< Back to California Disability

Maya Lewis

Can I file SDI claim online while doctor submits by mail? Getting worried about timing

I just started my SDI application online yesterday (so relieved I finally got around to it). I finished the entire claimant portion through SDI Online, but when I called my doctor to let them know, they said they only do disability paperwork by mail and don't use the electronic system. I'm kind of freaking out now - I just requested for EDD to mail the medical certification form to me, but I'm worried this is going to seriously delay my claim. My last day of work was March 11th and I'm having surgery next week. I've never filed for disability before and don't know if this mixed submission (me online, doctor by mail) will cause problems or if it's actually normal? Also, once I get the form and my doctor completes it, where exactly do I mail it back to? Will my claim even be processed before I run out of savings? My HR department wasn't super helpful about any of this. Really appreciate any advice!

Isaac Wright

•

yes its fine! i did mine online and my dr did paper forms. just make sure he fills out ALL the spots on the form. my claim got delayed for 2 weeks bc my dr left one little checkbox empty and edd is sooo picky about that stuff

0 coins

Maya Lewis

•

Thank you!! That makes me feel better. Did you have to do anything special to make sure EDD connected your online application with your doctor's paper form? I'm worried they won't match them up correctly.

0 coins

Lucy Taylor

•

This is quite common and shouldn't cause any issues with your claim. When you complete your portion online, the system automatically generates a claim number. Your doctor's mailed form will be matched to your online application using your SSN and other identifying information. The form you requested (DE 2501) will have the mailing address printed right on it. Generally, your doctor should mail it directly to the EDD office after completing it. Make sure your doctor submits the form within 30 days of your disability start date to avoid potential delays. Regarding processing time, current SDI claims are taking about 14-21 days to process assuming all information is correct. The 7-day waiting period before benefits start still applies, so factor that into your financial planning. The mixed submission method (online/mail) typically doesn't add significant delays as long as your doctor completes their portion promptly and accurately.

0 coins

Maya Lewis

•

Thank you so much for this detailed info! I'll make sure my doctor knows to submit within the 30-day window. Do you know if there's any way to check if they've received the doctor's certification after it's mailed? Or do I just wait and hope it appears in my SDI Online account eventually?

0 coins

Connor Murphy

•

When I did mine last yr my doctor was super slow filling out the form. My claim sat in pending for AGES and I couldn't get thru to anyone at EDD to see if they even received the doctor part. Eventually I got paid but it took like 6 weeks! Make sure ur doctor sends it quick!!

0 coins

KhalilStar

•

This happened to me too! My claim was pending for almost 2 months because my doctor's office didn't mail the form when they said they would. I finally had to go into their office and basically watch them fill it out and put it in the mail. So frustrating! OP should definitely follow up with the doctor to confirm when it's actually been sent.

0 coins

I've been through this process multiple times (chronic condition), and I can tell you exactly how to handle it efficiently: 1. When you get the DE 2501 form in the mail, immediately write your SDI Online claim number in the corner of EVERY page before giving it to your doctor 2. Ask your doctor's office to make a copy of the completed form before they mail it back to EDD 3. The form should be mailed to: State of California EDD, P.O. Box 989778, West Sacramento, CA 95798-9778 4. Once it's mailed, you can check the status of your claim in your SDI Online account. It will show when the medical certification has been received and processed. 5. If your claim shows "pending medical certification" for more than 10 business days after your doctor mailed it, that's when you should start calling EDD to check on it. This mixed submission approach (you online, doctor by mail) is actually very common and shouldn't cause delays as long as your doctor fills it out completely and correctly.

0 coins

Maya Lewis

•

Thank you! This is super helpful. I didn't realize I should write my claim number on the form, that's a great tip. I'll definitely ask for a copy too so I have proof it was completed and sent.

0 coins

Kaiya Rivera

•

omg i had this EXACT same issue last month!! my doctor only does paper forms too and i was SO anxious about it. but honestly it wasn't that bad. just make sure you bug your doctor every few days to make sure they actually fill it out and mail it. mine kept saying 'oh we'll get to it' and then would forget. the squeaky wheel gets the grease lol

0 coins

Maya Lewis

•

Haha thanks for the advice, I'll definitely be that squeaky wheel! Did your doctor mail it directly to EDD or did they give it back to you to mail in?

0 coins

I've been filing SDI claims for years with my chronic condition, and I've always done my part online while my doctor submits by mail. It's completely normal! The system was actually designed to work both ways. One thing I always do that helps speed things up: give your doctor a heads-up BEFORE you file online so they can have the paperwork ready to go as soon as you receive it. Also, call your doctor's office a few days after giving them the form to confirm they've completed and mailed it. If you're really worried about timing, I'd recommend trying to reach an EDD representative directly to verify they've received your doctor's form. The problem is getting through - it can be nearly impossible with how overwhelmed their phone lines are. I started using a service called Claimyr (claimyr.com) that gets you through to an actual EDD representative without the endless busy signals. They have a video showing how it works: https://youtu.be/1X-mEsLtbmQ?si=1hcSq3KFtCr4oAmd It was a lifesaver when I needed to verify they'd received my medical certification after waiting 3 weeks with no updates on my online account. Turns out they had it but hadn't scanned it into the system yet.

0 coins

Maya Lewis

•

Thanks for the tip about Claimyr! I might need that if things drag on. I'll definitely call my doctor's office to confirm when they've mailed it in. Did you find that your claims were typically processed pretty quickly once they had all the paperwork?

0 coins

Yes, once they had everything properly submitted, my claims were usually processed within 7-10 business days. The key is making sure the medical certification is complete and accurate. One time my doctor's office accidentally left off the expected return-to-work date and my claim got stuck in pending limbo for weeks until I called and sorted it out. Definitely check in with EDD if your claim status doesn't change to "processing" within two weeks of your doctor mailing the form.

0 coins

KhalilStar

•

I tried this exact thing last year and it was a NIGHTMARE! My doctor mailed the form but EDD claimed they never received it. I had to have my doctor fill out the paperwork TWICE and my payments were delayed by almost 6 weeks. I nearly got evicted waiting for the money. The system is completely broken. If I were you, I'd call EDD every single day until they confirm receipt of your doctor's form. And make sure your doctor sends it certified mail with tracking so you have PROOF it was delivered. Don't trust the process to work correctly because it often doesn't!!

0 coins

Maya Lewis

•

That sounds awful, I'm sorry that happened to you! I'm definitely worried about delays since I really need this income. Did you ever find out why they didn't receive the first form? Was it lost in the mail or misplaced at EDD?

0 coins

KhalilStar

•

They claimed it was "never received" but my doctor's office had a confirmation it was delivered. I think EDD just lost it internally. Their processing center is a black hole. When I finally got through to someone on the phone (after HOURS of trying), they magically "found" a copy of the original form that had been sitting in their system for weeks. The whole thing was infuriating.

0 coins

Just following up - did you get this sorted out? One thing I forgot to mention is that EDD recently updated their system to better track paper forms. Once the form is received in their mail room, it should appear in your online account within 3-5 business days as "medical certification received" even before they fully process your claim. This is a relatively new feature that's been helpful for many claimants.

0 coins

Maya Lewis

•

Thanks for checking back! I received the DE 2501 form yesterday and already dropped it off at my doctor's office. They promised to complete it by Friday and mail it back. That's good to know about the tracking feature - I'll keep an eye on my online account to see when it shows up as received!

0 coins

Noah Irving

•

My cousin works at a doctor's office and she said they do hundreds of these forms and sometimes they get backed up for WEEKS before submitting them to EDD so definitely stay on top of your doctor!! Also make sure they fill out the EXACT dates you need or EDD will reject it. My doctor put the wrong return to work date and it caused a huge mess.

0 coins

StarSurfer

•

Hey Maya! I went through this exact same process about 6 months ago and it worked out fine. The mixed submission (you online, doctor by mail) is totally normal and shouldn't cause any delays as long as your doctor is prompt about filling it out. One thing that really helped me was creating a timeline and staying organized. Since your last day of work was March 11th and you're having surgery next week, you're actually in pretty good shape timing-wise. Just make sure when you give the form to your doctor, you emphasize that it needs to be completed and mailed within a few days - not weeks. Also, double-check that all the dates on the form match what you put in your online application. Any discrepancies can cause delays. The mailing address will be printed right on the DE 2501 form, so your doctor will know exactly where to send it. Don't stress too much about the savings situation - if everything goes smoothly, you should start receiving payments within 3-4 weeks of your disability start date (after the 7-day waiting period). Keep us updated on how it goes!

0 coins

Omar Hassan

•

Thank you so much for the reassurance and timeline advice! That's really helpful to know I'm in decent shape timing-wise. I'm definitely going to stress to my doctor's office that this needs to be done quickly - I'll probably call them early next week to make sure they're on track. Did you find that your doctor was pretty familiar with the DE 2501 form, or did you have to explain what it was for?

0 coins

I just went through this same situation about 3 months ago! Mixed submission (online + mail) is completely normal and won't cause any processing delays. The key things that helped me avoid issues: 1. When you drop off the DE 2501 form, ask your doctor's office for their typical turnaround time for disability paperwork. Some offices batch these weekly, others do them daily. 2. Give them a sticky note with your claim number and your contact info in case they have questions. 3. Follow up exactly when they said it would be ready - don't wait longer hoping they'll just mail it. 4. If possible, offer to pick up the completed form and mail it yourself with tracking. Some doctors' offices are fine with this and it gives you more control over the timeline. Your surgery timing actually works in your favor since you'll have a clear medical reason for the disability. Just stay on top of the paperwork flow and you should be fine! The 14-21 day processing time Lucy mentioned is pretty accurate in my experience once they have everything.

0 coins

This is such great practical advice! I especially like the idea of giving them a sticky note with my claim number - that seems like it would really help them keep track of everything. I'm definitely going to ask about their turnaround time when I drop off the form. The offer to pick it up and mail it myself is smart too - I hadn't thought of that but it would give me peace of mind knowing it actually got sent. Thanks for sharing your experience!

0 coins

Dmitry Volkov

•

I work in medical billing and deal with these forms all the time. Here's what I tell patients to help avoid delays: When you drop off the DE 2501 at your doctor's office, ask them to put it in their "urgent" pile since disability forms are time-sensitive. Many offices don't realize how important the timing is for your financial situation. Also, make sure your doctor includes specific functional limitations related to your condition - not just the diagnosis. EDD looks for details like "unable to lift more than 10 lbs" or "cannot stand for more than 30 minutes" rather than just "patient has back pain." One more tip: if your doctor's office uses a medical billing service, the form might get sent there first before being mailed to EDD, which can add 3-5 extra days. Ask if they handle it in-house or if it goes to an outside service so you know what timeline to expect. The mixed submission method really is fine - I've seen hundreds of these go through without issues. Just stay proactive about following up!

0 coins

PixelPrincess

•

This is incredibly helpful insider information, thank you! I didn't realize that the level of detail about functional limitations was so important - I'll make sure to discuss this with my doctor when I drop off the form. The tip about asking whether they use an outside billing service is really smart too, since that could definitely affect my timeline expectations. It's reassuring to hear from someone who sees these forms processed regularly that the mixed submission method works well. I feel much more prepared now about what to ask for and what to expect. Really appreciate you taking the time to share your professional insights!

0 coins

Yara Khalil

•

I just wanted to add one more thing that helped me when I was in a similar situation - if you're really worried about the timing and your financial situation, you might want to consider applying for other temporary assistance while you wait for SDI to process. Some counties have emergency assistance programs that can help with rent/utilities while you're waiting for disability benefits to kick in. Also, regarding your surgery next week - make sure your surgeon's office is aware that you'll need updated medical documentation if your recovery period extends beyond what your primary doctor initially estimated on the DE 2501. Sometimes the initial form estimates a 6-8 week recovery, but if complications arise or healing takes longer, you'll need your surgeon to submit additional paperwork to extend your benefits. You're doing everything right by staying on top of this process. The fact that you filed online right away and are being proactive about following up with your doctor puts you way ahead of a lot of people who wait until the last minute. Good luck with your surgery!

0 coins

Zainab Khalil

•

Thank you so much for mentioning the emergency assistance programs - I hadn't even thought about that but it's really good to know as a backup option. And you're absolutely right about the surgeon documentation, I'll make sure to ask them about that when I have my pre-op appointment. It sounds like there could be multiple doctors involved in keeping the paperwork current if my recovery takes longer than expected. I really appreciate everyone's advice on this thread - you've all made me feel so much more prepared and less anxious about the whole process!

0 coins

Nia Davis

•

Hey Maya! I'm new to this community but going through something really similar right now. I'm about to file my SDI claim online but my doctor's office also told me they only do paper forms. Reading through everyone's responses here has been SO helpful - I had no idea this mixed approach was actually normal! A couple things I picked up from lurking in this community that might help you: some people have mentioned that if you're really tight on money while waiting, you can sometimes get an advance on your first SDI payment once your claim is approved. I'm not 100% sure on the details but it might be worth asking about when you call EDD. Also, I saw in another thread that some people take a photo of the completed DE 2501 form before their doctor mails it, just in case there are any questions later about what was submitted. Might give you extra peace of mind! Hope your surgery goes smoothly and your claim processes quickly! This community seems really supportive for navigating all the EDD confusion.

0 coins

Ryan Vasquez

•

Hi Nia! Welcome to the community! It's so reassuring to connect with someone going through the exact same situation. Thanks for those additional tips - I hadn't heard about the possibility of getting an advance on the first payment, that could be a real lifesaver if things get tight financially. I'll definitely ask about that if I end up needing to call EDD. The photo idea is brilliant too - such a simple thing but would give me proof of what was actually submitted. I'm adding that to my checklist along with all the other great advice from everyone here. Good luck with your claim filing! This thread has made me realize how much helpful knowledge this community has. Feel free to ask if you run into any issues - it seems like there are lots of experienced people here who are really willing to help. Hope both our claims go smoothly!

0 coins

Just wanted to chime in as someone who's been through this exact scenario multiple times! The mixed submission (you online, doctor by mail) is actually super common and the system handles it seamlessly. I've done it at least 4 times over the past few years and never had any issues with the claims getting connected. One thing I always do that hasn't been mentioned yet - when I drop off the DE 2501 at my doctor's office, I ask them to call me the day they're planning to mail it so I can update my own records. Most offices are happy to do this since it only takes 30 seconds, and then I know exactly when to start watching my SDI Online account for the "medical certification received" status. Also, don't stress too much about your savings timeline. The 7-day waiting period starts from your first day of disability (March 11th in your case), not from when your claim gets approved. So even if there are minor processing delays, your benefit start date is locked in. You're actually in really good shape having filed so quickly after your work ended! Your proactive approach is going to serve you well. Most people who run into major delays are the ones who wait weeks to file or don't follow up with their doctors. You're clearly on top of things. Best of luck with your surgery next week!

0 coins

Thank you Nina! This is so reassuring to hear from someone who's been through this multiple times. The tip about asking the doctor's office to call when they're planning to mail it is really smart - that way I'll know exactly when to start checking my online account. And I'm so relieved to hear that the benefit start date is locked in from March 11th regardless of processing delays. I was really worried that any delays would push back when I'd actually start receiving payments. Your comment about being proactive makes me feel much better too - I was second-guessing whether I was doing everything right, but it sounds like staying on top of the process is exactly what I should be doing. Thanks for the encouragement about my surgery too! Really appreciate you sharing your experience.

0 coins

Maya, I just went through this exact situation about 2 months ago and wanted to share what worked for me! The mixed submission is totally fine - I did my part online and my doctor mailed in the DE 2501, no issues at all. Here's what I learned that might help you: When you get the form and take it to your doctor, ask them upfront what their typical turnaround time is for these forms. My doctor's office told me "a few days" but it actually took them over a week because they batch process all their disability paperwork on Fridays. If I had known that from the start, I wouldn't have been calling them every day wondering what was taking so long! Also, since you're having surgery next week, make sure your primary care doctor coordinates with your surgeon about the expected recovery timeline. Sometimes the initial DE 2501 estimates one thing, but post-surgery complications or extended healing can change that. You want to make sure all your doctors are on the same page about your return-to-work date. One last tip - keep a simple log of when you drop off the form, when your doctor says they'll complete it, and when they actually mail it. It really helped me stay organized and know when to follow up. You're being super proactive about this whole process, which is exactly what you need to do. Good luck with your surgery and your claim!

0 coins

Hi Maggie, thank you so much for sharing your recent experience! The tip about asking upfront about their batch processing schedule is really valuable - I would have definitely been anxious calling every day too if I didn't know they only do these on certain days. I'll make sure to ask about that when I drop off the form tomorrow. You're absolutely right about coordinating between my primary care doctor and surgeon. I have my pre-op appointment this Friday so I'll bring this up and make sure they're communicating about realistic recovery timelines. The last thing I want is conflicting information that could delay my claim. I love the idea of keeping a simple log - that's such a practical way to stay organized and know exactly when to follow up without being that annoying patient who calls too early. I'm going to set that up right now actually. Really appreciate you taking the time to share what worked for you. It's so helpful to hear from people who've been through this recently and can give real-world advice. Thanks for the encouragement too - this whole process felt overwhelming at first but everyone's responses have made me feel much more confident about handling it properly!

0 coins

Reina Salazar

•

Maya, I just want to add one more reassurance since I see you're still a bit worried about the process! I work as a patient advocate and help people navigate disability claims regularly. The mixed submission method (online + mail) is actually the most common way these claims get processed - probably 70% of the SDI claims I help with are done this way. One thing that might ease your mind: EDD has gotten much better at tracking paper forms in the last year. They scan them into the system within 2-3 business days of receipt, so you'll see the status update in your online account pretty quickly once your doctor mails it in. Since you're being so proactive and organized about this (which is honestly refreshing to see!), I'd say you're in great shape. Most of the horror stories you hear are from people who waited months to file or had doctors who never submitted the paperwork at all. You're clearly not going to let that happen. Quick reminder - make sure when you have your surgery next week that you get a copy of your surgical report for your records. Sometimes EDD requests additional documentation for surgical cases, and having it ready can prevent delays if they ask for more details later. You've got this! The fact that you filed so quickly and are staying on top of every step puts you way ahead of most claimants. Your claim should process smoothly once all the paperwork is in.

0 coins

Norman Fraser

•

Thank you so much Reina! As someone who helps people with disability claims professionally, your reassurance means a lot. It's really comforting to know that 70% of claims are processed this way - I was worried I was doing something unusual or problematic. The info about EDD scanning forms within 2-3 days is great to know too. I'll be watching my online account closely once my doctor mails it in. And I definitely wouldn't have thought about getting a copy of my surgical report, but that makes total sense in case EDD needs more documentation later. I'll make sure to request that. Everyone in this thread has been so incredibly helpful. I went from feeling really anxious about this whole process to feeling like I actually know what I'm doing and what to expect. This community is amazing for supporting people through what can be a really overwhelming situation. Thank you for taking the time to share your professional insights - it really helps to hear from someone who sees these claims regularly that I'm on the right track!

0 coins

GalaxyGuardian

•

Maya, I just wanted to jump in and say you're handling this perfectly! I went through the exact same situation about 8 months ago - filed online, doctor only did paper forms, and I was super stressed about the timing too. The mixed submission really is no big deal at all. What helped me was creating a little checklist of follow-up dates so I wasn't just sitting around wondering what was happening. I'd write down when I dropped off the form, when the doctor said they'd complete it, and then set a reminder to call them if I hadn't heard anything by that date. One small thing that saved me some anxiety - I asked my doctor's office if they could text me when they put the form in the mail. Most offices are happy to do this since it takes literally 10 seconds, and then you know exactly when to start watching for the "medical certification received" status in your SDI Online account. You're being so proactive about this whole process, which is exactly what you need to do. The people who run into major problems are usually the ones who file late or don't follow up with their doctors at all. You're clearly not going to let that happen! Good luck with your surgery next week - you've got this handled! 💪

0 coins

Chloe Robinson

•

Thank you so much GalaxyGuardian! Your checklist idea is exactly what I needed to hear - I'm definitely going to set up those follow-up reminders so I'm not just anxiously waiting around wondering what's happening. The text message tip is brilliant too! I never would have thought to ask for that, but you're right that it's such a simple thing for them to do and would give me so much peace of mind knowing exactly when it was mailed. It's really reassuring to hear from so many people who've been through this exact situation successfully. When I first realized my doctor only does paper forms, I thought I had somehow messed up the whole process by filing online first. But now I understand this is actually the most common way it works! Thank you for the encouragement about my surgery too - I'm feeling so much more confident about the whole situation now. This community has been absolutely incredible with all the practical advice and support. I went from panicking about timing to actually feeling like I know exactly what steps to take next. Really appreciate you sharing your experience! 💙

0 coins

Natalie Wang

•

Maya, I just wanted to add my experience since I literally just went through this exact same situation last month! I filed my SDI claim online and my doctor only does paper forms too - I was SO stressed about it but it turned out to be completely fine. One thing that really helped me was asking my doctor's office to fax me a copy of the completed DE 2501 before they mailed it to EDD. That way I could see exactly what information they submitted and make sure all the dates matched what I put in my online application. It also gave me proof of what was sent in case there were any questions later. Also, I noticed you mentioned you're worried about running out of savings - have you looked into whether your employer offers any short-term disability benefits that might bridge the gap? Sometimes people forget to check if they have that coverage through work, and it can help while you're waiting for SDI to kick in. The timing really isn't as scary as it seems at first! Since you filed so quickly after your last day of work and you're staying on top of the doctor's paperwork, you should be in good shape. The 7-day waiting period starts from March 11th regardless of when your claim gets approved, which is actually in your favor. You're doing everything right by being proactive about this. Most delays happen when people wait too long to file or don't follow up with their doctors. Keep us posted on how it goes!

0 coins

Hi Natalie! Thank you so much for sharing your recent experience - it's so helpful to hear from someone who literally just went through this exact situation! The idea of asking for a faxed copy of the completed form is really smart. I hadn't thought about getting proof of what was actually submitted, but that would definitely give me peace of mind and help me verify all the dates match up. You're absolutely right about checking with my employer about short-term disability! I honestly didn't even think to look into that - I was so focused on the SDI process that I forgot there might be other benefits available through work. I'll definitely call HR tomorrow to see if we have any coverage that could help bridge the gap. It's so reassuring to hear that the 7-day waiting period is locked in from March 11th. I was worried that any processing delays would push back my actual benefit start date, but knowing it's already set makes me feel much better about the timeline. Thank you for the encouragement about being proactive too - reading everyone's responses has really helped me realize I'm on the right track instead of second-guessing every step. I'll definitely keep everyone posted on how things progress! This community has been absolutely amazing with all the support and practical advice. 😊

0 coins

California Disability AI

Expert Assistant
Secure

Powered by Claimyr AI

T
I
+
20,087 users helped today