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I had the same issue with my SDI claim last month! My payments just stopped with no explanation. When I finally reached someone, they told me my claim was flagged for an "eligibility interview" but they never contacted me about it. The representative told me they're severely understaffed and behind on processing continued claims. Here's what worked for me: 1. Call at exactly 8:00:00 am (literally the second they open) 2. If that fails, try the alternate approach of calling at 4:30pm (sometimes people have better luck late in the day) 3. Select option 2 (claim specific questions) then option 3 (payment issues) 4. Have your claim number, last 4 of SSN, and doctor info ready It took me 6 attempts but I finally got through and they resolved my issue that same day. Good luck!
One other thing to check - did you complete your DE 2525XX Continued Claim Certification form? SDI requires you to complete this form every two weeks just like regular unemployment, but many people don't realize this and their payments stop. The form might have been mailed to you rather than appearing online. If you didn't receive it, that could be why your payments stopped. When you reach a representative, ask them to resend the form or help you complete it over the phone.
Wait, I thought my doctor submitting the continued certification was enough? I wasn't aware I needed to complete a separate form myself every two weeks. That could definitely be the issue. Is this something I can access and submit through the SDI Online portal?
There are actually two different forms - one that your doctor completes (the medical certification) and one that YOU need to complete (the continued claim form). Many people miss this. For some claims you can complete these online, but for others they still use the paper system. Log into your SDI Online account and check under "Forms" to see if there's a continued claim certification waiting for you. If not, you'll need to ask the EDD representative to send you one when you reach them, or they can process it over the phone in some cases.
One more thing - when you do get your hearing scheduled, make sure to prepare thoroughly. Appeals judges look for specific evidence. For a 'refusing suitable work' disqualification, you'll want: 1. Any written communication between you and the employer 2. Documentation of why the work wasn't suitable (pay rate, hours, location, etc.) 3. Your own written timeline of events 4. Any witnesses who can testify about your situation The success rate for appeals increases dramatically with proper preparation.
This is gold! I actually have emails showing the job was 65 miles from my home with no remote option, and it paid 40% less than my previous position. Would that qualify as 'not suitable'?
my freind got his appeal approved after like 5 months and they gave him all the backpay at once. was like $12k or something crazy. just saying hang in there it might be worth it in the end
omg schools r the WORST for this stuff!!! my cousin teaches at private school and they change the rules ALL THE TIME! she said document document document!!! good luck with everything!!
I think you have good cause to quit based on what you've shared, but here's a suggestion: TIMING matters. If you've been at the school for less than 18 months, wait until you've hit that mark if possible. EDD looks more favorably on claims where you've been employed at the same place for a longer period. It shows you weren't just looking for a quick exit. Also, if you do quit, do it AFTER you've documented attempts to resolve the issues and received responses (or non-responses) from management. This creates a clear paper trail of your good faith efforts.
UPDATE: The site finally started working around 5am! I was able to complete my certification and it's showing as "pending payment" now. Thank you all for the advice and support! For anyone else having this issue - try early morning hours when there's less traffic. Also good to know about the grace period and phone certification options for future reference.
Tate Jensen
wait so do we have to do anything or just wait for the new card??
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Marcelle Drum
•Mostly just wait for the new card, but make sure your mailing address is current in your UI Online account. If you currently use direct deposit instead of the card, you'll need to set that up again with the new system when the transition happens for your claim.
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Collins Angel
Thanks everyone for the helpful responses! This community is amazing. I feel much better now knowing it's legitimate. I'll update my address in UI Online right away since I'm moving soon. Fingers crossed the new system works better than the old one!
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Gabriel Ruiz
•Glad we could help! Just make sure to watch your mail carefully for the new card - they often come in plain envelopes that can look like junk mail. The transition is supposed to be complete by June 2025, but different claimants will transition at different times depending on their claim status.
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