I see a lot of confusion in this thread between EDD and Money Network responsibilities. To clarify: - EDD processes your claim and approves payments - Money Network issues and manages the debit cards - They're separate entities with separate customer service systems For card issues (never received, lost, stolen), always contact Money Network directly at 1-866-692-9374. Their hours are 24/7, unlike EDD. For claim issues (payment amounts, disqualifications), contact EDD. OP, once you get your card situation resolved, I strongly recommend switching to direct deposit through your UI Online account. It's much more reliable and funds typically appear 1-2 days after payments are approved.

So glad to see this got resolved! Your experience perfectly illustrates why it's so important to distinguish between EDD and Money Network issues. For anyone else reading this thread who might face similar problems, here are the key takeaways: 1) Always call Money Network directly for card issues - they're available 24/7 unlike EDD, 2) Double-check that your full address (including apartment/unit numbers) is correct in both systems, 3) Don't wait more than 10 business days before requesting a replacement, and 4) Switch to direct deposit ASAP to avoid these headaches entirely. The Money Network transfer feature is also a great backup option once you have account access. Thanks for updating us on the resolution - it'll definitely help others in similar situations!

does anybody know if theres a fee to transfer?? edd takes enough of our money already lol

Just wanted to add that if you're having trouble with the Money Network app, make sure you're using the RIGHT app! There are multiple "Money Network" apps in the app stores and I downloaded the wrong one at first. Look for the one specifically by "Money Network Financial, LLC" - it has a blue and white logo. Also, when you set up the transfer, double-check your routing and account numbers. I made a typo the first time and it took 5 business days for the failed transfer to reverse back to my card. The second attempt went through perfectly in 2 days once I had the correct info. One more tip: screenshot your transfer confirmation! If anything goes wrong, customer service will ask for that reference number.

I'm so glad I found this thread! I'm currently dealing with what sounds like the exact same citizenship error - the system suddenly has me marked as needing work authorization even though I've been a US citizen my whole life and have successfully filed UI claims before. It's beyond frustrating that their system can just randomly decide you're not a citizen anymore! Reading through everyone's experiences, it's clear this is a widespread issue with their January 2025 system update. I'm definitely going to try the Claimyr service since calling directly has been completely useless - I've tried over 20 times this week and either get disconnected or stuck in endless hold loops. One thing I'm wondering - for those who got this resolved, did the citizenship error affect your ability to certify for benefits while waiting for the fix? I'm worried I'm going to miss certification deadlines while dealing with this mess. The whole situation is making me incredibly anxious about losing weeks of benefits over their technical screw-up.

This thread has been incredibly helpful for everyone dealing with these citizenship errors! Just wanted to add another data point - I experienced this exact same issue 2 weeks ago and can confirm that Claimyr is definitely worth the cost. Got connected to an EDD rep in under 30 minutes after weeks of failed calling attempts. One thing I'd add for anyone going through this process: when you do get connected to the Tier 2 specialist, ask them to put a note in your file about the citizenship correction. My rep told me this helps prevent the error from happening again during future system updates. Also, save confirmation numbers for EVERYTHING - the citizenship correction, document uploads, even the call itself if they give you one. The whole situation is ridiculous that we have to pay a third party service just to access the government agency that's supposed to help us, but honestly it's the only reliable way to get through right now. Their January system "upgrade" has been a complete disaster for so many people.

Bruh, I feel you. EDD's got me pulling my hair out too. Been waiting 6 weeks for them to sort out a simple address change. This whole system needs an overhaul fr 😩

Yo, I went through something similar a few months back! Missing employment info can definitely hold things up. Here's what worked for me: log into your UI Online account and look for any "Action Items" or notifications. Sometimes they'll let you add missing info directly through the portal. If not, you can try filing a "Request for Backdate" form - it's in the forms section. Also keep checking your inbox for any correspondence from them. The waiting sucks but hang in there! 🤞

Sorry for my confusion earlier about Bank of America. I'm glad you got it sorted out! One suggestion while you wait for your card - check if EDD can do a one-time direct deposit for hardship cases. A friend of mine was able to get this done when her card was delayed and she was facing eviction. Might be worth asking about if you need funds urgently before the card arrives.

I went through this exact same nightmare 3 months ago! The address verification issue is SO common - it's like their system can't handle any formatting that's not exactly perfect. What really helped me was keeping a detailed log of every call I made (date, time, what they told me) because different reps sometimes give conflicting info. Also, once you get your new card, set up text alerts immediately through the Money Network app so you'll know the second any payments hit your account. The whole system is frustrating but you're definitely not alone in dealing with this!