California Unemployment

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Ask the community...

  • DO post questions about your issues.
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  • DO post tips & tricks to help folks.
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I wanted to add something about your second question - regarding the technical issues with certification. While using your Assemblyperson's office is definitely effective (and great advice!), for future reference, if you experience technical issues with certification, you can also: 1. Request a backdate for any weeks affected by technical issues by submitting the request through your UI Online account 2. Use the "Contact Us" form in UI Online to specifically report technical issues - mark it urgent and they usually respond within 48 hours 3. For paper certifications, there's a specific fax number (1-866-215-9159) that processes them faster than regular mail I'd still recommend keeping an eye on your UI Online account daily for the next few days. The "paid" weeks that aren't showing in payment history should eventually appear there. If they don't by the end of the week, then you'll need to contact EDD directly to investigate.

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This is really helpful information about the technical issues. I wish I'd known about the Contact Us form earlier - I spent so much time trying to call instead. I'll definitely keep checking my account daily.

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I'm dealing with a similar payment delay issue right now! My card took 8 business days to arrive after my first payment was issued, so you should hopefully see yours soon. One thing that helped me track everything was screenshotting my UI Online account daily - that way I could see exactly when the payment history updated versus when my claim status changed. For the missing payments showing as "paid" but not in payment history, I've found that usually means they're in some kind of processing queue. In my case, two payments appeared in my payment history about 4 days after showing as "paid" in my claim status. Also, once you get your Money Network card, you can create an online account with them to track when funds are loaded - it's actually more reliable than waiting for EDD's payment history to update. Hang in there, the money should come through!

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I'm in the same boat with DSS. Been trying to update my address for weeks and can't get anyone on the phone. It's ridiculous how underfunded and understaffed these agencies are. We need to put pressure on our representatives to fix this mess!

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Preach! 🙌 Maybe we should start a petition or something. This is getting out of hand.

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Good luck with that lol. Politicians don't care about us little guys 🤡

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I went through this exact same situation last month! For DSS, try their online portal first if you haven't already - sometimes you can get things done there without having to call. For EDD, definitely try the early morning calling strategy that others mentioned, but also check if there's a "contact us" form on their website. I submitted one of those and actually got a callback within a week. Also, make sure you're checking your EDD account online regularly - sometimes the status changes but they don't always send notifications. Hang in there, I know how stressful this is! 💪

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Thank you everyone for the amazing advice! I've taken notes and will definitely be more careful with my certifications. I'm going to look into both the Claimyr service to speak with an EDD rep directly and the IHSS program someone mentioned. I'm relieved to hear I'm not the only one navigating this complicated situation. I'll update this thread after I talk to EDD and get more clarification on my specific case.

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I'm in a very similar situation - caring for my elderly father with dementia after quitting my job last year. One thing that really helped me was setting up a dedicated email account just for job applications and EDD correspondence. This way I could easily track and document all my work search activities in one place. Also, when you do your bi-weekly certifications, be very specific about your availability constraints. I always write something like "Available for part-time remote or flexible evening work that accommodates caregiving schedule" rather than just checking "yes" to availability. This shows EDD that you're being honest about your limitations while still being genuinely available for appropriate work. The stress of worrying about losing benefits on top of caregiving is overwhelming, but documenting everything and being transparent with EDD has worked well for me so far. Hang in there - you're doing an incredible thing for your mother.

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Just wanted to add - make sure you're checking your physical mail too, not just your UI Online inbox! EDD sometimes sends disqualification notices through regular mail that explain exactly what the issue is. My neighbor almost missed her appeal deadline because the notice went to her mailbox and not her online account.

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I'm going through almost the exact same thing right now! Filed my claim in late February, got approved mid-March, and have been certifying religiously but haven't seen a penny. Just checked my account yesterday and three of my weeks that were pending are now showing disqualification with zero explanation. I've been calling EDD nonstop but it's impossible to get through. Reading through these comments is giving me some hope though - sounds like a lot of people have had this resolved through their assembly reps. I'm going to contact mine today. This whole system is such a nightmare! Please keep us updated on what your assembly person finds out, and I'll do the same if I hear anything helpful. We're all in this together!

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UPDATE: Finally got through to EDD this morning! Called right at 8:00am and had to wait on hold for over an hour, but eventually spoke with a rep who identified the problem. Just like many of you said, my old pandemic claim was stuck in some kind of 'inactive' status rather than properly expired. The representative had to transfer me to a tier 2 specialist (another 20 minute wait), but they were able to reset something in their system. I was then able to file my new claim while on the phone with them. They said I should be able to certify for my first two weeks in about 10 days. Thank you all for your help and suggestions!

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Excellent! Glad you got it resolved. Make sure to set a reminder to certify as soon as you're eligible - the sooner you certify, the sooner you'll receive your payments.

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So glad you were able to get this sorted out! Your experience perfectly illustrates why this system is so frustrating - it's a simple backend flag that takes 5 minutes to fix but requires jumping through so many hoops to reach someone who can actually do it. Thanks for posting the update, it gives hope to others dealing with the same loop issue. Hopefully EDD will eventually fix their website to handle these expired claim transitions better so people don't have to spend hours on hold for what should be a simple online process.

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