EDD PFL Address Verification Issue - Need Advice for Phone Call
Hey everyone, I'm having trouble with EDD paid family leave. They're saying there's an issue verifying my mailing address. Has anyone else dealt with this? What should I do when I finally get through to them on the phone?
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Saanvi Krishnaswami
Ugh, classic EDD nonsense. I had the same problem last year. Here's what worked for me: 1. Gather ALL your proof of address docs. I'm talking utility bills, bank statements, even junk mail lol. 2. When you get through (good luck), explain calmly that you have documentation ready. 3. Ask them exactly what they need - sometimes they want specific stuff. 4. If they ask you to mail anything, send it certified so you have proof. 5. Follow up like crazy. Call back in a week if you don't hear anything. Stay strong, the system is a mess but you'll get through it!
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Demi Lagos
•This is solid advice 💯 I'd add: take notes during the call! Write down who you talked to and what they said. It'll save you headaches later.
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Mason Lopez
•man i wish i knew this before i spent 3 months going back and forth with them 😭 great tips!
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Reina Salazar
•Thank you so much for this detailed response! I'll definitely follow these steps. Quick question - did you have to provide multiple forms of proof or was one utility bill enough?
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Saanvi Krishnaswami
•For me, they wanted two different proofs of address. I used a utility bill and a bank statement. Better to have extra just in case!
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Reina Salazar
•Got it, thanks again! I'll gather a few different documents to be safe.
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Vera Visnjic
have you tried updating your address online? sometimes that fixes it without having to call
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Reina Salazar
•I tried that first actually, but it didn't seem to solve the issue. Thanks for the suggestion though!
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Vera Visnjic
•Ah bummer. Yeah EDD's online system is hit or miss. Good luck getting through on the phone!
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Jake Sinclair
I found a way to actually get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/DOLxZQb92wM
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Brielle Johnson
•Sounds too good to be true. Does it really work? How long did you have to wait?
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Jake Sinclair
•It really does work! I was skeptical too, but I was desperate. I got a call back in about 2 hours. Way better than spending all day hitting redial.
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Honorah King
•$20 just to talk to someone? That's ridiculous. The system is so broken 🤦♂️
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Jake Sinclair
•I get it, it sucks to pay. But for me, it was worth it to finally get my issue resolved. Time is money, you know?
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Oliver Brown
pro tip: if u can, go to an EDD office in person. sometimes its faster than dealing with phone/online bs
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Mary Bates
Anyone else feel like they're playing whack-a-mole with EDD? Fix one problem, another pops up 🙃 Hang in there OP!
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Clay blendedgen
•LOL too real. It's like EDD is running on Windows 95 or something 💀
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Ayla Kumar
•fr fr. i swear they make it complicated on purpose 🙄
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Lorenzo McCormick
Hey, former EDD employee here. For address verification, they usually want to see two different official documents with your name and address. Utility bills, bank statements, or government mail (like voter registration) work best. Avoid using handwritten mail or personal letters. Hope this helps!
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Reina Salazar
•This is super helpful, thank you! Do you know if there's a specific department I should ask for when I call?
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Lorenzo McCormick
•Glad to help! For paid family leave, you'll want to speak with the Disability Insurance Branch. When you get through, just say you need help with PFL address verification.
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Carmella Popescu
edd more like smh amirite 🤣
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Kai Santiago
•Every Day Disappointment 😂
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Lim Wong
•Error 404: Efficiency Not Found
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