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Hey OP, what kind of work were you doing before? I've heard that gig workers and self-employed folks are having extra trouble getting verified. If that's your situation, you might need to provide additional documentation.
Pro tip: Keep a log of all your calls, emails, and attempts to contact EDD. Note down dates, times, and names of reps you speak to. It'll help if you need to escalate your case later.
One thing I found helpful with Money Network is actually calling their automated system when the app is being glitchy. You can check your balance and recent transactions that way too. The number should be on the back of your card.
Just wanted to add my experience - I've been using the Money Network Mobile Banking app for about 6 months now. While it's definitely not as polished as the old BoA app, it gets the job done for basic functions. The key is to make sure you're using the official "Money Network Mobile Banking" app (not any of the knock-offs in the app store). A few tips that helped me: 1) Always close the app completely when you're done using it - seems to prevent some of the login issues people mentioned, 2) Turn on biometric login if your phone supports it, and 3) If you get locked out, wait about 15-20 minutes before trying again rather than repeatedly attempting to log in. The balance updates are usually pretty quick after transactions, and I haven't had the "disappearing money" issue that others mentioned. The ATM locator feature is actually pretty useful too. Hope this helps!
this is why i always keep evrything from my jobs, every stub, every letter, my w2s, even emails from bosses. edd is always losing stuff or getting confused. same with medi-cal. all these government agencies are the same, total mess. good luck bro
UPDATE FOR EVERYONE: The process for submitting wage corrections has changed in 2023-2024. You need to follow these steps: 1. Submit your wage info through UI Online under "New Information" 2. Call and request a "Base Period Wage Investigation" (not just any wage correction) 3. Follow up with the Base Period Investigation Unit directly at the special number 1-866-401-2849, which bypasses the regular customer service I went through all this in April and it worked. The regular EDD reps often don't know about the Base Period unit and will tell you incorrect procedures.
THANK YOU!!! Just called that number and got right through to someone! They confirmed they were looking at my 2021 claim info instead of my current wages. They're going to expedite a wage investigation and said I should see an update within 5-7 business days. This was incredibly helpful!
That's amazing news @GamerGirl99! So glad that direct number worked for you. It's frustrating how the regular customer service doesn't seem to know about these specialized units. Hopefully this helps other people in similar situations - definitely saving that number for future reference. Keep us posted on how the wage investigation goes!
I went through something very similar last year! Got fired while out with COVID and was terrified about getting denied for unemployment. The key thing that helped me was being super detailed in my initial application about the circumstances - I explained that I was following CDC isolation guidelines and had provided all required documentation to my employer. EDD did schedule me for a phone interview about 3 weeks later, but once I explained the situation and provided my test results and doctor's note, they approved my claim. The whole process took about 6 weeks from start to finish, but I got all my back pay once approved. One tip: when you certify each week, there's a question about being able and available to work. Make sure you only certify for weeks when you were actually recovered and job-searching, not the weeks you were still sick and isolating. Good luck!
Oliver Cheng
I just wasted 2 hours driving to my local workforce center only to find out they're closed on Wednesdays!!! Make sure you check the hours before going. So frustrated right now uuuuggh
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Mohammad Khaled
•Oh no! Sorry that happened to you. You're right - definitely check their hours first. Hope you can try again tomorrow.
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Dylan Campbell
This is a game changer! I've been struggling to get through to EDD for over a month about my benefit year ending. Called probably 200+ times and never got past the busy signal. I found my local America's Job Center using the CalJOBS website and went there yesterday morning around 9am when they opened. The staff were amazing - they knew exactly what I needed and showed me to their phone area. Got connected to an EDD rep in about 12 minutes! The agent was able to help me file my new claim right over the phone and explained everything clearly. Wish I had known about this sooner. For anyone reading this - definitely try it, but bring all your paperwork (W2s, pay stubs, etc) just in case they need info to help resolve your issue on the spot.
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Diego Rojas
•Thank you so much for sharing your experience! This gives me hope. I've been in the same boat - calling hundreds of times with no luck. My benefit year ended last month and I've been stuck in limbo. Going to try this first thing Monday morning. Did they ask for any specific documents when you got there, or just when you were on the phone with the EDD rep?
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