< Back to California Disability

Fatima Al-Qasimi

Suspicious EDD ID.me password reset email after filing paper SDI claim - Scam or legitimate?

I'm freaking out a little bit here. I submitted my paper SDI disability claim form (DE 2501) just last week on May 22, 2025 after my surgery. Today (literally 4 business days later) I received an email claiming to be from ID.me asking me to reset my password for my EDD account. The weird thing is - I never requested any password reset and don't even have an online account set up yet since I filed by paper! Is this normal in the SDI claim process or should I be concerned about potential identity theft? Has anyone else received something like this when filing a paper claim? Not sure if EDD automatically tries to set up online accounts now or if this is a phishing attempt.

Dylan Cooper

•

DO NOT CLICK ANYTHING IN THAT EMAIL!!! Its probably a scam. I got similar emails after filing for disability last month and almost fell for it. Scammers know ppl are waiting for EDD payments and target them. Real EDD password reset emails never come out of the blue - you have to request them first. Call EDD directly to check if they sent anything (good luck getting through tho).

0 coins

Thanks for the warning! I didn't click anything yet thankfully. Do you know if EDD automatically tries to create online accounts for paper filers now? That's what's confusing me - I didn't think they'd contact me so soon after filing my claim.

0 coins

Sofia Ramirez

•

This is definitely suspicious. EDD does not automatically create ID.me accounts for paper filers, nor would they send password resets you didn't request. You're right to question this. The official process is that you would need to create your own SDI Online account after filing a paper claim if you want online access. Nothing is automatic. Check the sender's email address carefully - legitimate EDD emails come from specific domains like ca.gov. Anything else is suspect. I recommend reporting this to EDD's fraud department at 1-800-229-6297 or reporting it to reportfraud.ftc.gov.

0 coins

Dmitry Volkov

•

this happened 2 my sister too last yr. she ignored it & everything was fine w/ her claim. edd never contacted her about any account stuff until after her claim was approved.

0 coins

StarSeeker

•

Did the email actually have any of your personal info in it? Like your name or claim number? I'm super paranoid about giving out my info after my identity got stolen during COVID. When I filed for SDI in February, I only got legitimate emails from CA EDD AFTER I had created my online account - not before. Also - check the actual sender email address by hovering over it (don't click!). Real EDD emails will come from a ca.gov address, not something weird like edd-noreply@benefits-verify.com or whatever phishing attempt they're using now.

0 coins

Good point about checking the sender. The email came from id-support@id.verify-benefits.com which definitely doesn't look like a government email now that I'm looking closer. It did have my first name in it but no claim number or anything specific. I think you're right that it's a phishing attempt.

0 coins

Ava Martinez

•

This is a common phishing attempt targeting disability claimants. Here's what you should know about the real EDD process: 1. When you file a paper claim, EDD processes it first (takes 2-3 weeks typically) 2. You must manually register for SDI Online if you want online access 3. ID.me verification is only required when YOU initiate account creation 4. Official communications come from ca.gov domains That email timing (just 4 days after filing) is way too fast for legitimate EDD processing. They're likely monitoring public records or have data from previous breaches to know you recently filed. Report it to EDD's fraud department.

0 coins

Thank you for the detailed explanation! I'll definitely report it. Do you know how long I should expect to wait before hearing anything legitimate from EDD about my claim? The waiting and uncertainty is making me anxious.

0 coins

Miguel Ortiz

•

yep definite scam. i got same thing when i was on disability last yr. they send these out hoping to catch desperate people waiting for benefits. real edd is super slow and never that responsive lol. 4 days? no way thats legit. real edd still using tech from 1995 i swear

0 coins

Zainab Omar

•

LOL so true about EDD still using tech from 1995! When I finally got through to someone about my SDI claim last year, the agent actually told me they were having "system issues" and had to manually review claims. In 2025! Unbelievable. @OP if you want to actually reach EDD to verify anything, good luck getting through their phone system. I wasted hours trying.

0 coins

Zainab Omar

•

I had exactly this problem when filing for disability after my surgery. Called EDD to verify and spent HOURS trying to get through their phone system. Finally I found this service called Claimyr (claimyr.com) that got me connected to an actual EDD rep in about 20 minutes! They have a video showing how it works: https://youtu.be/1X-mEsLtbmQ?si=1hcSq3KFtCr4oAmd The EDD rep confirmed that phishing attempts spike right after people file disability claims. Scammers somehow know when people are expecting EDD communications. The rep told me to ignore anything that doesn't come from a ca.gov email and to only log in through the official EDD website, never through email links.

0 coins

StarSeeker

•

I've heard about that Claimyr service but was skeptical. Did it actually work well? I've got a question about my SDI extension that I've been trying to get answered for days.

0 coins

Zainab Omar

•

Yeah it actually did work. I was surprised too. Got through to someone who could check my claim status within about 25 mins. Way better than the DAYS I spent trying before that.

0 coins

Update: I called EDD fraud department this morning and waited on hold for almost an hour. They confirmed it was NOT a legitimate email and that they would never send password reset emails I didn't request. The representative said they've seen an increase in these phishing attempts targeting disability claimants. She recommended I only access my SDI account through the official website (edd.ca.gov) and to ignore any emails asking for personal information or password changes I didn't initiate. Also, for anyone wondering about paper claim processing timeframes - she said it typically takes 2-3 weeks before I should expect any official communication about my claim. Thanks everyone for your help!

0 coins

Ava Martinez

•

Great update, thanks for sharing what you learned. One additional tip: consider putting a fraud alert on your credit reports since scammers specifically targeted you. It's free and adds an extra layer of protection. You only need to contact one of the three major credit bureaus (Experian, TransUnion, or Equifax) and they'll notify the others.

0 coins

Dylan Cooper

•

Glad u called! Those scammers are getting smarter. I ended up freezing my credit after dealing with something similar. Its free and u can always unfreeze it when u need to apply for something.

0 coins

Connor Murphy

•

my cousins friend lost there whole disability payment bcuz of clicking one of those scam emails so be careful!!!! they hacked his account and changed the payment info. took him like 2 months to get his money back from edd

0 coins

That's terrifying! I'm glad I asked here before clicking anything. I'm going to be super careful with any emails claiming to be from EDD from now on.

0 coins

MidnightRider

•

This is exactly why I always tell people to be extra cautious during the claim process. Scammers know that people filing for disability are in vulnerable situations - dealing with medical issues, potential loss of income, and anxiety about benefits. They exploit that desperation. A few red flags that should alert anyone: - Unsolicited password reset emails (you should NEVER get these without requesting them) - Emails arriving suspiciously fast after filing (EDD moves at glacial pace normally) - Non-government email domains (anything not ending in .ca.gov is suspect) - Generic greetings or requests for personal info Always go directly to the official EDD website by typing it into your browser, never through email links. And if you're ever unsure, it's always better to call EDD directly (even with their terrible wait times) than risk your personal information and benefits. Stay safe out there - these scammers are getting more sophisticated every day!

0 coins

Chloe Green

•

This is such helpful advice, thank you! You're absolutely right about scammers targeting people in vulnerable situations. I never thought about how they might be specifically watching for people filing disability claims. The timing really was the biggest red flag - 4 days is way too fast for EDD to do anything! I'm definitely bookmarking the official edd.ca.gov site and will never click email links again. Thanks for taking the time to break down all those warning signs - this will help others avoid falling for these scams too.

0 coins

Arjun Kurti

•

I work in cybersecurity and see these EDD phishing scams constantly - they're getting really sophisticated. The fact that you got this email just 4 days after filing is a dead giveaway it's fake. Real EDD communications take weeks, sometimes months. Here's what likely happened: scammers either bought data from previous breaches or they monitor public filing systems to target recent disability claimants. They know people are anxious and waiting for updates, so they strike while emotions are high. Pro tip: Set up a Google Alert for "EDD phishing" or "EDD scam" to stay informed about new tactics. These criminals constantly evolve their methods. Also, screenshot that fake email and report it to the California Attorney General's office at oag.ca.gov/contact/consumer-complaint-against-business-or-person - they track these patterns. You handled this perfectly by questioning it and not clicking anything. Trust your instincts!

0 coins

Thanks for the cybersecurity perspective! I had no idea scammers were monitoring filing systems or buying breach data to target disability claimants specifically. That's both scary and eye-opening. I'll definitely set up that Google Alert you mentioned - staying ahead of their tactics seems really important. Just reported the email to the AG's office too. It's reassuring to know I handled it right by trusting my gut. This whole experience has made me much more aware of how vulnerable people can be during the claims process. Really appreciate everyone's advice here - this community has been incredibly helpful!

0 coins

As someone who went through the SDI process recently, I can confirm this is definitely a scam. The timing is the biggest red flag - EDD doesn't move that fast on anything, especially not setting up online accounts for paper filers. When I filed my paper claim in January, it took almost 3 weeks before I got my first legitimate communication from EDD, and that was just an acknowledgment letter. The ID.me setup only happened when I manually created my SDI Online account weeks later. That sender email you mentioned (id-support@id.verify-benefits.com) is a classic phishing domain - real EDD emails always come from ca.gov addresses. Good catch on not clicking anything! One thing that helped me during the waiting period was signing up for USPS Informed Delivery so I could track when actual mail from EDD was coming. All legitimate SDI correspondence initially comes by postal mail for paper filers, not email. Might give you some peace of mind while you wait for your real claim updates.

0 coins

California Disability AI

Expert Assistant
Secure

Powered by Claimyr AI

T
I
+
20,087 users helped today