8pm Mon-Fri. The 1-833 number is just a general assistance line. If you absolutely need to file by phone, keep trying the 1-800-300-5616 number, but honestly, the online system is your best bet. Make sure you have your employment history for the last 18 months ready, including company names, addresses, and dates worked.
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Mikayla Davison
•Thank you so much! I'll try doing it online tonight. Do you know if I need to have my W2s from all my jobs or just my most recent one? I worked at two different places in the past year.
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Aisha Jackson
The EDD phone system is totally BROKEN!!! I tried calling over 50 TIMES last month and never got through to a human being. Every time it was either "we're experiencing high call volume" or it would disconnect me after waiting for 45+ minutes. The whole system is designed to PREVENT you from getting help!!! If you must call, you need to dial exactly at 8:00:00 am when they open. Not 8:01, not 7:59. EXACTLY at 8. And even then it's a lottery. The website is buggy too but at least it doesn't hang up on you.
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Ryder Everingham
•so true... i filed online but had a question about my claim and been trying to call for 3 days straight. this is ridiculous
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Lilly Curtis
I just went through this whole process in January. Definitely file online if possible - it's easier than you'd think. For the phone numbers: - 1-800-300-5616: This is their main UI claims line (open 8am-8pm weekdays) - 1-866-333-4606: Automated self-service line (24/7) - 1-833-978-2511: General assistance line (not for filing claims) Honestly though, even if you file online, you might still need to talk to someone if you have issues with your claim. When that happened to me, I used Claimyr (claimyr.com) to get through to an EDD agent. They have this system that calls for you and gets you in the queue without you having to keep redialing. Saved me days of frustration. They have a video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km
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Mikayla Davison
•That Claimyr thing sounds interesting - have you actually tried it? Did it work fast? I'm going to try online first but good to know there's a backup option if I run into problems.
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Leo Simmons
Online filing is way faster I did it in like 20 min total. The phone thing is a nightmare dont waste ur time unless u absolutely have to. just make sure u have ur ID and past work info ready before u start the application
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Lindsey Fry
i had this same prblm back in november... the phone system is useless tbh. i ended up filing online but then had an identity verification issue. when i DID need to call, i found out a trick - call the spanish line even if u dont speak spanish, then press 0 when the recording starts and it will transfer u to an english-speaking rep. worked for me twice!!
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Mikayla Davison
•Whoa, that's a clever trick! I'll definitely try that if I need to call them. Thanks for the tip!
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Saleem Vaziri
I went through this same stressful situation last month after my contract ended. The online system is definitely the way to go for filing your initial claim. Here's what you'll need to have ready: - Your employment history for the last 18 months (ALL jobs, not just the most recent) - The company names, addresses, phone numbers, supervisor names - Your start and end dates for each job - The reason for separation from each employer - Your Social Security Number - Your driver's license or ID card - Your citizenship status/work authorization if you're not a US citizen The online system will walk you through everything step by step. After you file, you'll probably get some paperwork in the mail within 7-10 days, and they might schedule a phone interview if there's anything they need to clarify. Good luck with your claim!
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Mikayla Davison
•This is super helpful, thank you! I was worried I wouldn't have all the info I needed. Do you remember if they ask for the exact salary at each job or just the dates?
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Ryder Everingham
anyone know if they got a app yet? seems crazy they still make u use the website in 2025 lol
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Adrian Connor
•No app yet. EDD still runs on the website only. They've updated it a bit, but it's still basically the same system.
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