CUIAB Appeals portal login error persists despite password resets - need urgent help!

The CUIAB portal has been having technical issues since their system update last month. Try these steps that worked for me: 1. Clear your browser cache and cookies completely 2. Use Chrome or Edge instead of Safari or Firefox 3. Try logging in during off-hours (early morning or late evening) 4. Make sure your username is exactly as shown in your registration email (it's case sensitive) If none of that works, you can fax your documents to the CUIAB office handling your case. The fax number should be on your hearing notice. Include your case number and full name on every page.

same thing happen to me!! the portal is garbage honestly. i got so mad i just drove to the office with my documents. took 2 hrs but at least they stamped them as received so i had proof. better than dealing with tehcnical bs.

I had this EXACT problem last month!! So frustrating! The CUIAB site is terrible compared to the main EDD portal. What fixed it for me was using Internet Explorer (yes, the old browser) because apparently their site isn't fully compatible with modern browsers. Also, make sure you're not copying/pasting your password - type it manually. For some reason the site adds invisible spaces when you paste text.

Here's what nobody tells you about the CUIAB appeals portal - there's a technical glitch where if your username contains certain special characters (like .-_) or if you're using autofill, it often fails. Try creating a new account with a very simple username - letters and numbers only. No special characters. If you're still struggling to upload documents for your hearing, another option is to contact them by phone using Claimyr.com - it's a service I used that got me connected to an actual person at EDD who then connected me to CUIAB. Saved me hours of hold time. You can see how it works here: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km They can note in your file that you're having technical issues and give you alternatives for document submission.

anybody else think its RIDICULOUS that we have 2 different websites for edd stuff?? ui online for claims and then this cuiab thing for appeals?? why cant they just have ONE SYSTEM that works???? my appeal has been pending for 4 months now.....

The CUIAB portal errors are often related to browser compatibility issues. Here's what I recommend based on helping several clients with appeal submissions: 1. Try a different browser completely 2. Disable any ad blockers or security extensions 3. If you're on WiFi, try using a mobile data connection instead 4. Check if your password contains special characters - their system sometimes rejects certain symbols As a last resort, you can email your documents to CUIAB.Documents@cuiab.ca.gov with your name and case number in the subject line. While this is not the preferred method, they are required to accept emailed documents when technical issues prevent portal access. I would recommend following up with a phone call to confirm receipt if you use this method.

I work in IT and had to help my brother with this exact issue. The CUIAB site has SSL certificate issues with some browsers. Try using your phone instead of computer. For some reason the mobile version works better. Also check your account activation email - sometimes the initial login link needs to be clicked before you can use your credentials (even after password resets).