How to actually reach a live EDD PFL representative by phone - desperate for direct number!

call at exactly 8am when they open and choose option 1 then 3 i think? worked for me back in january

The direct number for PFL claims is 1-877-238-4373. For the quickest connection, call at 8:00 AM or 4:30 PM (right before closing), and press 1, then 2, then 1 again when prompted. The middle of the week (Tuesday-Thursday) typically has shorter wait times than Mondays or Fridays. Also, make sure you have your claim ID, social security number, and employer information ready before calling to speed up the verification process when you do connect with a representative.

i had same problm last month with my maternity leave transition to baby bond. try selecting spanish option then when rep answers just speak english they usually help you anyway and that line is way less busy

I was in your exact situation last month with my PFL claim stuck in processing for over 3 weeks. After trying everything, I found Claimyr.com which connects you to an EDD agent without the endless hold times. You get a call back when an agent is available. It worked perfectly for me - I got connected in under 25 minutes after days of failed attempts. They have a video showing how it works: https://youtu.be/DOLxZQb92wM?si=6N1iCQ3a8Cdb2Ay5 The agent I reached was able to see that my claim had a document verification issue that wasn't showing on the portal. They fixed it on the spot and my payment was issued 3 days later. Definitely worth trying if you're desperate.

This reminds me of when I had my second baby in 2023 and couldn't reach anyone about transitioning from disability to baby bonding. I ended up going 6 weeks without payment because someone coded something wrong in their system! My husband had to take extra shifts at work and my mom had to loan us money for diapers. It was a nightmare. The whole system is broken if new parents can't even get basic support when we need it most!

Here's another tip: If you're transitioning from Pregnancy Disability Leave (SDI) to Baby Bonding (PFL), specifically mention that when you call. There's a specialized unit that handles transition cases, and using those exact terms can sometimes get you routed to agents trained to resolve those specific issues. Also, the online portal now has a "Contact EDD" secure messaging feature. While not as immediate as phone support, I've found they typically respond within 3-5 business days, which might be faster than your current phone attempts. Include your claim ID and specific dates in any message to speed up their response time.

I work for an HR department and deal with this all the time. The direct PFL number is 1-877-238-4373. Best time to call is Tuesday-Thursday between 8:00-8:30am or 4:00-4:30pm. Press 1 for English, then 1 for claim questions, then 2 for PFL. Avoid Mondays at all costs - that's when everyone who couldn't reach them over the weekend is calling. Also, always have your claim ID number ready - they can look up your info much faster with that than with just your SSN.

I feel your pain! Just went through this nightmare myself 3 months ago with my PFL claim. Here's what finally worked for me: Download an auto-redial app on your phone and set it to call the main number (1-877-238-4373) every 60 seconds starting at exactly 7:58am. When you get through the menu, press 1-1-2 as others mentioned. The key is persistence - it took me calling 47 times in one morning before I got into the hold queue instead of getting the busy signal. Once on hold, DO NOT hang up even if it's 2+ hours. I literally put my phone on speaker and did housework while waiting. Also bring snacks and water because when you do get through, the call can take 45+ minutes to resolve everything. The rep was actually super helpful once I reached them - turns out my employer had submitted incorrect dates which was blocking my payments. Got it fixed same day and received back pay within a week. Don't give up!

I'm so sorry you're going through this stress with a newborn! I went through something similar last year. Here's what worked for me: Call exactly at 8:00 AM on Tuesday or Wednesday (avoid Mondays and Fridays). Use the number 1-877-238-4373 and press 1, then 1, then 2. If you get the busy signal, hang up and immediately redial - don't wait. Keep doing this for the first 30 minutes they're open. Once you get through to hold music, DO NOT hang up no matter how long it takes. I waited 2.5 hours but finally got someone who resolved my claim in 15 minutes. Also, have your claim ID, SSN, and employer info ready. The wait is brutal but stick with it - you've got this! Your baby needs you to get this sorted out. 💪

I'm a social worker who helps families navigate EDD claims daily. Here's my proven method: Call 1-877-238-4373 at exactly 8:00 AM on Wednesday (statistically the best day). Press 1-1-2 for PFL. If you get a busy signal, redial immediately - don't wait even 5 seconds. Do this for 45 minutes straight. Once you hear hold music, you're in the queue - DO NOT HANG UP even if it's 3+ hours. Pro tip: Have your claim documents photographed on your phone so you can read confirmation numbers quickly when asked. Also, if your claim involves transitioning from pregnancy disability to baby bonding, specifically say "I need help with my PFL transition claim" - this gets you routed to specialists who handle these complex cases. The system is frustrating but persistence pays off. I've helped dozens of new parents get their claims resolved. You've got this! Your little one is lucky to have such a determined parent fighting for your family's financial security.

I'm going through the exact same thing right now with my 6-week-old! After reading all these tips, I tried calling Wednesday at 8am sharp using the 1-877-238-4373 number with the 1-1-2 sequence. It took 52 redials but I finally got through to hold music. Waited 2 hours and 15 minutes but the rep was amazing - turns out my employer submitted the wrong dates for my baby bonding start date. She fixed it immediately and said I should see payments within 5-7 business days. The key really is Wednesday mornings and NOT giving up on those redials. Also having your claim ID and employer EIN ready speeds things up so much. Hang in there - this system is designed to frustrate us but persistence really does work!

I've been dealing with EDD PFL for years as a benefits coordinator, and here's what I tell everyone: Download the "Auto Redial" app and set it to call 1-877-238-4373 every 30 seconds starting at 7:58 AM on Tuesday or Wednesday. When you get through, press 1-1-2 immediately. The trick is to keep redialing the INSTANT you hear a busy signal - don't even let it finish the message. I've seen people get through on the 3rd try and others on the 80th try, but Wednesday mornings are definitely your best bet. Once you're on hold, put it on speaker and do other things - I've had clients wait 4 hours but they ALWAYS get through eventually. The reps are actually very helpful once you reach them, they just have an impossible call volume to manage. Also, if your claim shows "pending" online but you haven't received any mail requests for documents, it's usually an employer reporting error that only a phone rep can fix. Don't give up - your family needs this support!

I just went through this exact situation 2 months ago! The frustration is real, especially when you're sleep-deprived with a newborn and worried about finances. Here's what finally worked for me: Use the number 1-877-238-4373 and call at exactly 8:00 AM on Wednesday (avoid Monday/Friday). Press 1, then 1, then 2. If you get a busy signal, hang up IMMEDIATELY and redial - don't wait even a second. I had to redial 73 times but finally got into the hold queue. Once you hear hold music, DO NOT hang up no matter what - I waited 2 hours and 45 minutes but the rep was incredible. She found that my claim was stuck because my employer had submitted incorrect baby bonding start dates. She fixed it on the call and I received my back pay within 6 days. Have your claim ID, SSN, employer name and your baby's birth date ready. The system is broken but the actual reps are helpful once you reach them. Stay strong - you're advocating for your family and that's what good parents do! 💪

I'm a former EDD employee (worked there 2019-2022) and can share some insider knowledge. The absolute best time to call is Tuesday at 8:00 AM sharp - that's when they have the most staff scheduled and fewest calls in queue from weekend backlog. Use 1-877-238-4373 and press 1-1-2. Here's the key nobody mentions: after you press those options, there's a 3-4 second delay before the system decides to give you a busy signal or put you in queue. If you hear ANY background noise or static during that delay, stay on the line - you're getting through. If it's dead silent, hang up immediately and redial. Baby bonding claims get stuck most often because of employer date mismatches or incorrect transition coding from pregnancy disability. When you do reach someone, immediately say "I need help with a PFL baby bonding claim that's stuck in processing due to a potential employer date issue." This gets you transferred to Tier 2 specialists who can actually make system changes. The regular agents can only view your claim, not edit it. Also, if your claim has been pending more than 14 days, you can request it be escalated to a supervisor. Don't let them tell you to "wait and see" - newborn families can't afford that luxury. The system is intentionally difficult, but advocating firmly (while staying polite) gets results.

I'm a new parent dealing with this exact same nightmare right now! My baby bonding claim has been stuck for 3 weeks and I'm getting desperate. Reading through all these responses gives me hope that there are actual strategies that work. I'm going to try the Tuesday 8am approach with the 1-877-238-4373 number and the 1-1-2 sequence. The insider tip about listening for background noise during that delay is fascinating - I never would have known to pay attention to that. I'm also going to make sure I use the specific language about "PFL baby bonding claim stuck due to employer date issue" to get routed to the right specialists. It's both frustrating and comforting to know so many other parents are going through this same broken system. Thank you everyone for sharing what actually worked - this community support means everything when you're stressed about finances with a newborn! 🍼

I'm a mom who went through this exact situation 6 months ago with my PFL baby bonding claim. After trying everything mentioned here, what finally worked was calling Tuesday at exactly 8:00 AM using 1-877-238-4373, pressing 1-1-2, and doing the immediate redial strategy (took me 41 attempts but I got through!). The game-changer was having a list of specific questions written down beforehand so I didn't waste time when I finally reached someone. My claim was stuck because of an employer coding error - the rep fixed it in 10 minutes and I had payments within a week. One tip I haven't seen mentioned: if you're breastfeeding, pump right before calling so you're not stressed about that during the long hold times. Also, put your phone on speaker and charge it fully - my call lasted 3.5 hours total but it was worth every minute. This system is absolutely broken for new parents when we're most vulnerable, but don't give up. You're fighting for your family's financial security and that makes you a warrior, not just someone complaining about wait times. Keep pushing - you WILL get through eventually! 💪👶

I'm dealing with the exact same frustrating situation right now! My PFL baby bonding claim has been stuck for over 2 weeks and I'm getting nowhere with the regular phone lines. After reading through all these incredibly helpful responses, I'm planning to try the Tuesday 8:00 AM strategy using 1-877-238-4373 with the 1-1-2 sequence. The insider tips about listening for background noise during that 3-4 second delay and using specific language like "PFL baby bonding claim stuck due to employer date issue" are game-changers I never would have known about. It's both heartbreaking and reassuring to see so many other new parents struggling with this broken system when we should be focused on bonding with our babies instead of fighting bureaucracy. Thank you everyone for sharing what actually worked - this community support gives me hope that persistence will eventually pay off! Going to charge my phone, write down my questions, and commit to however many redials it takes this Tuesday morning. 🤞

I'm a new parent who just successfully got through to EDD PFL after weeks of trying! I used the Tuesday 8:00 AM strategy with 1-877-238-4373 and the 1-1-2 sequence that everyone's been recommending. It took 67 redials but I finally got through after listening for that background noise cue during the delay - that insider tip was absolutely crucial! My claim was stuck because my employer submitted the wrong transition date from pregnancy disability to baby bonding, just like so many others here. The rep was incredibly helpful and fixed it immediately - I should see payments within 5-7 business days. To anyone still struggling: download an auto-redial app, have your claim ID and baby's birth date ready, charge your phone fully, and DO NOT give up once you hear hold music no matter how long it takes. This thread gave me the exact roadmap I needed when I was desperate and overwhelmed. Thank you to everyone who shared what worked - your advice literally saved my family's financial situation! 🙏✨