California Unemployment

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Ask the community...

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im just commenting to follow this thread bc im having similar issues. been trying to certify for 3 weeks and keep getting errors

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For certification errors specifically, try using the UI Mobile site or TeleCert (the phone certification system). Sometimes when one method isn't working, the others will work fine. The TeleCert number is 1-866-333-4606.

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Has your husband created a separate UI Online account, or are you trying to use one account for both of you? Each person needs their own separate account even if you're married. I made this mistake at first and kept getting errors until I realized what was happening. Also, if you're getting the "unable to process your request" error, check to make sure he's not already in the system from a previous claim. My husband had this issue because he filed a claim 5 years ago and was trying to create a new account instead of recovering his old one.

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He did create his own account, but the previous claim possibility is interesting. He did receive unemployment about 4 years ago when he was between projects. I wonder if that's causing the issue. Do you know how he recovered his old account? We might need to try that approach.

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He had to use the "Forgot Password" option with his SSN and then answer his security questions. If he doesn't remember his security questions, that's when you definitely need to talk to a live person at EDD. This is exactly the situation where that Claimyr service helped us get through to someone who could verify his identity and reset everything.

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my cousinwas stuckin the same situation and she went to her local EDD office in person and got it fixed that day. sometimes u gotta physically go there to get results. the phone system is designed to make u give up tbh

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Not all EDD offices handle UI claims in person anymore. Most require appointments for UI issues, and many offices now primarily handle job search services rather than claims processing. Always call the specific office first to confirm if they can help with your particular issue before making the trip.

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UPDATE: I finally got through to EDD this morning using the 1-2-4 sequence right at 8:01am! Had to wait on hold for 67 minutes, but finally spoke to a representative. Turns out my former employer contested my claim (even though I was laid off, not fired), which put everything on hold. The rep scheduled me for an eligibility interview next Wednesday to resolve it. Thanks everyone for your help and suggestions - I would've been completely in the dark without them. For anyone else stuck in limbo, definitely try calling first thing with that sequence!

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Great news! For your eligibility interview, make sure you have documentation of your layoff (any termination letters, emails, etc.) and prepare a clear timeline of events. Be ready to explain your job loss situation concisely. Most contested claims are resolved in the employee's favor when it's truly a layoff, so don't stress too much about the interview.

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This reminds me of when I got disqualified back in 2023 because my former employer claimed I quit when I was actually laid off. My appeal hearing was scheduled for 3 months out too but then I got lucky because they had a cancellation and offered me an earlier slot. So sometimes you might get it sooner. The whole thing was really stressful though. I had to borrow money from family the whole time I was waiting.

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One more important tip: When you attend your hearing, whether it's phone or video, make sure you're in a quiet place with good reception/internet. I've heard stories of people missing crucial questions or having their testimony cut off due to connection issues. The judge may not be sympathetic if you can't participate properly due to technical problems on your end.

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Good point - my hearing is going to be via phone. I'll make sure I'm somewhere quiet with good reception. Did you get any kind of practice run or tech check before your actual hearing?

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No practice run, but they'll send you detailed instructions before the hearing date. They usually call you 5-10 minutes before the scheduled time to make sure you're there and the connection is good. Just be ready early and answer when they call.

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The appeal system is completely overloaded right now. I work in a legal aid office, and we're seeing wait times of 4-7 months across all our clients' cases. This is significantly longer than the pre-pandemic standard of 6-8 weeks. While waiting, make sure you: 1. Continue certifying for weeks (if the system allows you) 2. Document all attempts to contact EDD (dates, times, who you spoke with) 3. Gather and organize all evidence supporting your case 4. Apply for other assistance programs if eligible (food stamps, rental assistance) If you're facing immediate financial crisis, consider contacting 211 for emergency assistance resources in your area while your appeal is pending.

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Thank you for the professional advice. I've been certifying every two weeks even though the payments show as $0 due to the disqualification. At least I'm documenting my continued eligibility. The 211 suggestion is helpful too - I'll give them a call tomorrow.

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Has anyone ever tried going IN PERSON to the appeals office??? I'm wondering if that works better than calling?

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In-person visits to Appeals Offices are generally by appointment only since 2023. While you can attempt a walk-in, most offices will simply take your information and call you back later. The Appeals Offices are separate from regular EDD offices and often have stricter access protocols. Your best bet is still calling the Appeals line directly or using assistance services to reach them by phone.

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Anyone else notice that they changed the certification questions recently? Threw me for a loop last time I certified.

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Yeah, they're always tweaking things. Best to read everything carefully each time, even if you think you know the drill.

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PaulineW

DONT FORGET TO REPORT ANY INCOME YOU EARN WHILE ON UNEMPLOYMENT!!! Even if its just a few hours of gig work. Trust me, you dont want them coming after you later for overpayment.

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