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Switching to SDI Online after mailing initial disability forms - what steps to take?

Hi everyone, I'm a bit confused about my disability claim process. My doctor put me on disability starting February 9th, 2025, and I mailed in the physical DE 2501 forms on the 25th (about two weeks ago). I've realized that doing everything online would be so much easier, but I'm not sure what to do next. Do I need to create a separate online claim now? Or will EDD automatically create an online account once they process my paper forms? I'm worried about accidentally filing duplicate claims or messing something up. Has anyone switched from paper to online in the middle of their claim? Any advice would be really appreciated!

Liam McGuire

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You don't need to create a new claim online. Once they process your paper claim, you can register for SDI Online and access your existing claim. Just go to edd.ca.gov, click on 'Log In or Register' for SDI Online, and follow the steps to create an account. You'll need your SSN and claim info to link everything. After that, you can do all your certifications online which is WAY easier than paper forms. The paper processing might take 2-3 weeks, so be patient.

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Mei Zhang

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Thank you! That's a relief! Do you know if I'll get some kind of notification when my paper claim has been processed so I know when to register for the online account?

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Amara Eze

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Went thru this last yr. They take FOREVER to process paper claims. like 6 wks for me!!! wish id done online from start

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Giovanni Ricci

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I HAD THE EXACT SAME PROBLEM last month!! I mailed my forms and then waited and waited with NO updates. Called EDD like 47 times and couldn't get through. Finally got through after trying at exactly 8:00am and they told me my claim was sitting in a pile somewhere waiting to be entered into their system!!! The agent manually entered it while I was on the phone. THEIR SYSTEM IS BROKEN! Should've gone online from the beginning.

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NeonNomad

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Giovanni Ricci

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THANK U FOR THIS!! Bookmarking for when i inevitably have to deal with them again lol

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You should wait until your claim is established in the system before trying to set up an online account. Once your paper claim is processed, you'll receive a Notice of Computation in the mail with your claim ID number. Once you have that, you can create an SDI Online account and link it to your existing claim. I recommend waiting for that document before trying to set up online access. If you try too early, you might get error messages that your claim doesn't exist in the system yet, which can be confusing.

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Mei Zhang

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That makes a lot of sense - I'll watch for that document in the mail. Do you know approximately how long it takes for them to process paper claims these days?

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Processing times vary, but currently paper claims are taking about 2-3 weeks to be entered into the system. The official guidance is up to 14 business days, but with current staffing issues, it can sometimes take a bit longer. Once processed, the Notice of Computation typically arrives 3-5 days later.

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Dylan Mitchell

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when i did paper forms i had to call them bc they lost my doctor certification lol make sure u keep copies of everything u send!!! also check ur claim online once u can access it to make sure all the info is right

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Mei Zhang

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Oh no! Thanks for the warning - luckily I did make copies of everything before mailing. I'll definitely check all the details once I can access it online.

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Sofia Martinez

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I started with paper then went online partway through my pregnancy disability last year. Once they processed my initial paper forms (took about 3.5 weeks), I created an SDI Online account using my SSN and claim info. After that everything was SO MUCH EASIER! The online certifications take like 2 minutes vs dealing with mail. Plus you can see payment status in real time. Just wait for them to send you something confirming your claim has been established before trying to create the online account.

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Mei Zhang

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That's really helpful to hear someone else went through the same process successfully! I'm definitely looking forward to the convenience of online certifications once I get this sorted out.

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Liam McGuire

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Quick tip - if it's been more than 2-3 weeks since you mailed your forms and you haven't received anything, it might be worth trying to call EDD to check if your claim is in their system. Sometimes paper forms get delayed or lost. Once they confirm your claim exists, they can give you your claim ID which you'll need to create your online account.

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Amara Eze

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good luck calling them!! took me 32 tries last time lol

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NeonNomad

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This is good advice. If your paper claim has been processed, they can confirm this by phone and even help you set up your SDI Online account. Just be prepared for a potentially long wait time to speak with a representative.

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To clarify the process a bit more: 1. Your paper claim (DE 2501) needs to be fully processed first 2. You'll receive a notice with your claim information by mail 3. Register for SDI Online at edd.ca.gov/disability 4. Link your existing claim using your SSN and claim details 5. All future certifications can be done online The key is making sure your paper claim is established before attempting to go online. If you try creating an online account before your paper claim is in their system, you might accidentally create a new claim which could cause confusion and payment delays.

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Mei Zhang

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Thank you for breaking it down into such clear steps! This is exactly what I needed to know. I'll wait for the notice in the mail before setting up the online account.

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