EDD SDI two-factor authentication not sending text codes - can't login to check claim
I'm at my wits end trying to login to my SDI Online account to check my disability claim status. The system says it's sending a verification code to my phone but NOTHING is coming through. I've tried requesting the code 5 times now over the past 2 days. My disability payments are supposed to start next week and I need to make sure everything is set up correctly! I double-checked my phone number in the system and it's correct. I also made sure my phone isn't blocking unknown numbers. Is the EDD system having issues with text verification? Anyone else experiencing this problem or know how to get around it? Can I call someone directly to verify my claim status instead since I can't get into the online system?
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Omar Zaki
same happened 2 me last month!! the stupid system is broken ALL THE TIME seriously EDD needs to get it together
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Freya Thomsen
AuthorDid you eventually get in? What did you do to fix it?
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AstroAce
There's actually a known issue with their text verification right now. Try these steps: 1. Use the "Call me instead" option if it's available 2. Try logging in during non-peak hours (early morning or late evening) 3. Use a different browser or clear your cache/cookies 4. Check if your carrier is blocking short-code texts (call your provider) If none of those work, you'll need to contact EDD directly to verify your identity another way or reset your account settings.
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Freya Thomsen
AuthorThank you! There's no "call me" option showing up for some reason, but I'll try the other browsers. Do you know if there's a direct number to call about account access issues specifically? The main line just keeps disconnecting me.
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Chloe Martin
I've been dealing with EDD for years through multiple pregnancy and medical leaves, and their verification system is THE WORST. Last time this happened to me, I found out T-Mobile was blocking their texts as potential spam. Had to call my carrier and whitelist EDD's shortcode.
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Freya Thomsen
AuthorI have Verizon, but that's a good point. I'll call them today to check if they're blocking something. Thanks!
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Diego Rojas
Have you tried using a friend's phone number instead? I changed mine to my husband's phone when mine wasn't receiving codes and it worked immediately. You can always change it back later.
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Anastasia Sokolov
Please be careful with this advice - changing contact information while a claim is being processed can sometimes flag your account for review and cause delays. It's better to resolve the issue with your current phone number if possible.
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Sean O'Donnell
Not getting text codes is frustrating! I wasted 3 days trying to fix this same issue last month when I was checking my pregnancy disability claim. After multiple attempts to reach someone at EDD (impossible!!), I used Claimyr to get through to an actual agent. Totally worth it - got connected in about 20 minutes instead of calling for days. The agent manually verified my identity and noted my account. Their video shows how it works: https://youtu.be/1X-mEsLtbmQ?si=1hcSq3KFtCr4oAmd and their site is claimyr.com if you want to try it.
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Omar Zaki
does this actually work? i heard EDD just hangs up even if u get thru
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Zara Ahmed
I'm dealing with the exact same problem!!! So frustrating! Did anyone's solutions actually work for you? I'm sitting here with bills piling up and can't even check if my claim is processing correctly.
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Freya Thomsen
AuthorUpdate: I finally got in! What worked for me was using Chrome in incognito mode AND connecting through my home wifi instead of cell data. Not sure which one fixed it, but I'm finally able to see my claim status. My payments are scheduled to start next week as planned, thank goodness.
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AstroAce
Glad you got in! For anyone else having this issue, I want to add that EDD is supposedly working on fixing these verification problems with their 2025 system update. Until then, here are the official troubleshooting steps: 1. Ensure your device has good signal/connection 2. Try a different browser (Chrome seems to work best) 3. Clear cookies and cache 4. Disable browser extensions 5. Try incognito/private browsing mode 6. If using a VPN, turn it off 7. Contact your mobile carrier to verify short codes aren't blocked If all else fails, you can request account assistance by submitting form DE 1326C, though this takes 7-10 business days to process.
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Zara Ahmed
Thanks for this! The incognito mode trick worked for me too. Wish EDD would just put these steps on their website instead of making us figure it out ourselves.
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Haley Bennett
I had this exact same issue a few weeks ago and it was driving me crazy! What finally worked for me was switching to a different device entirely. I kept trying on my iPhone with no luck, but when I borrowed my roommate's Android phone, the codes came through immediately. Apparently there's some weird compatibility issue between EDD's system and certain iOS versions. Also, make sure you're not requesting codes too frequently - I found out they temporarily block your number if you request too many in a short time period. Wait at least 10-15 minutes between attempts. Hope this helps!
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