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Filing paper SDI claim form - exact process steps with my doctor?

My doctor doesn't use SDI Online and told me they only submit paper forms for disability claims. I just received the DE 2501 form in the mail and I'm confused about the exact process. From what I understand, I fill out Part A (claim statement), then take it to my doctor who completes Part B (medical certification), and then they mail it in the envelope provided? Or am I supposed to mail it myself after they fill it out? This is my first time filing for disability and I'm stressed about doing something wrong. Is there anything else I need to do besides wait for a response from EDD? How long does it typically take to hear back after submitting a paper claim? I need to plan financially since I've been out of work due to my back surgery for 2 weeks already.

Javier Torres

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You've got the process mostly right. You complete Part A (your personal info, employment details, etc), then your doctor fills out Part B with your medical info. The most important thing is making sure your doctor completes their section accurately with proper diagnosis codes and dates. As for who mails it - technically either of you can mail it, but I always recommend YOU mail it yourself. This way you can make a copy for your records before sending (super important if there are issues later). Just confirm with your doctor when they'll have their part done, then pick it up and mail it in the envelope provided. After mailing, expect 10-14 days before you hear anything. You should receive your EDD Customer Account Number first, then payment info. Make sure to create an SDI Online account even though you're filing by paper - you'll need this to track your claim status.

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Natasha Volkova

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Thanks for the advice! I didn't think about making a copy before sending it in. That's so smart. I'll definitely do that. Should I follow up with EDD if I don't hear anything after the 2 weeks?

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Emma Davis

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paper forms are the WORST!! i did this last year and my dr office lost the form TWICE before finally sending it. make sure u get the name of the person at ur doctors office who's handling it and follow up with them directly like every few days seriously. and yeah make copies of EVERYTHING.

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Natasha Volkova

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Oh no, that sounds awful! I'm actually pretty worried about that happening. My doctor's office isn't the most organized place. I'll definitely make a copy and get the name of whoever's handling it.

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Malik Johnson

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Just to add some important details from my experience with paper forms: 1. Make sure both you AND your doctor sign and date all required fields. Missing signatures are the #1 reason claims get delayed. 2. If your doctor hands the form back to you unsealed, review it before mailing to catch any obvious errors (missing dates, blank fields, etc.) 3. Mail it with tracking if possible - that envelope they provide has no tracking. 4. Create your SDI Online account using your Social Security Number BEFORE you get your Customer Account Number. This way you can link your claim as soon as it's in the system. 5. Processing time for paper forms is usually 14-21 days right now (2025 is slower than previous years with staff reductions). Good luck!

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Natasha Volkova

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This is super helpful, thank you! I didn't realize processing times were slower this year. I'm going to set up my SDI Online account today so it's ready to go.

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If you wait more than 3 weeks without hearing anything, you should definitely call EDD. But good luck actually getting through to a human! I spent DAYS trying to reach someone when my paper claim had issues. Busy signals, disconnects, hours on hold just to get hung up on. I finally used a service called Claimyr (claimyr.com) that got me connected to an EDD agent in about 20 minutes. They have a video showing how it works: https://youtu.be/1X-mEsLtbmQ?si=1hcSq3KFtCr4oAmd It was worth it to finally talk to someone who could tell me exactly what was happening with my claim instead of stressing for weeks. My issue turned out to be a simple coding error by my doctor that was holding everything up.

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Emma Davis

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omg thx for mentioning this! ive been trying 2 call them for 3 days and keep getting hung up on after waiting forever. gonna try this.

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Ravi Sharma

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Does this actually work? Seems kinda sketchy to me but I'm desperate at this point lol

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It worked for me! I was skeptical too but I was at my wit's end after trying to call for a week straight. Much better than continuing to waste hours every day trying to get through.

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NebulaNomad

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You're missing a step! After you file the initial paper claim, you still need to submit ONGOING certification forms (DE 2500A) every two weeks to keep getting paid. Many people miss this and wonder why their payments stop. The initial form just establishes your claim. EDD will mail you the certification forms, but you can also download them from the EDD website if they're delayed in the mail. I learned this the hard way and missed out on payments because I thought the doctor's certification covered the entire disability period. It doesn't!

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Natasha Volkova

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Wait, seriously? No one told me about ongoing certification forms! Does my doctor need to fill those out every two weeks too, or just me?

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NebulaNomad

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Just you! The DE 2500A forms are simple - basically asking if you worked, received other income, or were in the hospital during each certification period. Your doctor only needs to submit updated medical info if EDD specifically requests it or if your return-to-work date changes.

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Freya Thomsen

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I had my gallbladder removed last april and had to do paper forms to. My doctor filled it out but didnt put the right diagnosis code so my claim got denied at first. Make sure they put the correct ICD-10 code for your condition! They had to resubmit mine and i lost like 3 weeks of benefits because of the error.

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Ravi Sharma

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is there anyway to see the status of your claim when you do paper forms? i submitted mine 2 weeks ago and have no idea if they even received it.

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Javier Torres

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Yes, you can check your claim status online even if you filed by paper. Create an SDI Online account at edd.ca.gov, and once your claim is in their system (usually 7-10 days after they receive it), you'll be able to see the status there. You can also call, but as others mentioned, getting through on the phone is extremely difficult.

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Natasha Volkova

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UPDATE: I followed all your advice and wanted to share how it went! I made copies of everything, mailed the form with tracking, and set up my SDI Online account right away. It took exactly 19 days before my claim appeared in the system as "processing" and then another 5 days before it changed to "approved." The first payment was issued 2 days after approval. The whole process took about 26 days total from mailing to first payment. One thing I didn't expect - they initially calculated my benefit amount incorrectly based on wrong wage information. I had to call (used Claimyr after trying unsuccessfully for 2 days) to get it corrected. Really glad I kept pay stubs to prove my actual earnings! Thanks everyone for your help!

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Malik Johnson

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Great news! Thanks for coming back to update us. This will help others who find this thread later. And excellent point about keeping pay stubs - wage information errors are actually quite common with EDD.

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Emma Davis

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congrats! glad it worked out 4 u!

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