Not sure if this helps, but I had a similar issue with my SDI claim. I ended up having to fax (yes, fax in 2023 🙄) a signed letter explaining my situation along with copies of my ID. Took forever, but they eventually sorted it out.

I went through this exact same nightmare a few months ago! Here's what finally worked for me: I had to submit a paper form (DE 8714) that you can download from the EDD website. You fill it out with your SSN, old email, new email, and include a copy of your ID. Then mail it to their Sacramento office. It took about 2-3 weeks to process, but they eventually updated my email and sent me a confirmation letter. Way slower than online, but it's the official way to change your email when you can't access the old one. Hope this helps!

nice!! told u it would work out. the card takes like a week fyi

A whole week?? Ugh this process is so slow 😭

UPDATE: It worked!!! I used Claimyr this morning and got connected to an EDD rep after only waiting about 10 minutes! The agent confirmed what some of you suggested - reporting those part-time hours triggered an eligibility review but there was a system error that didn't notify me or schedule the interview. She cleared the flag on my account and I'm now able to certify online again! She also processed my pending certifications from the paper forms I'd sent in. Thank you all for your help and suggestions!

That's amazing news Miguel! Thanks for coming back to update us - it really helps to know what actually worked. I'm dealing with a similar issue where my online certification suddenly stopped working after I reported some freelance income. Going to try Claimyr today based on your success. It's so frustrating that EDD's system has these glitches but doesn't properly notify us what's happening. At least now I know there's hope of getting it fixed quickly with the right approach!

@OP - When I used Claimyr to reach EDD, they told me I could potentially qualify for a California Training Benefits (CTB) program if I enrolled in an approved training/education program. It extends your benefits while you train for a new career. Might be worth asking about specifically if you manage to get through to someone.

Just wanted to add my experience from last month - I was in almost the exact same situation. Filed my claim in December 2024, exhausted benefits in March, got that same confusing message about extensions. After spending 3 days trying to get through to EDD (finally succeeded using the 2511 trick - call at exactly 8:01 AM and press 1-3-4 immediately), the rep confirmed there are NO automatic extensions right now. However, she did mention that if you're willing to enter an approved training program, you might qualify for Training Extension Benefits. The catch is you have to apply BEFORE your regular benefits run out, not after. So for anyone reading this whose balance is getting low - look into this option now, don't wait! Also, make sure you keep certifying if the system lets you, even with a $0 balance. Sometimes there are processing delays and you don't want to lose eligibility for any potential benefits. Good luck OP - this whole system is needlessly confusing.

One more thing - when you file your SDI claim, I highly recommend doing it online through SDI Online rather than paper forms. The online system is much faster and gives you a confirmation number immediately. Also, call your doctor's office a week after you submit your portion to confirm they've completed theirs. A surprising number of claims get delayed because the medical provider portion is missing or incomplete.

I went through something very similar last year! Had a fraud flag on my UI account (also completely false) and was terrified it would mess up my maternity leave benefits. Here's what I learned: The fraud case WON'T automatically disqualify you from SDI/PFL, but it might cause delays during processing. What saved me was being super proactive - I called EDD before filing my SDI claim and explained the situation. They put notes on my account that helped prevent the verification delays others mentioned. Also, don't wait to start your appeal process! I made the mistake of putting it off thinking it would resolve itself. File those DE 1000M forms ASAP and include a clear statement that you believe this is identity theft since you never received the funds they claim you owe. One tip that really helped me: when you do file your SDI claim online, include a brief note in the comments section referencing your ongoing UI fraud appeal. This gives the SDI processor context if they see any flags on your account. You've got this! Start working on the appeals now while you have time, and don't let this stress affect your pregnancy. The systems are separate enough that you should still get your maternity benefits.