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my neighbor went thru this last year. the person who stole his identity also applied for credit cards and bought a CAR using his info! definitely check everything and freeze ur credit not just put alerts
I'm so sorry you're going through this - identity theft is absolutely terrifying! I just wanted to add that you should also check with your bank to see if they can put additional monitoring on your accounts. When my brother dealt with EDD fraud, the thieves also tried to change his direct deposit information to steal future legitimate benefits he might be entitled to. Also, don't forget to check if they filed claims in other states too - some scammers file in multiple states using the same stolen identity. You can search for "[state name] unemployment fraud report" to find the right departments if you want to be thorough. Stay strong - this really is becoming unfortunately common and most people understand you're the victim here, not the perpetrator. Document everything and keep pushing until it's resolved!
One more tip - if your claim is stuck in pending, sometimes sending a message through your UI Online account can help. Click on "Contact Us" in your UI Online homepage and select "Where is my payment?" as the category. Be specific about how long it's been pending. Sometimes this flags your account for review faster than calling.
This is such valuable information! I wish I had seen this post before I made the same mistake last week. Spent 2 hours at my local AJCC office only to be told they couldn't even look up my claim status. The staff was nice but clearly frustrated having to explain this to multiple people every day. It really seems like EDD should put up clearer signage or warnings on their website about which offices handle what. For anyone else struggling with pending claims, I've also heard that calling the Spanish language line (even if you speak English) sometimes has shorter wait times - the reps are bilingual and can help with English claims too.
UPDATE: I finally got this resolved! After trying everything suggested here, I ended up using Claimyr to get through to an EDD rep after waiting 3 hours on hold. Turns out when I updated my email on ID.me, it created a verification mismatch. The rep had to manually update something on their system and then had me clear my browser and try again. I'm finally back in my account and was able to certify for all my weeks! Thank you everyone for your help!
This is such a relief to see this resolved! I'm dealing with a similar issue right now where I updated my phone number on ID.me and now I'm getting authentication errors. Based on your experience, it sounds like any changes to ID.me can mess up the sync with EDD's system. I'm going to try the phone certification number first to make sure I don't miss my deadline, then work on getting through to a rep. Thanks for sharing your solution - it gives me hope that this can actually be fixed!
Yes, any changes to your ID.me profile can definitely cause sync issues! The phone number change will likely cause the same problem I had. Definitely call 1-866-333-4606 to certify by phone first so you don't miss your deadline - that was such a relief when I found out about that option. When you do get through to EDD (whether through regular calling or using a service like Claimyr), make sure to tell them exactly what you changed on ID.me and when. The rep I spoke to said they see this all the time and it's usually a quick fix on their end once they know what happened. Good luck!
UPDATE: I tried the automated phone number that @unemploymentpro suggested, and was able to verify with my SSN and California ID number instead! Then I requested a temporary password be sent to my email. Successfully logged in now. Thanks everyone for your help!
So glad you got it resolved! This is exactly why I always recommend trying the automated phone system first before going through the online reset process. The phone system often has more flexible verification options. For anyone else reading this thread, that automated number (1-866-333-4606) is available 24/7 and can be a real lifesaver when the online system is being difficult. Thanks for updating us with the solution that worked!
This is such valuable info! I had no idea that automated phone line existed or that it was 24/7. Definitely bookmarking this thread for future reference. It's amazing how much easier the phone system verification was compared to the online mess. Really shows that sometimes the "old school" methods work better than the fancy web interfaces!
Aaron Boston
glad u got ur money!! the whole system is so random sometimes. i swear it depends on which edd employee processes ur claim and what mood their in lol
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Melody Miles
•It's not actually random or dependent on moods. The EDD payment system runs on batch processing schedules. First, claims are approved, then batches of payments are generated, then transfer files are created and sent to payment processors like Money Network. Delays usually happen when there's a technical issue in any of these steps. The 4-business-day timeframe actually matches the standard processing window when there's a minor hiccup in the transfer file generation.
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CosmicCaptain
Thanks for sharing your experience and the update that your payment finally came through! This thread is super helpful for understanding the typical timeline when there are delays. I'm dealing with a similar situation right now - my payment shows as issued on 5/6 but hasn't hit my Money Network card yet. Based on what everyone's shared here, it sounds like 4-6 business days isn't uncommon when there are processing hiccups. I'll give it until Thursday before starting to panic and trying to get through to EDD. It's reassuring to know that these delays, while stressful, usually do resolve themselves eventually.
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Hiroshi Nakamura
•Hang in there! I'm actually in the exact same boat - my payment from 5/7 is showing as issued but still nothing on my card. Reading through this thread has been really helpful too. It's crazy how inconsistent the timing can be - sometimes it's next day, sometimes it's almost a week! At least we know from Sofia's experience that it usually does come through eventually, even if the wait is stressful. Thursday sounds like a reasonable deadline before escalating. Fingers crossed both our payments show up soon!
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