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Mikayla Davison

Can I apply for EDD SDI online if my doctor only uses paper forms?

Hi everyone, I'm about to file for disability due to carpal tunnel surgery next month, but I just found out my doctor's office is really old-school and doesn't do electronic forms for SDI claims. They told me they only handle paper forms for their part of the certification. I was planning to do my application online through SDI Online because it seems faster, but now I'm confused. Can I still submit my portion electronically while my doctor does the paper form? Or do I have to do a completely paper application to match what my doctor is doing? Anyone dealt with this mixed paper/online situation before? I'm worried about delays if we're using different formats.

yeah u can do ur part online and doc does paper. i did this 2 months ago. just make sure u give doctor the correct claim ID# after u submit your online part

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Thanks! That's a relief. Did you have any delays because of the mixed format? I'm worried about my claim taking forever to process.

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You can absolutely apply online while your doctor submits a paper form. Here's the process: 1. Complete your portion online through SDI Online 2. After submitting, you'll get a Receipt Number 3. Give your doctor the "Physician/Practitioner Certification" form (DE 2501) along with your Receipt Number 4. Make sure your doctor knows they need to mail the form to EDD within 49 days This mixed approach is actually very common! Many medical offices still use paper forms. Just make sure you follow up with your doctor's office to confirm they've mailed your form.

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Thank you so much for the detailed explanation! Do you know if there's a way for me to check if EDD has received my doctor's paper form? I'm worried about it getting lost in the mail.

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Yes, you can check this in your SDI Online account. Once EDD receives and processes your doctor's certification, your claim status will update from "pending" to either "approved" or may show a message about additional information needed. You can also call EDD to confirm they've received the paper certification, though getting through can be challenging.

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My doctor did paper forms too!!! And let me tell you it was a NIGHTMARE. Took them THREE WEEKS to process my claim because they had to manually match up my online application with the paper doctor form. EDD kept telling me they couldn't find my doctor's certification even though the office swore they sent it. Had to get them to send it TWICE before EDD finally found it in their system. Make sure your doctor writes your receipt number CLEARLY on the form!!!!

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Uggh, the same thing happened to me. I was so frustrated I almost gave up! I finally had to have my doctor's office fax the form instead of mailing it, and then it got processed within 3 days.

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I'm a medical office administrator who handles SDI paperwork regularly. Here's some advice to minimize delays: 1. When you submit your online portion, immediately print out the physician certification form (it will have your claim number pre-printed) 2. Hand-deliver this to your doctor's office rather than having them use their own blank form - this ensures your claim number is already on it 3. Ask the office when they typically submit paperwork to EDD (many offices batch-send forms only on certain days) 4. Request that they fax rather than mail the completed form for faster processing 5. Follow up with both your doctor's office AND EDD after 7-10 days to verify receipt This hybrid approach (online claimant/paper doctor) works fine, but requires more followup on your part to ensure all pieces connect properly.

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This is incredibly helpful, thank you! I didn't realize I could print out a form with my claim number already on it. I'll definitely do that and ask about faxing instead of mailing.

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If your doctor only does paper forms, DEFINITELY get tracking info when they mail it!!! I had this same situation last year and my claim was delayed over a month because EDD "never received" my doctor's certification. Found out later they had it the whole time but filed it wrong or something. The whole system is broken.

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I know this struggle all too well. After weeks of EDD telling me they never received my doctor's paperwork (which was definitely sent), I finally got through to a rep who actually helped. If you're having trouble reaching EDD, I used a service called Claimyr (claimyr.com) that got me through to an agent in about 20 minutes instead of spending days redialing. They have a video showing how it works: https://youtu.be/1X-mEsLtbmQ?si=1hcSq3KFtCr4oAmd. Worth it when you're desperate to resolve these paper form mixups!

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Thanks for the heads-up. I'll definitely ask my doctor's office if they can send it with tracking. Good to know about the Claimyr option too if I end up having issues reaching EDD.

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I actually had my claim denied initially bcuz my doctor filled out the paper form wrong. Make sure they complete ALL sections esp the diagnosis code and expected return date. My doc left some parts blank and EDD just denied it without even contacting me or the doc to get the missing info. Had to appeal and everything. So frustrating.

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Oh no, that sounds awful! I'll make sure to review the form with my doctor before they submit it. Were you able to resolve it eventually?

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Yeah finally got it fixed but took like 8 weeks total to get my first payment. Just double check everything they fill out before they send it. Like literally stand there and look at it lol

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One more important tip: If your claim seems to be taking longer than usual to process (which sometimes happens with the hybrid paper/online approach), you can request a "Status of Claim" by calling EDD. The EDD should be able to tell you if: 1. They've received your doctor's certification 2. If there are any issues with either portion of your claim 3. When you might expect a decision Remember to document the date/time of every call and the name of representatives you speak with. This documentation can be extremely helpful if you need to escalate an issue later.

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Great advice - thanks! I'll definitely keep detailed records of all my interactions with EDD. Hoping it all goes smoothly, but better to be prepared.

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Hey Mikayla! I just went through this exact situation about 6 months ago. You're totally fine to do your part online while your doctor uses paper forms - it's actually super common. Here's what worked for me: After you submit your online application, immediately download and print the physician certification form that will have your claim number pre-filled. Take this directly to your doctor's office rather than letting them use their own blank form. This prevents any mix-ups with claim numbers. Also, ask your doctor's office if they can fax the completed form instead of mailing it - mine did this and it was processed within 3 days instead of weeks. Make sure to get the fax confirmation sheet as proof it was sent. One last thing - set a reminder to check your SDI Online account every few days to see if your claim status changes from "pending" to processed. This way you'll know right away if there are any issues. Good luck with your surgery and recovery! The carpal tunnel relief is so worth it.

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Thank you so much McKenzie! This is exactly what I needed to hear from someone who just went through it. I'm definitely going to print out that pre-filled form and take it directly to my doctor's office. The fax option sounds like a game-changer too - I'll ask about that for sure. Really appreciate the detailed step-by-step advice and the encouragement about the surgery! Did you have any other recovery tips for getting back to work after carpal tunnel surgery?

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Just wanted to add one more thing that helped me when I was in this situation - if your doctor's office is hesitant about faxing the form, you can explain that EDD actually prefers electronic submission when possible because it reduces processing delays. Some older medical offices worry about security, but faxing to EDD is totally standard and secure. Also, if you're really concerned about timing (like if you need benefits to start ASAP), you might want to call EDD about a week after your doctor submits the paper form to confirm they received it. I know the phone lines are terrible, but sometimes catching issues early can save you weeks of back-and-forth later. The mixed online/paper approach really does work fine - don't let anyone tell you otherwise! The key is just staying on top of the paper portion since that's where most delays happen.

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This is all such helpful advice, thank you everyone! I'm feeling much more confident about this process now. I had no idea that EDD actually prefers electronic submission when possible - that's a great point to mention to my doctor's office if they seem hesitant about faxing. I'm definitely going to follow the game plan of: 1) submit my portion online, 2) print the pre-filled form with my claim number, 3) hand-deliver it to my doctor's office, 4) ask about faxing instead of mailing, and 5) follow up with both the office and EDD to make sure everything connects properly. Really appreciate everyone sharing their experiences - both the success stories and the cautionary tales! It's so reassuring to know this mixed approach is common and totally doable.

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I just wanted to chime in as someone who works in disability claims processing (not for EDD, but similar state agency). The hybrid online/paper approach you're dealing with is actually becoming more common as agencies modernize but many medical providers haven't caught up yet. One thing I haven't seen mentioned - when your doctor fills out the paper form, make sure they use BLACK INK only. We see a lot of delays when forms are filled out in blue ink or pencil because they don't scan clearly into the system. Also, if your doctor has messy handwriting, ask them to print clearly or even type the form if possible. The receipt number from your online submission is absolutely critical - that's how EDD will match your online portion with the paper certification. I'd suggest writing it in multiple places on the form (not just where it's supposed to go) to make sure it's visible even if the form gets folded or damaged in processing. Good luck with your surgery and claim!

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This is such valuable insider info, thank you Amina! I never would have thought about the black ink requirement - that's exactly the kind of detail that could cause major delays. I'll definitely make sure to mention this to my doctor's office along with asking them to print clearly. The tip about writing the receipt number in multiple places is brilliant too - better safe than sorry when it comes to making sure everything gets matched up properly in their system. Really appreciate you sharing your professional perspective on this!

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Just went through this exact same situation last month! Yes, you can definitely do your part online while your doctor handles the paper certification - I was worried about the same thing but it worked out perfectly fine. Here's what I learned that might help you: 1. After you submit online, you'll get a receipt number that's super important - make sure your doctor has this 2. Print out the physician form from your SDI Online account rather than letting your doctor use their own blank form (it'll have your info pre-filled) 3. Ask your doctor's office about their typical turnaround time for these forms - mine took about a week to complete and send The only hiccup I had was that my doctor's office initially said they'd mail it, but I asked them to fax it instead and that sped things up significantly. EDD processed my claim within about 10 days total. One last tip - make sure to follow up with your doctor's office after a few days to confirm they actually sent the form. Mine got busy and almost forgot until I called to check! Good luck with your surgery - the recovery time will fly by and you'll be so glad you got it done!

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Thanks Amy! This is so reassuring to hear from someone who just went through it successfully. I love that you got everything processed in just 10 days - that gives me hope! Your point about following up with the doctor's office is really important too. I can definitely see how these forms could get lost in the shuffle if you don't stay on top of it. I'm going to be that person who calls to check after a few days, haha. Really appreciate the encouragement about the surgery too - I'm nervous but excited to finally get this taken care of!

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Hey! I actually work as a patient coordinator at an orthopedic office and we deal with SDI claims all the time. You're absolutely fine to submit your portion online while we handle the paper certification - happens probably 3-4 times a week! Here's my insider tip: when you bring the pre-filled physician form to your doctor's office, also bring a sticky note with your receipt number written in BIG numbers and ask them to attach it to the form. Sometimes the pre-printed numbers can be hard to read after the form gets handled by multiple people, and that sticky note has saved so many claims from getting lost in the system. Also, don't be afraid to be a little pushy about the timeline. We always tell patients we'll get it done "within a week" but honestly if you mention that you need it processed quickly for financial reasons, most offices will prioritize it and get it done in 2-3 days. Your carpal tunnel surgery is going to be such a relief - I see patients come back after and they're always amazed at how much better they feel. The SDI process might seem stressful now but once you get that first payment, you'll be so glad you went through with it!

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This is amazing advice from someone who actually works in a doctor's office! The sticky note tip is genius - I never would have thought about the pre-printed numbers potentially becoming hard to read. I'm definitely going to do that along with bringing the pre-filled form. And you're so right about not being afraid to mention the timeline - I was worried about seeming pushy, but if it helps get things processed faster, it's worth speaking up about needing it done quickly. Thank you so much for the encouragement about the surgery too! I'm really looking forward to finally getting relief from this pain. It's so helpful to hear from someone who sees this process from the medical office side - makes me feel much more confident about how to approach this with my doctor's office.

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I'm actually dealing with a similar situation right now! My doctor's office is also very old-school with paper forms only. From reading all these responses, it sounds like the hybrid approach (online for you, paper for doctor) is totally normal and works well as long as you stay on top of the process. What really stood out to me from everyone's advice is how important it is to print that pre-filled physician form from your SDI Online account rather than letting your doctor use their own blank form. That receipt number seems to be the key to making sure everything gets matched up properly in EDD's system. I'm definitely going to follow the game plan that's emerged from all these helpful responses: submit online first, print the pre-filled form with receipt number, hand-deliver it to the doctor's office, ask about faxing instead of mailing, and follow up regularly to make sure it actually gets sent. The sticky note tip from Carmen is brilliant too! Thanks for asking this question - I've learned so much from everyone's experiences and feel way more prepared to navigate this process now!

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Hi Savannah! I'm so glad this thread has been helpful for you too! It's reassuring to know there are others in the same boat with old-school doctor offices. I was initially worried about the mixed format causing problems, but everyone's experiences here have really put my mind at ease. The consistency in the advice is great - especially about that pre-filled form and receipt number being so critical. I'm definitely saving all these tips for when I go through the process next month. Good luck with your claim! It sounds like as long as we follow this roadmap and stay on top of following up, we should be in good shape. Thanks for sharing that you're in a similar situation - it's nice to know we're not alone in navigating this!

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I'm in a very similar situation - my orthopedic surgeon's office also only does paper forms! Reading through all these responses has been incredibly helpful. I was initially stressed about mixing online and paper submissions, but it's clear this is actually really common and totally manageable. The consistent advice here about printing the pre-filled physician form from your SDI Online account (rather than letting the doctor use a blank form) seems crucial for avoiding delays. That receipt number is obviously the key to everything getting matched up properly in EDD's system. I'm taking notes on all the tips shared here - especially about asking for faxing instead of mailing, using black ink only, and that brilliant sticky note idea to make the receipt number extra visible. The follow-up advice is really important too since it sounds like staying proactive is essential to avoid things falling through the cracks. Thanks for starting this thread! It's given me a clear roadmap for when I need to file my claim in a couple months. Good luck with your carpal tunnel surgery - from what everyone's saying, the relief will be so worth it!

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Hi Esmeralda! I'm so glad this discussion has been helpful for you too! It's amazing how many of us are dealing with the same situation - really shows how common this mixed online/paper approach is. I was definitely overthinking it at first, but everyone's shared experiences have made it clear that as long as we follow the key steps (especially that pre-filled form with the receipt number), it should go smoothly. The sticky note tip really is genius - such a simple thing that could prevent major headaches down the road. I'm bookmarking this whole thread as my reference guide! Thanks for the well wishes about the surgery - I'm feeling much more confident about both the medical procedure and the SDI process now. Good luck when you need to file your claim too!

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I'm a case worker who handles SDI claims and wanted to add a few things that might help. The hybrid approach (online claimant/paper doctor) is definitely standard - we see it constantly and it processes just fine when done correctly. A couple additional tips based on what I see go wrong frequently: 1. Make sure your doctor includes the EXACT dates you'll be unable to work. Vague entries like "several weeks" or "until healed" cause delays because we need specific start/end dates for benefit calculations. 2. If your doctor estimates you'll be out longer than 12 weeks, they need to indicate this clearly on the form. Short-term vs extended disability claims have different processing tracks. 3. The diagnosis code (ICD-10) must match your actual condition. I see claims delayed when doctors use generic codes instead of the specific carpal tunnel syndrome code. 4. One thing people don't realize - if your claim gets approved, payments are retroactive to your first day of disability, so even if the paper processing takes a few extra days, you won't lose any money. The key really is that pre-filled form with your receipt number. Hand-delivering it to your doctor's office and asking them to fax it is your best bet for smooth processing. Good luck with everything!

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This is incredibly valuable information from a case worker perspective, thank you Maya! The specific details about what causes delays are so helpful - I never would have thought about the importance of exact dates vs vague timeframes, or making sure the ICD-10 code is specific to carpal tunnel rather than generic. It's really reassuring to know that payments are retroactive too, so even if there are a few processing delays, I won't actually lose any money. I'm definitely going to make sure to discuss all these specifics with my doctor when we fill out the form - the exact disability dates, the specific diagnosis code, and whether my expected recovery time might extend beyond 12 weeks. Thanks for taking the time to share your professional insights - this kind of insider knowledge from someone who actually processes these claims is invaluable!

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I just wanted to say thank you to everyone who responded to this thread! As someone who was really anxious about mixing online and paper submissions, all of your experiences and advice have been incredibly reassuring. The consistent message seems to be: yes, the hybrid approach works fine, but success really depends on being proactive about the paper portion. I'm definitely going to follow the roadmap that's emerged from everyone's advice: 1. Submit my portion online first 2. Print the pre-filled physician form with my receipt number 3. Hand-deliver it to my doctor's office (with that genius sticky note tip!) 4. Ask about faxing instead of mailing 5. Follow up regularly to ensure it actually gets sent 6. Make sure my doctor uses black ink and includes specific dates/diagnosis codes It's amazing how many people have dealt with this exact same situation! Really shows that old-school medical offices mixing with modern online systems is super common. I feel so much more confident about the whole process now. Thanks again everyone - this community is incredibly helpful! I'll update after my surgery and claim process to pay it forward for the next person in this situation.

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This thread has been such a goldmine of information! I'm actually in the same boat - about to have surgery and dealing with a doctor's office that only does paper forms. I was so worried about the mixed format causing delays, but reading everyone's experiences has really put my mind at ease. The step-by-step roadmap you've outlined is perfect - I'm definitely saving this for reference. It's incredible how consistent the advice has been across so many different people's experiences. The sticky note tip and the black ink requirement are the kinds of details I never would have thought of but could make all the difference. Thanks for asking this question and bringing everyone together to share their knowledge! Looking forward to your update after you go through the process.

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I went through this exact same situation about 8 months ago with my knee surgery! You're absolutely fine to do your part online while your doctor handles the paper certification - it's actually really common and works great when you follow the right steps. Here's what I learned that made all the difference: 1. After submitting online, immediately print the physician form from your SDI account (it'll have your claim number pre-filled) 2. Take that printed form directly to your doctor's office - don't let them use their own blank form 3. Ask them to fax instead of mail it (cuts processing time from weeks to days) 4. Write your receipt number on a sticky note and attach it to the form for extra visibility 5. Follow up after 3-4 days to make sure they actually sent it The key thing everyone's mentioned about that receipt number is so true - that's how EDD matches everything up. My claim processed in about 6 days total because I stayed on top of the paper portion. One more tip: when you talk to your doctor about filling it out, mention that you need specific dates (not "several weeks") and make sure they use black ink only. These little details can prevent delays. Don't stress about the mixed format - it's super standard! Just be proactive about managing the paper side and you'll be fine. Good luck with your surgery!

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