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EDD Money Network card still not arrived after claim changed to paid - typical wait times?

My EDD claim finally switched from pending to paid status about 3 days ago (after nearly 6 weeks of waiting!) and I'm getting anxious about receiving my Money Network card. I've never collected unemployment before, so I have no idea what's normal. I called Money Network customer service this morning, and they confirmed they have my information and there's a card on file for me, but the rep couldn't tell me when it was mailed or when I should expect it. They just gave me a vague 'it takes time' response. Is anyone else experiencing delays with getting their card right now? How long did yours take to arrive after your claim changed to paid? I'm starting to worry it got lost in the mail or something...

Mei Chen

Author

Oh that's rough! I double-checked and my address is correct in the system, so hopefully that won't happen to me.

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I'm going through the exact same thing right now! My claim switched to paid 5 days ago and I've been refreshing my mailbox every day like it's going to magically make the card appear faster 😅 Reading through all these responses is actually really reassuring though - sounds like 7-10 business days is pretty standard. The worst part is not knowing if it's even been mailed yet. I might try that Claimyr service someone mentioned if I don't hear anything by early next week. Hang in there!

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To all those having trouble reaching a human at California Unemployment. I just ran across this video that gave me a shortcut to reach a human. Hope it helps! https://youtu.be/Ize0EkN4HDI

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I'm in a similar situation - had my phone interview 3 weeks ago and still showing pending. From what I've read in this community, it seems like the wait times are really inconsistent. Some people get updates within a week, others wait months. Have you tried calling the 833 number early in the morning around 8:01 AM? I've heard that's when you have the best chance of getting through to someone who can check your status.

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EDD phone interview for IHSS caregiver dispute - will I be approved?

I'm freaking out about my upcoming EDD phone interview! I was working as an IHSS caregiver until last month. The client suddenly told me not to come in because her 'other caregiver would cover' but then demanded I pay that person out of my own pocket! I refused since I was available to work my scheduled hours - she was the one who told me to stay home. Her social worker even backed me up and told her that I shouldn't have to pay another caregiver - that's the client's responsibility if she wants someone else. Now I'm worried about my eligibility interview. Will this situation cause problems for my unemployment claim? Should I continue certifying while waiting for the interview, or hold off? And after the interview happens, will they tell me right away if I'm approved, or will I have to wait even longer to find out? This is my first time dealing with EDD and I'm so confused about the whole process.

What everyone is missing here is that IHSS is complicated because technically the client is your employer, but the county pays you. I had a similar issue and had to get my county IHSS office involved to confirm that what happened was essentially a termination. Make sure to tell the interviewer to contact the county IHSS program for confirmation if they have any questions. And do NOT say you quit - you didn't! The client prevented you from working your scheduled hours and then made an inappropriate demand.

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That's a good point! I hadn't thought about contacting the county IHSS office directly. I'll definitely bring up that the client prevented me from working rather than saying I quit.

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Hey Mateo! I'm also an IHSS caregiver and went through something really similar last year. Your situation sounds like constructive dismissal - when an employer creates impossible working conditions that force you to leave. The fact that your client told you not to come in AND then demanded you pay someone else is completely unreasonable and not part of any IHSS agreement. A few tips for your interview: - Emphasize that you were ready, willing, and able to work your scheduled hours - Mention that the social worker confirmed the client's demand was inappropriate - Bring up that IHSS caregivers can't be required to pay other caregivers - that's not how the program works - If you have any documentation from the social worker backing you up, mention that too The interview process can be slow but most IHSS cases like yours get approved because the guidelines are pretty clear about what's reasonable. Keep certifying no matter what - you don't want to lose potential payments while waiting! Good luck with everything!

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EDD requesting proof of social security ownership - confused about this requirement

I received a message in my UI Online inbox yesterday asking me to provide 'proof of social security ownership' within 10 days or risk disqualification. I've never heard of this requirement before and I'm totally confused about what they actually want from me. I already verified my identity through ID.me when I first applied in January. Is this something new? What documents would even count as 'proof of social security ownership'? Has anyone else been asked for this?

I just went through this exact same process two weeks ago and wanted to share what worked for me. I was initially confused too because the wording "proof of social security ownership" is so vague. Here's what I did: I took a high-quality photo of both the front AND back of my social security card using my phone (make sure all text is clearly readable), and also uploaded my most recent W-2 that shows my full SSN. I submitted both documents through the UI Online portal under "Document Upload." The key things I learned: - Don't use photocopies or scans - take actual photos of the physical documents - Make sure the lighting is good and there's no glare - Submit it as soon as possible, don't wait until the deadline My documents were approved in exactly 5 business days, and my payments resumed the following week. The whole process was stressful but straightforward once I understood what they actually wanted. Good luck!

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I just dealt with this exact same request last month and wanted to share my experience to hopefully help others avoid the mistakes I made. Initially I was really confused by the "proof of social security ownership" language too - it's such an odd way to phrase it. I ended up calling the EDD customer service line (took forever to get through) and the rep explained that this is completely separate from the ID.me verification we all did when applying. Here's what I learned the hard way: - They want to see your PHYSICAL social security card, not just any document with your SSN on it - Take photos, don't scan - apparently their system processes photos better - Include both front and back of the card even though the back looks mostly blank - Make sure your photos are crystal clear - they rejected my first submission because one corner was slightly blurry After I resubmitted with better quality photos, it took exactly 7 business days for them to approve it and another 2 days for my payments to resume. The whole process was nerve-wracking but once you know what they actually want, it's pretty straightforward. One last tip: save copies of what you submit and take screenshots showing the upload was successful. There's no confirmation email so having your own record is important if any issues come up later.

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For crystal clear photos, I used my phone's camera app (not the built-in camera from the UI Online portal) and made sure to clean my camera lens first. I placed the social security card on a dark colored surface so there was good contrast, used natural light from a window, and held my phone about 6-8 inches away. The key is making sure there's no glare or shadows - I had to try a few different angles to avoid the plastic coating on the card reflecting light. Also, don't zoom in digitally after taking the photo - it's better to physically move closer for a tighter shot. Take multiple photos and pick the clearest one before uploading. Hope this helps!

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For crystal clear photos, I used my phone's camera in good natural light (by a window during daytime) and made sure to hold the phone directly above the card rather than at an angle. The key is avoiding any shadows or glare on the card surface. I also cleaned my phone's camera lens first and took multiple shots to pick the best one. The text and numbers need to be sharp enough that you could easily read them if you zoomed in. If any part looks fuzzy or the edges aren't crisp, retake it - better to spend extra time getting it right than deal with a rejection and delays.

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Can I get partial EDD benefits after retail hours cut from 28 to 18 hours weekly?

Hey EDD folks - I'm in a tough spot and hoping someone can help. I've been working at the same clothing retailer for about 3 years, consistently getting 28-30 hours per week. Last week my manager told me they're cutting my schedule to just 18 hours weekly due to 'corporate restructuring' (whatever that means). Several other part-timers are getting similar cuts. My bills aren't going to magically shrink by 35%! I'm already applying everywhere I can for either a replacement job or something to fill those missing hours, but nothing's happening quickly. Can I apply for partial unemployment to help bridge this gap? I've never filed before and don't know if I qualify since I still have SOME hours. Anyone been through this? Really stressing about making rent next month.

Thank you all for the helpful advice! I submitted my application yesterday and am waiting for it to process. One question I'm still confused about - for the work search requirement, does applying for additional hours at my current job count as one of my job search activities? Or do all job searches need to be with entirely different employers?

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Great question! Yes, requesting additional hours from your current employer absolutely counts as one valid work search activity. Other activities that count include applying for jobs online, attending job fairs, registering with placement agencies, participating in workshops, and networking. Just be sure to document everything - date, company, position, contact person, etc. I recommend keeping a simple spreadsheet so you have everything organized if EDD ever requests proof.

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I went through this exact same situation about 8 months ago when my retail hours got slashed from 32 to 20 per week. Definitely apply for partial UI - you qualify! A few tips from my experience: 1) Apply ASAP since there's usually a one-week waiting period before benefits start, 2) When they ask for documentation of the hours reduction, screenshots of your work schedule or a simple email from your manager confirming the cut works fine, 3) The work search requirement is totally manageable - I counted things like updating my resume, applying on company websites, even asking my current manager about picking up shifts at other store locations. The partial benefits really helped bridge the gap while I found a second part-time job. Hang in there - it's stressful but the system does work once you get through the initial paperwork!

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