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I just wanted to jump in as someone who went through this exact nightmare last year! My husband's PFL payments showed "issued" for THREE WEEKS before we got anything. Turns out there were actually multiple issues - first the card got sent to our old apartment (even though we thought we'd updated everything), then when we finally got through to EDD they had to reissue it, and THEN Bank of America had some kind of processing delay on their end. The key things that finally worked for us: 1) Calling BofA EDD card services first at 1-866-692-9374 to confirm if a card was even issued, 2) When that didn't work, using one of those callback services to actually reach an EDD rep (sounds like several people here had success with Claimyr), and 3) Being really persistent about escalating to supervisors when regular reps couldn't see the full picture. The whole experience was absolutely maddening when we had a 6-week-old and bills piling up. But everyone I've talked to eventually gets their money - it's just that EDD's system has so many failure points that something almost always goes wrong initially. Hang in there, you WILL get this sorted out!
Thank you so much for sharing your experience! Three weeks sounds absolutely terrible, but it's helpful to know that even with multiple issues stacked up, you eventually got everything sorted out. I'm definitely starting to see a pattern here - it seems like almost everyone has to deal with some combination of address issues, card processing delays, or system glitches. The persistence part is what I'm really taking to heart. It sounds like you have to be willing to keep calling back and escalating until you find someone who can actually see what's wrong and fix it. I'm going to start with the BofA number tomorrow and then move on to trying one of those callback services if needed. Really appreciate you taking the time to outline the specific steps that worked - this whole thread has been incredibly valuable for understanding that this isn't just happening to us!
I'm so glad to see this thread and all the helpful responses! I'm currently going through something very similar with my own PFL claim - payments have been showing as "issued" for about 2 weeks now but no debit card has arrived. Reading through everyone's experiences has been both reassuring (that this is unfortunately common) and frustrating (that EDD's system has so many gaps). Based on all the advice here, I'm planning to call Bank of America's EDD card services first at 1-866-692-9374 tomorrow morning to see if they have any record of a card being issued. If that doesn't work, I'll definitely look into using Claimyr to get through to an actual EDD representative - multiple people here seem to have had success with that approach. It's really unfortunate that new parents have to deal with these kinds of system failures when we're already stressed and counting on this financial support. But I'm grateful for communities like this where people share their real experiences and solutions. Thank you to everyone who took the time to help others navigate this broken system!
Hey Miguel! I went through something really similar about 3 months ago - put down the wrong date for when my previous benefits ended and was freaking out about it. Here's what worked for me: I called the PFL line (1-877-238-4373) at exactly 8:02 AM on a Thursday morning and got through after about 35 minutes on hold. The rep was actually really nice and said date corrections are super common - she fixed it while I was on the phone and gave me a confirmation number. The whole process took maybe 15 minutes once connected. My advice: have your claim number, SSN, and the correct dates all written down before you call, and don't hang up once you're on hold no matter how long it takes! Also ask them to repeat back the corrected information to make sure everything's right. The mistake didn't delay my benefits at all once it was corrected. You've got this - it's way less scary than it seems! 💪
This is incredibly helpful, thank you so much for sharing your detailed experience! I really appreciate you taking the time to walk through exactly what worked for you. The fact that you got through on a Thursday morning at 8:02 AM and only had to wait 35 minutes gives me a lot of hope - that seems totally manageable. I love your tip about having everything written down beforehand, that's definitely going to save me from scrambling around during the call. And you're absolutely right about not hanging up once you're on hold - I can see how tempting that would be when you're waiting so long. It's such a relief to hear from so many people that these corrections are common and don't mess up your benefits. Thanks for the encouragement, I'm feeling way more confident about tackling this now! 🙏
I had to fix a similar date error on my PFL application last year and it was honestly much easier than I expected! The key things that worked for me: call right when they open at 8 AM (I tried Tuesday and got through after about 40 minutes on hold), have your claim number and correct dates ready, and most importantly - stay on hold no matter what! I almost gave up after an hour but I'm so glad I didn't. The rep was super understanding and said they handle date corrections constantly. She fixed it immediately and confirmed the change over the phone. No impact on my benefits at all. One extra tip: if you get disconnected, call back immediately - sometimes the system glitches but persistence pays off. You'll get through this! 🤞
Sending positive vibes your way, OP! 💖 Dealing with this stuff while also managing family medical issues is so stressful. Hope you get it sorted out soon!
I went through something similar a few months ago and it was such a headache! Turns out I was mixing up FMLA (which is unpaid job protection) with my state's Paid Family Leave program. Since you're dealing with California EDD, you might be thinking of California's PFL program, which does provide partial wage replacement. The key is figuring out which program you actually applied for and then tracking down the right department. I'd suggest checking your original paperwork to see exactly what you filed for - it made all the difference for me once I got that sorted out!
@Dylan Cooper That s'exactly what happened to me too! Once I figured out I needed PFL instead of FMLA, it took about 2-3 weeks to start getting payments. The good news is that California PFL usually pays retroactively from when your leave started, so you shouldn t'lose out on those weeks. Just make sure you have all your medical documentation ready when you call - they ll'need proof of the family member s'condition and your relationship to them.
@Dylan Cooper @Miles Hammonds This thread has been so enlightening! I had no idea there was such a difference between FMLA and PFL. I m definitely'going to dig through my paperwork tonight to see what I actually applied for. If it turns out I need to switch to PFL, do either of you know if I can just amend my existing application or if I need to start completely over? Really hoping I don t have'to go back to square one after all this time!
I had a similar issue a few months ago and here's what finally worked for me: I used the "Account Recovery" option on the EDD website, but the key was being very patient with the process. It took about 3-4 business days for them to verify my identity through their automated system. Make sure you have your SSN, driver's license number, and the phone number/email associated with your account ready. If the automated recovery doesn't work, there's also a "Contact EDD" form you can fill out specifically for account access issues - it's buried pretty deep in their help section but it exists. They'll usually get back to you within a week. Don't give up, the system is frustrating but it does work eventually!
This is really comprehensive advice! I'm going to try the Account Recovery option first since it sounds like the most straightforward approach. Quick question - when you say "the phone number/email associated with your account," what if I'm not sure which email I originally used to set up the account? I might have used an old email address that I don't have access to anymore. Did you run into that issue at all?
I'm dealing with this exact same situation right now - forgot my password AND security question. It's so frustrating! I've been reading through all these suggestions and I think I'm going to try the step-by-step approach that @de00b5f67618 mentioned first, then maybe consider the in-person visit if that doesn't work. Has anyone had success with the "forgot security question" option specifically? I'm worried that part of the system might not work even if I can reset my password. Also, does anyone know if there are certain times of day when the EDD website is less glitchy? I feel like every time I try to access it, something goes wrong! 😤
I totally feel your frustration! I'm new to this whole EDD process and honestly, reading through all these experiences is both helpful and terrifying 😅 From what everyone's saying, it sounds like the website is pretty unreliable at the best of times. Maybe try accessing it early in the morning or late at night when fewer people are using it? That's what worked for me with other government websites that tend to crash during peak hours. Also, @de00b5f67618's step-by-step approach does look really thorough - might be worth screenshotting those instructions in case the page crashes while you're in the middle of following them! Good luck and thanks for asking this question because I'm definitely going to bookmark all these solutions for when I inevitably run into the same issues 🤞
Rosie Harper
I made a similar mistake on my initial application - put the wrong date for when I last worked. What worked for me was logging into my EDD account online and looking for the "Report Work and Wages" section. There was actually an option to submit corrections there. If that doesn't work, I've found that calling right at 8am when they open gives you the best chance of getting through. Also, don't hang up if you get the busy signal - sometimes if you wait a few seconds it'll put you in the queue. The whole system is frustrating but you'll get it sorted out!
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Julia Hall
•Thanks for the tip about the "Report Work and Wages" section! I didn't know that was an option. I'll definitely check that out first before trying to call. The 8am suggestion is smart too - I've been calling randomly throughout the day with no luck. Really appreciate the encouragement, it helps to know others have gotten through similar issues! 🙏
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Libby Hassan
I actually work for a local nonprofit that helps people navigate EDD issues, and I see this mistake pretty frequently! Here's what I usually recommend: First, try the online correction route through your EDD portal - look for "Manage Claim" or "Correct Information" options. If that's not available, you'll need to call, but here's a trick that works: call the disability insurance line (1-800-480-3287) and ask to be transferred to unemployment. They often have shorter wait times. When you do get through, explain it was a data entry error and provide the correct back-to-work date. They'll likely ask you to verify some personal info and then can update it on their end. Make sure to get a confirmation number for the change. Don't worry too much about it affecting your benefits - as long as you correct it promptly, you should be fine. The system flags obvious errors like identical dates, so they're used to fixing this stuff. Document everything and keep trying - you've got this! 💪
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Amara Okafor
•This is incredibly helpful info! I didn't know about calling the disability insurance line as a workaround - that's brilliant. As someone who's been struggling to get through for weeks, having alternative numbers to try is a game changer. Thank you for sharing your professional expertise with us! It's so reassuring to hear from someone who actually works with these issues daily and knows the system inside and out. 🙏
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