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lol welcome to late-stage capitalism, where companies can do whatever they want and we just have to deal π€‘
Hey OP, have you considered legal action? If enough of us are having the same issue, we might have a case for a class action lawsuit.
Hey OP, quick question - when exactly did you submit the additional docs? And what type of documents were they? Sometimes certain types take longer to process.
I submitted them about 10 days ago. It was mostly medical certification stuff from my doctor. Does that usually take longer?
I heard they're super backed up cuz of all the fraud cases they're dealing with. Might be why it's taking so long π€
Yeah, I read about that too. Apparently there were billions in fraudulent claims last year. Crazy stuff!
Pro tip: if you do manage to get through on the phone, ask them to escalate your claim to a manager. Worked for me!
This! π― The regular reps often can't do much, but managers have more power to push things through
I'm telling you, the real solution is to camp outside their office. Bring a tent, some snacks, and don't leave until they help you. Who's with me? βΊοΈποΈ
Lmao imagine the look on their faces when they show up to work and see a bunch of us camped out front π€£
I mean... at this point, why not? π€·ββοΈ Can't be any less effective than calling!
Guys, I just got through after trying for weeks! Here's what worked for me: 1. Call at 2:55 PM 2. Press 1 for English 3. Then 1 for claim questions 4. Then 2 for existing claims 5. Then 4 for general questions I was on hold for about an hour, but I finally spoke to someone. Hope this helps!
They stop taking new calls at 3, but if you're already in the queue they'll still help you. That's why calling right before closing sometimes works better!
Sean Fitzgerald
have you checked your spam folder? I know it sounds dumb but my friend almost missed her payment cuz the email went to spam
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Zara Khan
Plot twist: the money was inside us all along π€£ But seriously, good luck OP. The system is a mess rn
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MoonlightSonata
β’lmao if only! I'd settle for it being in my bank account πΈ
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