I had the same issue with my SDI claim last month! My payments just stopped with no explanation. When I finally reached someone, they told me my claim was flagged for an "eligibility interview" but they never contacted me about it. The representative told me they're severely understaffed and behind on processing continued claims. Here's what worked for me: 1. Call at exactly 8:00:00 am (literally the second they open) 2. If that fails, try the alternate approach of calling at 4:30pm (sometimes people have better luck late in the day) 3. Select option 2 (claim specific questions) then option 3 (payment issues) 4. Have your claim number, last 4 of SSN, and doctor info ready It took me 6 attempts but I finally got through and they resolved my issue that same day. Good luck!

One other thing to check - did you complete your DE 2525XX Continued Claim Certification form? SDI requires you to complete this form every two weeks just like regular unemployment, but many people don't realize this and their payments stop. The form might have been mailed to you rather than appearing online. If you didn't receive it, that could be why your payments stopped. When you reach a representative, ask them to resend the form or help you complete it over the phone.

wait so do we have to do anything or just wait for the new card??

Thanks everyone for the helpful responses! This community is amazing. I feel much better now knowing it's legitimate. I'll update my address in UI Online right away since I'm moving soon. Fingers crossed the new system works better than the old one!

omg schools r the WORST for this stuff!!! my cousin teaches at private school and they change the rules ALL THE TIME! she said document document document!!! good luck with everything!!

I think you have good cause to quit based on what you've shared, but here's a suggestion: TIMING matters. If you've been at the school for less than 18 months, wait until you've hit that mark if possible. EDD looks more favorably on claims where you've been employed at the same place for a longer period. It shows you weren't just looking for a quick exit. Also, if you do quit, do it AFTER you've documented attempts to resolve the issues and received responses (or non-responses) from management. This creates a clear paper trail of your good faith efforts.

One more thing - when you do get your hearing scheduled, make sure to prepare thoroughly. Appeals judges look for specific evidence. For a 'refusing suitable work' disqualification, you'll want: 1. Any written communication between you and the employer 2. Documentation of why the work wasn't suitable (pay rate, hours, location, etc.) 3. Your own written timeline of events 4. Any witnesses who can testify about your situation The success rate for appeals increases dramatically with proper preparation.

my freind got his appeal approved after like 5 months and they gave him all the backpay at once. was like $12k or something crazy. just saying hang in there it might be worth it in the end

UPDATE: The site finally started working around 5am! I was able to complete my certification and it's showing as "pending payment" now. Thank you all for the advice and support! For anyone else having this issue - try early morning hours when there's less traffic. Also good to know about the grace period and phone certification options for future reference.

It took about 5 minutes once I got in. The site was still slow but at least it didn't crash. Hope yours works soon!