Just checking back - were you able to resolve this issue? The suggestion to login directly to ID.me (not through the EDD link) usually works for these document classification problems.

So glad to hear you got it resolved! This is exactly why I always tell people to try the direct ID.me login first before calling support. The document classification issue trips up so many people, but once you fix that categorization error, the verification usually goes smoothly. For anyone else reading this thread with similar problems - Grace's experience shows that the system isn't actually asking for MORE documents, it's just confused about the TYPE of document you uploaded. Always double-check that you're selecting the right category (CA ID vs driver's license, etc.) before submitting! Thanks for updating us with the resolution - it'll help other people who run into this same frustrating issue! 👍

Just wanted to chime in as someone who went through a similar scare last year! It's crazy how common these identity theft attempts are becoming with unemployment benefits. For anyone else reading this thread - definitely sign up for credit monitoring services if you haven't already, and consider placing a fraud alert on your credit reports even if you haven't been victimized yet. Prevention is so much easier than cleanup! Also, the fact that you got through to EDD using Claimyr gives me hope - I've been struggling to reach them about my own claim issue for weeks. Glad everything worked out for you!

Just wanted to add my experience for anyone else who might encounter this situation - I work in banking and see these NetSpend scam attempts frequently. What likely happened is someone used your husband's personal information (SSN, name, address) to apply for a NetSpend account, probably hoping to redirect unemployment payments or use it for other fraudulent purposes. The good news is that you caught it early and took all the right steps! For future protection, I'd also recommend setting up account alerts with your bank and consider using a service like LifeLock or Identity Guard for ongoing monitoring. These scammers often try multiple times with the same stolen info. Also, keep that police report number handy - you might need it if other fraudulent accounts pop up in his name down the road.

After you get this resolved, make sure to set up your account to receive text notifications about interviews and important claim updates. They don't always send physical mail in time, and sometimes emails go to spam. The text system is the most reliable way to get notified about interviews. Go to UI Online > Profile > Contact Information > Communication Preferences and check the SMS option for all notification types.

I went through something very similar last year and here's what finally worked for me: I called the EDD disability line (1-800-480-3287) and explained that my UI claim was affecting my ability to work due to the stress and uncertainty. They transferred me directly to a UI specialist who was able to reschedule my interview that same day. It's a bit of a workaround, but sometimes different departments have better access to resolve UI issues. Also, document everything - keep a log of every call attempt with date/time, save screenshots of your pending claim status, and if you have the police report about your stolen phone, keep that handy as proof of why you missed the original interview. The representatives are more helpful when you can show you've been making good faith efforts to resolve the issue. Hang in there - I know how stressful this is, but most people do get their backpay once it's resolved!

My sister works for EDD (not telling which office lol) and she says Tuesday and Wednesday are actually the best days to call, not Monday when everyone is trying after the weekend. Also try around 10:30 when the morning rush dies down a bit.

OP, just checking in - were you able to get through using any of these methods? Sometimes it can take several days of persistent calling, but it's important not to give up. The longer a missed interview goes unaddressed, the more complicated it can become to resolve.

One more thing to check - look at the 'Determination' section in her UI Online account. Sometimes there's an entry there showing when they determined she was eligible for PUA instead of regular UI. The date on that determination would be very close to when she was approved for PUA. Also, PUA was only available from March 29, 2020 through September 4, 2021, so that narrows down the timeframe. If she was auto-transferred, it likely happened in April or May 2020 when they were implementing the program.

I went through something similar with my elderly father last year. One thing that really helped was creating a timeline document while going through all these different sections (Claim History, Notices, Determinations, Messages). For the tax paperwork issue you mentioned, if you can't find the exact application date through EDD's portal, you might also check if she has any old bank statements or tax documents from 2020. Sometimes the first PUA payment date can help you work backwards to estimate when she applied, since there was usually only a 1-2 week processing time back then. Also, if she was automatically transferred from regular UI to PUA, there should be a gap or change in payment amounts in her claim history - regular UI was based on previous wages while PUA had a standard weekly amount. That transition point might give you clues about timing even if the exact dates aren't clearly listed. Hope this helps and good luck navigating the EDD maze! Your mother-in-law is lucky to have someone helping her with this complicated stuff.