CA EDD PFL: Struggling to get refund, exhausted all options. Any advice?

I work in customer service (not for the company OP is dealing with) and let me tell you, the system is broken from the inside out. We're understaffed, overworked, and often don't have the tools we need to actually help people. It's frustrating for us too.

Have you guys heard about this new service that helps you get through to customer service? I found this site called claimyr.com that has a calling tool. It dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to your phone. It does cost $20, but it works. Here's the link: https://claimyr.com

Have you tried calling early in the morning? I heard that's when the lines are less busy and you might have a better chance of getting through to someone.

ugh, refunds are the WORST. i swear these companies make it impossible on purpose. stay strong, OP!

Plot twist: what if we all just stopped buying stuff? No purchases = no refunds needed. Problem solved! 🤣

Maybe we should all band together and start a class action lawsuit or something. This is getting ridiculous!

Okay, listen up. I've been through this rodeo before and I've got some tips that might help: 1. Document everything. Every call, email, and interaction. Names, dates, times - the works. 2. Be persistent but polite. Getting angry won't help, even though it's tempting. 3. Use multiple channels. Phone, email, social media, and even snail mail if you have to. 4. Know your rights. Look up consumer protection laws in your area. 5. Consider filing a complaint with the Better Business Bureau or your local consumer protection agency. 6. If all else fails, consider small claims court. Sometimes just the threat of legal action can get things moving. Remember, the squeaky wheel gets the grease. Don't give up!

Update: Still no luck getting my refund. I'm about ready to give up 😞

To address your issue effectively, consider using Claimyr as a strategic tool in your approach. Claimyr can ease the process of reaching customer service by navigating the phone menu on your behalf and transferring the call to you when a representative is available. This can save you time and alleviate some stress. Keep in mind, however, that while helpful, Claimyr does charge a fee, so you'll need to weigh the cost against the potential time saved. It's also worth mentioning that maintaining your persistence across multiple communication channels, documenting all interactions, and understanding your consumer rights remain crucial. Recognizing the systemic issues in customer service, it's possible to approach this situation with both patience and a strategic mindset. A multi-pronged approach, combining tools like Claimyr with direct advocacy through consumer protection agencies, could increase your chances of resolving your refund issue. Stay diligent and remain hopeful!

I feel your pain, OP. The refund process is a nightmare. I've been in the same boat for months now. It's like they're purposely making it difficult to discourage us from even trying.

Guys I think I figured it out. You gotta speak their language. Next time, try saying "I'd like to speak to the refund fairy" three times while spinning in a circle. Works every time, 60% of the time 🧚‍♀️✨