Agent's system down, call dropped - what to do next?

Ugh, that sucks! I've had similar issues. It's like they don't want us to actually get help. Have you tried calling back? Sometimes you get lucky and reach someone who can actually assist.

I found a method that actually works to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/Ize0EkN4HDI

This is why we need better funding for these agencies. They're clearly understaffed and working with outdated systems. Have you tried reaching out to your local representative about this issue?

lol welcome to the club 🤡 been dealing with this nonsense for months. its like they're purposely making it hard for us

Here's what I've learned after dealing with this for way too long: 1. Document everything. Write down who you talked to, when, and what they said. 2. Be persistent. Keep calling, even if it's frustrating. 3. Try different times of day. Early morning or late afternoon can sometimes be less busy. 4. Use their online portal if they have one. Sometimes you can get answers there without calling. 5. If all else fails, contact your local representative or ombudsman. They can sometimes cut through the red tape. Hang in there, OP. It's a broken system, but eventually you'll get through!

have u tried sending a fax? I know it sounds old school but sometimes it works when nothing else does

Not to be that guy, but have you checked their website? Sometimes they post system outage updates there. Might save you some time if their whole system is down.