Can I file SDI claim online while doctor submits by mail? Getting worried about timing
I just started my SDI application online yesterday (so relieved I finally got around to it). I finished the entire claimant portion through SDI Online, but when I called my doctor to let them know, they said they only do disability paperwork by mail and don't use the electronic system. I'm kind of freaking out now - I just requested for EDD to mail the medical certification form to me, but I'm worried this is going to seriously delay my claim. My last day of work was March 11th and I'm having surgery next week. I've never filed for disability before and don't know if this mixed submission (me online, doctor by mail) will cause problems or if it's actually normal? Also, once I get the form and my doctor completes it, where exactly do I mail it back to? Will my claim even be processed before I run out of savings? My HR department wasn't super helpful about any of this. Really appreciate any advice!
19 comments
Isaac Wright
yes its fine! i did mine online and my dr did paper forms. just make sure he fills out ALL the spots on the form. my claim got delayed for 2 weeks bc my dr left one little checkbox empty and edd is sooo picky about that stuff
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Maya Lewis
•Thank you!! That makes me feel better. Did you have to do anything special to make sure EDD connected your online application with your doctor's paper form? I'm worried they won't match them up correctly.
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Lucy Taylor
This is quite common and shouldn't cause any issues with your claim. When you complete your portion online, the system automatically generates a claim number. Your doctor's mailed form will be matched to your online application using your SSN and other identifying information. The form you requested (DE 2501) will have the mailing address printed right on it. Generally, your doctor should mail it directly to the EDD office after completing it. Make sure your doctor submits the form within 30 days of your disability start date to avoid potential delays. Regarding processing time, current SDI claims are taking about 14-21 days to process assuming all information is correct. The 7-day waiting period before benefits start still applies, so factor that into your financial planning. The mixed submission method (online/mail) typically doesn't add significant delays as long as your doctor completes their portion promptly and accurately.
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Maya Lewis
•Thank you so much for this detailed info! I'll make sure my doctor knows to submit within the 30-day window. Do you know if there's any way to check if they've received the doctor's certification after it's mailed? Or do I just wait and hope it appears in my SDI Online account eventually?
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Connor Murphy
When I did mine last yr my doctor was super slow filling out the form. My claim sat in pending for AGES and I couldn't get thru to anyone at EDD to see if they even received the doctor part. Eventually I got paid but it took like 6 weeks! Make sure ur doctor sends it quick!!
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KhalilStar
•This happened to me too! My claim was pending for almost 2 months because my doctor's office didn't mail the form when they said they would. I finally had to go into their office and basically watch them fill it out and put it in the mail. So frustrating! OP should definitely follow up with the doctor to confirm when it's actually been sent.
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Amelia Dietrich
I've been through this process multiple times (chronic condition), and I can tell you exactly how to handle it efficiently: 1. When you get the DE 2501 form in the mail, immediately write your SDI Online claim number in the corner of EVERY page before giving it to your doctor 2. Ask your doctor's office to make a copy of the completed form before they mail it back to EDD 3. The form should be mailed to: State of California EDD, P.O. Box 989778, West Sacramento, CA 95798-9778 4. Once it's mailed, you can check the status of your claim in your SDI Online account. It will show when the medical certification has been received and processed. 5. If your claim shows "pending medical certification" for more than 10 business days after your doctor mailed it, that's when you should start calling EDD to check on it. This mixed submission approach (you online, doctor by mail) is actually very common and shouldn't cause delays as long as your doctor fills it out completely and correctly.
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Maya Lewis
•Thank you! This is super helpful. I didn't realize I should write my claim number on the form, that's a great tip. I'll definitely ask for a copy too so I have proof it was completed and sent.
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Kaiya Rivera
omg i had this EXACT same issue last month!! my doctor only does paper forms too and i was SO anxious about it. but honestly it wasn't that bad. just make sure you bug your doctor every few days to make sure they actually fill it out and mail it. mine kept saying 'oh we'll get to it' and then would forget. the squeaky wheel gets the grease lol
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Maya Lewis
•Haha thanks for the advice, I'll definitely be that squeaky wheel! Did your doctor mail it directly to EDD or did they give it back to you to mail in?
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Katherine Ziminski
I've been filing SDI claims for years with my chronic condition, and I've always done my part online while my doctor submits by mail. It's completely normal! The system was actually designed to work both ways. One thing I always do that helps speed things up: give your doctor a heads-up BEFORE you file online so they can have the paperwork ready to go as soon as you receive it. Also, call your doctor's office a few days after giving them the form to confirm they've completed and mailed it. If you're really worried about timing, I'd recommend trying to reach an EDD representative directly to verify they've received your doctor's form. The problem is getting through - it can be nearly impossible with how overwhelmed their phone lines are. I started using a service called Claimyr (claimyr.com) that gets you through to an actual EDD representative without the endless busy signals. They have a video showing how it works: https://youtu.be/1X-mEsLtbmQ?si=1hcSq3KFtCr4oAmd It was a lifesaver when I needed to verify they'd received my medical certification after waiting 3 weeks with no updates on my online account. Turns out they had it but hadn't scanned it into the system yet.
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Maya Lewis
•Thanks for the tip about Claimyr! I might need that if things drag on. I'll definitely call my doctor's office to confirm when they've mailed it in. Did you find that your claims were typically processed pretty quickly once they had all the paperwork?
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Katherine Ziminski
•Yes, once they had everything properly submitted, my claims were usually processed within 7-10 business days. The key is making sure the medical certification is complete and accurate. One time my doctor's office accidentally left off the expected return-to-work date and my claim got stuck in pending limbo for weeks until I called and sorted it out. Definitely check in with EDD if your claim status doesn't change to "processing" within two weeks of your doctor mailing the form.
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KhalilStar
I tried this exact thing last year and it was a NIGHTMARE! My doctor mailed the form but EDD claimed they never received it. I had to have my doctor fill out the paperwork TWICE and my payments were delayed by almost 6 weeks. I nearly got evicted waiting for the money. The system is completely broken. If I were you, I'd call EDD every single day until they confirm receipt of your doctor's form. And make sure your doctor sends it certified mail with tracking so you have PROOF it was delivered. Don't trust the process to work correctly because it often doesn't!!
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Maya Lewis
•That sounds awful, I'm sorry that happened to you! I'm definitely worried about delays since I really need this income. Did you ever find out why they didn't receive the first form? Was it lost in the mail or misplaced at EDD?
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KhalilStar
•They claimed it was "never received" but my doctor's office had a confirmation it was delivered. I think EDD just lost it internally. Their processing center is a black hole. When I finally got through to someone on the phone (after HOURS of trying), they magically "found" a copy of the original form that had been sitting in their system for weeks. The whole thing was infuriating.
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Amelia Dietrich
Just following up - did you get this sorted out? One thing I forgot to mention is that EDD recently updated their system to better track paper forms. Once the form is received in their mail room, it should appear in your online account within 3-5 business days as "medical certification received" even before they fully process your claim. This is a relatively new feature that's been helpful for many claimants.
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Maya Lewis
•Thanks for checking back! I received the DE 2501 form yesterday and already dropped it off at my doctor's office. They promised to complete it by Friday and mail it back. That's good to know about the tracking feature - I'll keep an eye on my online account to see when it shows up as received!
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Noah Irving
My cousin works at a doctor's office and she said they do hundreds of these forms and sometimes they get backed up for WEEKS before submitting them to EDD so definitely stay on top of your doctor!! Also make sure they fill out the EXACT dates you need or EDD will reject it. My doctor put the wrong return to work date and it caused a huge mess.
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