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Have you tried reaching out on Twitter? Sometimes their social media team can help escalate issues.
idk if this helps, but I had to submit additional docs for my baby bonding claim. Maybe theres something missing they need?
That's a good point, I'll double check all my paperwork. Thanks!
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Anyone else notice how the website is always "under maintenance" when you actually need to use it? π
omg yes! It's like they know exactly when I'm gonna log in and shut it down just to mess with me π
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Unpopular opinion: maybe we should privatize this whole system. Government clearly can't handle it efficiently.
Yeah, cuz private companies are SO known for their efficiency and fairness π /s
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Fair point. I'm just frustrated with the current situation, you know?
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Has anyone tried contacting the media about these ongoing issues? Maybe if there was more public pressure, they'd finally fix their broken system.
Quick question - when you say 'super users', do you mean like IT people or just higher-level reps? Trying to figure out who exactly I should be asking for when I call.
From what I understand, they're specialized reps with more system access. But tbh, I'm not 100% sure. The regular reps just keep saying they don't have the 'tools' to fix it. π€·ββοΈ
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Gotcha, thanks for clarifying. Guess I'll just keep asking to escalate until I hit the right person. This is such a headache π©
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Pro tip: When you call EDD, use the magic words "compelling family obligation." That's the official term they use for situations like yours. Also, be ready to explain why your spouse can't be the primary caregiver instead.
This is super helpful, thank you! I'll definitely use that phrase when I call.
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lol good luck getting anyone at EDD to pick up the phone. I've been trying for weeks π€‘
Try calling right when they open. I got through after only 30 mins on hold that way!
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30 mins? You must be some kind of EDD whisperer π
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am i the only 1 who thinks its crazy we gotta jump through all these hoops just to get our benefits? the whole system needs an overhaul smh
Preach! π It's like they make it difficult on purpose or something.
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For real tho. We pay into this system our whole working lives and then when we need it, it's a nightmare to access. Something's gotta change.
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Has anyone had any luck with the callback feature on their website? I requested one last week but still haven't heard anything back.
I tried it twice. First time they never called. Second time they called while I was in the shower and didn't leave a voicemail or number to call back. So frustrating! π€
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It worked for me, but I had to wait almost two weeks. When they finally called, the rep was super helpful tho. Hang in there!
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Hey OP, don't stress too much about the accidental call request. These things happen. The EDD system is confusing af. As long as you got through to someone eventually, you're good.
FYI for everyone: EDD has been updating their systems lately. Might explain some of the weirdness with calls and stuff. They posted about it on their Twitter last week.
Oh great, cause their system wasn't confusing enough already π Thanks for the heads up tho!
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Anyone know if this applies for adoptive parents too? Or is it just for birth parents?
Adoptive parents are usually eligible too! The rules are generally the same as for birth parents. Just make sure you have your adoption documentation ready when you apply.
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lol remember when becoming a parent was just about loving a kid and not navigating a bureaucratic maze? π€‘ good times
Ikr? Sometimes I think we're living in a Kafka novel π
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Listen up, because I've been through this rodeo before. Here's what you need to know: 1. Be patient. The system is overloaded, especially since COVID. 2. Document everything. Keep a log of when you filed, any communications, etc. 3. Check your spam folder regularly. Sometimes important emails end up there. 4. If you haven't heard anything after 2 weeks, start calling. 5. When you call, be polite but persistent. The person on the other end is probably overwhelmed too. 6. If you're really stuck, contact your local state representative. They can sometimes expedite things. 7. Join Facebook groups for your state's unemployment. They often have good intel on what's going on. Remember, you're not alone in this. The system sucks, but we're all in the same boat. Hang in there!
This is gold π― Wish I had this advice when I first filed!
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Contacting my rep actually worked for me. They got things moving within a week!
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anyone else feel like were living in a kafka novel? asking for a friend π€‘
LOL more like a horror story π±
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Listen up, folks. I've been through this rodeo before, and here's what you need to know about paid family leave: β’ First, make sure you've got all your ducks in a row. Double-check that you've filled out every form correctly. One tiny mistake can set you back weeks. β’ Be prepared for a waiting game. The processing times can vary wildly depending on their current backlog. Don't be surprised if it takes 4-6 weeks to hear anything. β’ If you haven't heard back after a month, start making calls. Be polite but persistent. Sometimes your application can get lost in the shuffle. β’ Keep detailed records of everything. Every call, every letter, every form you submit. Trust me, this can save your bacon if there's a dispute. β’ If you're really struggling to get through, consider using one of those paid services that wait on hold for you. Yeah, it sucks to pay, but sometimes it's worth it to actually talk to a human. β’ Remember, the people on the other end of the phone are just doing their jobs. Being nice to them can go a long way. β’ Finally, know your rights. Familiarize yourself with the paid family leave laws in your state. Sometimes you gotta advocate for yourself. Hang in there, OP. It's a frustrating process, but you'll get through it!
Wow, thank you so much for this detailed breakdown! This is incredibly helpful. I'll definitely be following your advice.
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This should be pinned to the top of the sub tbh. Great advice!
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Emma Garcia
Have you tried sending a secure message through your EDD account? I had a similar issue and got it resolved that way. Took about a week to get a response, but it worked!
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Ava Kim
OP, how long ago did you apply for paid family leave? There might be different steps depending on when you filed.
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Ethan Wilson
I applied about 3 weeks ago. The initial process went smoothly, but now I'm stuck at this address verification step.
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Ava Kim
Gotcha. Yeah, that's about when they typically start processing payments. Hopefully you can get through to someone soon!
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