How to get EDD to call me back about PFL claim issue?

EDD doesn't have an official callback system where u can just email them. I tried emailing the general address and got an auto-reply saying to call the main number. It's frustrating!!

I had the same issue last month with my baby bonding claim. The regular EDD phone system is basically useless - I spent THREE DAYS trying to get through. What worked for me was using Claimyr. It's a service that basically waits on hold for you and then calls you when they have an EDD agent on the line. I was super skeptical but it actually worked in about 30 minutes. They have a demo video here: https://youtu.be/DOLxZQb92wM?si=6N1iCQ3a8Cdb2Ay5 and the website is claimyr.com. The agent I spoke with was able to fix my claim status right away.

There's a lot of confusion about contacting EDD for PFL claims. To be clear, there are three main ways to contact them: 1. Call the main PFL number (877-238-4373) - but yes, wait times are extremely long 2. Use your UI Online account to send a secure message (though responses can take 5-7 business days) 3. Mail in a written request to the PFL office (slowest option) Unfortunately, EDD doesn't have an official email-for-callback system. The third-party service mentioned above is one option some people use, but it's not officially associated with EDD. When you do get through, make sure you have your claim number, the last 4 of your SSN, and be specific about what's wrong with your claim. For baby bonding, they'll want to know your child's birthdate and whether you've submitted the birth certificate documentation.

when i had my baby last year the EXACT same thing happened to me!! called like 50 times and never got anywhere. my doctor's office actually told me to try calling right when they open at 8am and that worked for me. took about 20 mins on hold but i actually got through!! good luck mama!!

EDD IS THE WORST!!!!!! I waited 9 WEEKS to get my PFL for baby bonding. The system is BROKEN!!!!! They never answer calls, messages go nowhere, and then they expect us to survive how??? With a newborn????? The only thing that worked for me was going to my state representative's office. They have caseworkers who can file inquiries with EDD directly. Google your district rep and call their office. THIS IS THE ONLY THING THAT WORKED!

I had this same issue in January with my PFL claim. Just a heads up - if your claim is stuck in "pending" status, it's usually because they're either missing documentation or there's a discrepancy between what you submitted and what they have on file. For baby bonding specifically, make sure you've submitted: 1. Your baby's birth certificate (or hospital documentation if the certificate isn't available yet) 2. Confirmation of when your maternity disability ended (if you were on PDL/SDI first) 3. Verification of your return-to-work date Also, if your baby's other parent is also filing for PFL, they sometimes flag claims for review to make sure you're not overlapping benefits. When you do get someone on the phone, ask them specifically what's causing the delay rather than just asking about status.

Just wanted to follow up - I understand the hesitation about third-party services. I felt the same way! The way it actually works is they don't access your claim or personal information - they just connect the call and then you talk directly to EDD. The only reason I tried it was because I was at my wit's end after trying for days. Whatever route you choose, I hope you get your benefits soon!

btw if ur baby is 6 weeks old did u transition from disability to paid family leave? sometimes theres a gap there that causes problems. my cousin had that happen and her payments were delayed by like a month because the system didnt process the transition right

Yes, I was on pregnancy disability first! No one told me there might be issues with the transition. Maybe that's the problem? I'm going to try calling again tomorrow at 8am sharp and if that doesn't work, I might try that Claimyr service someone mentioned. I'm just so frustrated that this is so difficult while I'm trying to care for a newborn. Will update once I (hopefully) get through to someone.