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To all those having trouble reaching a human at California Unemployment. I just ran across this video that gave me a shortcut to reach a human. Hope it helps! https://youtu.be/Ize0EkN4HDI
You can find your EDD customer account number in several places: 1) On any previous correspondence from EDD (letters, notices, or emails), 2) On your UI Online account - log in at edd.ca.gov and it should display your account number, 3) On your EDD debit card if you have one, or 4) Call EDD customer service at 1-800-300-5616 (though wait times can be long). If you can't access UI Online and don't have any paperwork, you may need to call or visit a local EDD office with your ID and Social Security card to verify your identity and get your account number.
Thank you @Miranda Singer for such a comprehensive answer! I m'in a similar situation and have been struggling to find my account number. I tried logging into UI Online but it keeps asking for the account number to verify my identity - seems like a catch-22. Do you know if there s'a way around this? I don t'have any previous EDD correspondence since this is my first time filing. The phone lines have been impossible to get through to. Would visiting a local office be my best bet at this point?
UPDATE: The money just posted to my card! It took about 36 hours from when the payment date showed in my EDD account. Thanks everyone for your help and reassurance! I'm definitely going to look into switching to direct deposit based on the advice here.
So glad you got your payment! This is exactly why I always tell people not to panic when there's a delay between EDD showing "paid" and the Money Network card actually having the funds. The 24-48 hour window is pretty standard, though it can feel like forever when you're waiting for money you need. Direct deposit really is a game changer - I made the switch about 6 months ago and never looked back. The funds typically hit my bank account the same day or next business day after EDD processes the payment. Much more reliable than dealing with the card system delays!
That's really encouraging to hear about direct deposit! I'm definitely going to make the switch - dealing with the anxiety of wondering when my money will actually show up is just not worth it. Quick question though - when you switched to direct deposit, did you have to wait for anything special or did it just automatically start with your next payment cycle? I want to make sure I don't mess anything up with the timing.
I went through something similar last year - 5 weeks of pending payments after ID verification. What finally resolved it was discovering that EDD had sent a notice to my old address asking for additional wage verification, even though I had updated my address online. Check if you can access your EDD correspondence history or call your local EDD office directly (not the main 800 number). The local offices are sometimes less busy and can actually look at your account to see what's blocking it. Also, if you're really desperate, try showing up in person at your local EDD office first thing in the morning - they sometimes have walk-in appointments for urgent cases.
That's really helpful to know about the correspondence being sent to old addresses! I did move apartments about 3 months ago and I thought I updated everything online, but maybe something didn't go through properly. Do you know how I can check my correspondence history online, or do I need to call for that? And which local EDD office did you go to - was it just any WorkSource center or a specific EDD location?
I'm dealing with something very similar right now - been waiting 4 weeks after ID.me verification and all my payments are stuck on pending. Reading through everyone's suggestions here has been really eye-opening. I had no idea about contacting assembly members or that there were services like Claimyr to help get through to EDD. @Sean Kelly - have you tried checking if your address is correct in all sections of your UI Online account? Sometimes the mailing address updates but the correspondence address doesn't, which could explain why you're not getting notices about additional documentation needed. Also, when you do get through to someone, definitely ask them to read back your address on file to make sure it matches where you're actually living now. The suggestion about showing up at a local EDD office in person sounds promising too. I'm going to try that this week since I'm running out of options with the phone system. Really hope you get this resolved soon - 6 weeks is way too long to be waiting when people have bills to pay!
Isaac Wright
I just wanted to follow up - have you decided what you're going to do? If you do apply now, please come back and let us know what happens. Your experience could help others in similar situations understand how EDD is handling these borderline base period cases.
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Yara Campbell
•I'm going to try connecting with an EDD specialist through that Claimyr service someone mentioned to get a definitive answer about my specific situation. Then I'll apply based on what they say. I'll definitely update once I know more - this whole base period thing is so confusing that I'm sure others could benefit from hearing what happens!
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Cameron Black
Just wanted to share my experience since I was in a very similar situation! I had wages from late 2022 and was told conflicting things about when I could file. What really helped me was requesting a "wage and potential benefit inquiry" from EDD - you can do this online or by calling. They'll send you a letter showing exactly what wages they have on file for you and what your potential benefit amount would be if you filed now vs. waiting. This way you can see exactly what the EDD system shows for your earnings history before you actually file a claim. It takes about a week to get the letter but it's worth it for peace of mind. If they show wages that would qualify you now, then you know the rep was right. If not, you'll know you need to wait. Also, that small 2024 freelance work you mentioned could definitely make a difference - even a few hundred dollars in the right quarter can sometimes make you eligible under the alternate base period rules.
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