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I had a similar issue earlier this year! Three weeks is definitely too long - the card should arrive within 7-10 business days max. Here's what worked for me: Call Money Network at 1-800-240-0223 first thing in the morning (around 8am). Have your SSN ready and tell them you never received your initial card. They can check if it was sent to the correct address and immediately cancel/reorder if needed. Also double-check that your address in UI Online exactly matches what you put on your original claim. Even something like "Street" vs "St" can cause delivery issues. If you can't get through to Money Network (their phone system can be brutal), you might need to contact EDD directly to have them reach out to Money Network on your behalf. The whole transition from BofA has been messy, but once you get the card it should be smooth sailing. Don't give up - your money is there waiting for you!
Thanks for the detailed advice! The address matching thing is really important - I actually did update my address in UI Online after I filed my initial claim, so there might be a mismatch. I'm going to call Money Network first thing tomorrow at 8am with all my info ready. It's good to know that once this gets sorted out, future payments should be easier. Really appreciate everyone's help in this thread!
I'm dealing with this exact same situation right now! Got my payment issued on September 15th but still no Money Network card after 2.5 weeks. It's so stressful seeing the money sitting there but not being able to access it. Based on what everyone's saying, I'm going to try calling Money Network at 1-800-240-0223 tomorrow morning right at 8am. I also just realized I might have an address issue - I moved apartments within the same complex and updated my address in UI Online, but I'm worried there might be a mismatch with what EDD originally had on file. Has anyone had luck getting through to Money Network on their first try, or does it usually take multiple attempts? I'm prepared to keep calling but just want to set realistic expectations. Thanks for all the advice in this thread - it's really helpful to know I'm not the only one dealing with this mess!
also dont forget when u reapply u gotta do the whole id.me verification thing again and that was soooo annoying last time! make sure ur drivers license isnt expired lol
Just wanted to add something important that might help - if you're still working part-time when you file your new claim, make sure you understand how partial benefits work with the new weekly benefit amount. The calculation will be different than what you're used to with your current claim. Also, keep detailed records of your work hours and earnings during this transition period because EDD might ask for documentation when processing your new application. The gap between when your old claim ends and new one starts can be tricky paperwork-wise!
This is such great advice about keeping records! I'm actually going through something similar right now and didn't even think about how the partial benefits calculation would change with a new weekly amount. Quick question - when you say "gap between claims," do you mean there's usually a delay in processing the new application? I'm trying to plan my finances around when my current claim ends.
I had the exact same issue a few weeks ago! The blank page thing is so frustrating. What worked for me was disabling all my browser extensions temporarily, then trying again. Apparently some ad blockers and privacy extensions can interfere with the EDD site's functionality. Also try opening an incognito/private browsing window - that helped me get past the blank page. If you're still stuck after trying the browser fixes, you might need to call the technical support line (not the regular claims line) at 1-833-978-2511. They can sometimes reset something on their end that fixes the glitch. Good luck!
This is super helpful! I didn't even think about browser extensions causing issues. I have uBlock Origin and a couple other privacy extensions running. Going to try disabling them and see if that fixes the blank page problem. Thanks for the tip about the technical support line too - I didn't know there was a separate number for tech issues!
OMG thank you so much for this! I just tried disabling my extensions and opening an incognito window and I was finally able to get past that stupid blank page! I can't believe it was something so simple. You just saved me from having to spend hours on hold trying to call them 🙏 Really appreciate you sharing what worked for you!
I'm also waiting for my card and this thread has been incredibly helpful! One question - does anyone know if the Money Network app allows you to see pending deposits before they actually hit the card? With the old BofA system I could sometimes see payments a day early in "pending" status, which helped with planning. Also wondering if anyone has experience with their customer service if issues come up. The 1-888-412-2222 number mentioned earlier - are they actually helpful or is it another phone tree nightmare like EDD?
I can answer the customer service question! I had to call Money Network support last month when my card got temporarily frozen. The 1-888-412-2222 number is actually pretty decent - much better than trying to reach EDD directly. I waited about 15 minutes on hold, but the rep was knowledgeable and resolved my issue quickly. Way less frustrating than the EDD phone maze! As for pending deposits, I don't think the Money Network app shows them ahead of time like the old BofA system did. From what I've seen, payments just appear once they're fully processed. But the push notifications @Rajan Walker mentioned do come through pretty quickly when the money hits.
For anyone still waiting for their card, I wanted to share a few additional tips that helped me: 1. Check your EDD account online to make sure your mailing address is 100% correct - even small errors can delay delivery. I had to update mine because my apartment number was missing. 2. If you live in an apartment or have issues with mail delivery, consider having it sent to a trusted friend or family member's house with more reliable mail service. You can update your address in your EDD account. 3. The Money Network website (separate from the app) also has useful features like ATM locators and account management if you prefer using a computer. One more thing - I noticed some people mentioning delays with transfers. In my experience, transfers initiated before 5 PM PT on business days typically complete the next business day, but weekend transfers don't start processing until Monday. Hope this helps anyone still navigating the process!
This is all really great advice! The tip about double-checking your mailing address is so important - I actually had a similar issue where my apartment number was formatted wrong and it caused a delay. Also really good point about the timing of transfers. I've been wondering about that since I usually do my banking stuff on weekends. Thanks for sharing your experience!
GalacticGuru
I'm so sorry you're dealing with this stress - the uncertainty when benefits run out is absolutely crushing. Everyone here has given you excellent advice about filing a new claim and exploring other resources. One thing I wanted to mention that I haven't seen discussed yet: if you do end up not qualifying for a new UI claim, you might want to look into whether your county offers General Relief (GR) or General Assistance (GA) programs. These are usually last-resort cash assistance programs for people who don't qualify for other benefits. The amounts are typically pretty small (maybe $200-400/month depending on your county), but every bit helps when you're facing rent that high. Also, regarding your restaurant management background - have you considered looking into corporate roles with restaurant chains or food service companies? Many of them hire former restaurant managers for training, operations support, or district management roles. The pay can be better and more stable than individual restaurant positions, plus they often offer benefits. Companies like Compass Group, Aramark, and Sodexo are always looking for people with your background. Keep pushing forward with that new claim filing - even if the benefit amount ends up being lower due to part-time wages, it could be the bridge you need while expanding your job search. You've got solid experience and skills, and this rough patch will pass. Hang in there!
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Mei Chen
•This is really valuable information, especially about the General Relief programs - I had never heard of those before! Even a few hundred dollars a month could help with utilities or groceries while I figure out the bigger picture. I'll definitely look into what my county offers. The corporate food service angle is brilliant too. I've been so focused on individual restaurants that I completely overlooked the corporate side of the industry. Companies like the ones you mentioned would probably value my hands-on restaurant management experience, and you're right that the stability and benefits would be a huge improvement. That's definitely going on my list of places to research and apply. I'm feeling much more hopeful about my options after reading everyone's advice here. Tomorrow I'm going to file that new claim, apply for CalFresh, call 211, and start expanding my job search beyond just traditional restaurants. Having a concrete action plan makes this whole situation feel much more manageable. Thank you so much for taking the time to share these additional resources and suggestions. This community has been incredibly helpful during what was starting to feel like a hopeless situation!
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Serene Snow
I just went through this exact situation about 3 months ago, so I really feel for you! The panic when you see that $0 balance is real. One thing that helped me was creating a spreadsheet of all my part-time earnings while on UI to calculate if I might qualify for a new claim. Since you've been working 10 hours/week at the coffee shop, definitely add up those wages - you might be closer to the $1,300 quarterly minimum than you think, especially if you've been consistent for several months. When I filed my new claim, I was honest about being nervous that my part-time wages wouldn't be enough, but the EDD rep actually walked me through the calculation and I barely qualified. My new weekly benefit was only about 40% of my original amount, but it bought me 2 more months to find full-time work, which made all the difference. Also, don't sleep on the 211 resource someone mentioned - they connected me to a local nonprofit that helped with one month's rent while I was transitioning. Every county has different programs available, and many people don't know about them. The restaurant industry is still recovering, but your management skills are definitely transferable. I ended up pivoting to retail management and actually love it more than my restaurant job. Sometimes these forced career pivots lead to better opportunities! File that new claim ASAP - even if you're not sure about qualifying, let EDD make that determination. You've got this!
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