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@Nicole I'm dealing with the same thing! Been over a week now and still getting that generic error message. So frustrating. Have you tried any of the suggestions from this thread yet? I'm thinking about contacting my assemblymember like someone mentioned earlier.
I had this exact same issue last month! The ID.me verification completed fine, but then I couldn't get back into the EDD portal. What finally worked for me was waiting 24-48 hours after the ID.me verification before trying to access EDD again. Apparently there's some delay in their systems syncing up. Also try using an incognito/private browser window when you go back to the EDD site. Hope this helps!
I'm new to this community and just started my SDI claim process last month, so this thread is incredibly helpful! Reading everyone's experiences with holiday payment timing is exactly what I needed to see. I'm still waiting for my first payment approval, but knowing that there can be delays around holidays helps me set realistic expectations. It's reassuring to see how supportive this community is - as someone navigating the EDD system for the first time, all these real-world experiences and tips are invaluable. Thank you all for sharing your knowledge!
Welcome to the community! I'm relatively new here too and can totally relate to how overwhelming the EDD system feels when you're just starting out. This thread has been a goldmine of information - I had no idea about all the potential holiday delays until reading everyone's experiences. The fact that people here share such detailed, real-world advice makes such a difference when you're trying to navigate this process. Hope your first payment approval comes through smoothly! From what I've read in other threads, the initial approval can take a while but once you're in the system, the payments become more predictable. Good luck with your claim!
I'm really sorry you're dealing with this mess - EDD's lack of consistency between representatives is absolutely maddening! What you're describing with the offset from SDI to cover UI overpayment is unfortunately very common, but you definitely have options to fight it. From what I've seen in similar cases, your situation sounds like a strong candidate for an overpayment waiver since you have documentation (or at least verbal confirmation) that an EDD rep acknowledged it was their error. The key is acting fast - those DE 1446W forms have strict deadlines. One thing I'd add to the great advice already given: when you call about the temporary collection halt, try calling right when they open (8am) for the best chance of getting through quickly. Also, if you have any emails, letters, or even text confirmations from that period when you were transitioning from UI to SDI, gather all of that as supporting evidence for your waiver. The fact that they paid you for a week you didn't even certify for really strengthens your case that this was administrative error on their part. Don't let them intimidate you into just accepting this - you have legitimate grounds to challenge it. Keep us updated on how the waiver process goes!
Thank you for the tip about calling right at 8am - that's really smart! I hadn't thought about timing my calls strategically. I'm gathering all my documentation now and you're right that having them pay me for a week I didn't even certify really does make this seem like a clear administrative error. It's encouraging to hear that my case sounds strong for a waiver. I'll definitely keep everyone posted on how this goes - this community has been incredibly helpful and I know others are dealing with similar situations. Fingers crossed that EDD actually follows through on fixing their own mistake this time!
This is exactly the kind of nightmare situation that makes dealing with EDD so stressful! I'm a newcomer to this community but have been following similar cases, and I wanted to add a few thoughts based on what I've been learning. First, definitely document EVERYTHING from this point forward - dates, times, representative names, confirmation numbers, anything they tell you. It sounds like you're already dealing with the consequences of not having that initial conversation properly documented, so don't let that happen again. Second, I've seen people mention that when you submit the DE 1446W waiver form, you should also include a cover letter explaining the situation in detail. Don't just rely on the form fields - spell out the entire timeline, including the fact that you were explicitly told it was EDD's error and wouldn't be your responsibility. The offset from SDI to cover UI overpayments is unfortunately legal, but what's NOT okay is them going back on their word when a rep told you it was their mistake. That's exactly what the waiver process is designed to address. Stay strong and don't give up! From everything I've read here, your case sounds like it has merit. The system is broken but there are ways to fight back when you know your rights.
I'm new to this community and just ran into this exact same DE 4365DI form issue! Received my DE 2517-24 notice earlier this week referencing this elusive form, and like everyone else here, I've had zero luck finding it on the EDD website. This thread has been absolutely invaluable - John, huge thanks for sharing that verification worked as your solution! I don't have set up yet, but based on all the success stories shared here, that's clearly my first step. It's really frustrating how EDD references these phantom forms that don't actually exist publicly, but it's reassuring to know there are digital workarounds available. Tom, those calling shortcuts you posted are also super helpful to have as backup options. What strikes me most is how this seems to be part of a broader shift toward digital verification that EDD hasn't properly communicated to claimants. For anyone else just discovering this thread, it seems like getting set up proactively could save a lot of future headaches with EDD interactions beyond just this specific form issue.
Hi Yuki! Welcome to the community - you're absolutely right about this being part of a broader digital shift that EDD hasn't communicated well. As someone new here who just went through this same frustrating experience, I can confirm that setting up proactively is definitely the way to go. What's particularly helpful about this thread is seeing how John's success with verification has become a roadmap for so many of us dealing with these phantom forms. It really does seem like EDD is quietly transitioning to digital-first verification across the board, but their notices and documentation are still referencing these old paper forms that may not even exist anymore. Your point about this helping with future EDD interactions is spot on - once you have established, it seems to smooth out a lot of these bureaucratic hiccups that come up with various government services. Thanks for highlighting that broader pattern - it's really helpful for newcomers to understand this isn't just a one-off issue but part of a larger systemic change!
I'm new to this community and just encountered this exact same DE 4365DI form mystery! Got my DE 2517-24 notice today and spent hours searching the EDD website with no success, just like everyone else here. This thread has been incredibly helpful - John, thank you so much for sharing that verification worked as your alternative solution! I don't have set up yet, but based on all the positive experiences shared here, that's clearly my next step before attempting to call. It's really eye-opening to see how widespread this phantom form issue is across the community. Tom, those calling shortcuts you shared are also great to have as backup options. What's particularly striking is how this seems to reflect a broader digital transformation at EDD that they haven't properly communicated to claimants. The disconnect between their notices referencing these mystery forms and what's actually available on their website is pretty significant. For other newcomers dealing with this, it seems like proactively setting up verification could prevent a lot of these documentation headaches not just for this specific issue, but for future EDD interactions as well.
Connor Byrne
I'm so sorry you're dealing with this frustrating bureaucratic nightmare! I went through almost the exact same situation about 4 months ago and it was absolutely maddening. The DE 2547A form definitely exists - it's officially called the "Physician/Practitioner's Supplementary Certificate" and it's specifically required for disability extensions. The problem you're running into is that Kaiser's medical records department literally cannot help you with this form. You need to call Kaiser's main number and ask specifically to be transferred to their "Work Status Department" or "Disability Services" - this is a completely separate team that handles all EDD-related paperwork. Here's the key: when you call, don't mention the DE 2547A form number right away because it seems to confuse their general staff. Just say "I need help getting my disability extension certification completed for EDD." Once you're connected to the Work Status team, they'll know exactly what you're talking about and can coordinate with your treating physician to get it submitted. In my case, once I finally got to the right department, they had everything processed and submitted to EDD within a week. They even provided me with a confirmation number so I could track that EDD received the form. The relief was incredible after weeks of being bounced between departments! This whole experience really highlighted how poorly these systems communicate with each other. You shouldn't need to become an expert in government bureaucracy just to get your rightful benefits, but unfortunately that's the reality we're dealing with. Hang in there - this is absolutely solvable once you get connected to the right people!
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LunarLegend
I'm dealing with a very similar situation right now and this thread has been absolutely invaluable! I've been stuck in the same bureaucratic loop for over two weeks, calling Kaiser's medical records department repeatedly and getting nowhere. Based on all the advice here, I now realize I've been talking to completely the wrong department this entire time. It's so frustrating that Kaiser's general staff don't know about their own Work Status/Disability Services department - I must have called the main number five times asking for help with "disability forms" and kept getting transferred to medical records. I'm definitely going to try calling first thing tomorrow morning and specifically asking for "Work Status Department" or "Disability Services" without mentioning any form numbers initially. The tip about potentially asking for "occupational health services" as an alternative is really helpful too. One question for those who have successfully gotten through this process - approximately how long did it take from when the Work Status department submitted your DE 2547A to when EDD actually approved your extension? I'm trying to get a sense of the full timeline since my benefits are also running out soon. This whole experience has really opened my eyes to how broken the communication is between these agencies. Thank you to everyone who shared their experiences - it's given me so much hope that there's actually a clear path forward!
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Amara Okafor
•Based on my experience and what I've seen others share here, once Kaiser's Work Status department actually submits the DE 2547A to EDD, the approval usually happens pretty quickly - typically within 3-5 business days. The real bottleneck is just getting to the right department at Kaiser in the first place! I went through this same nightmare about 8 months ago and once I finally got connected to Kaiser's Work Status team, they told me they submit everything electronically to EDD, which speeds up the process significantly compared to regular mail. They also gave me a tracking/confirmation number so I could verify that EDD received the submission. The five times you called asking for "disability forms" and got transferred to medical records really highlights the communication problem - it's like their general staff have no idea that this specialized department even exists! It's so frustrating that we have to become experts in their internal department structure just to get basic help. Definitely try calling right when they open in the morning - I've found that's when you're most likely to get someone knowledgeable who can actually transfer you to the right place. And don't give up if the first person doesn't know what you're talking about - politely ask to speak with a supervisor or someone who handles "EDD disability extensions." Hang in there - once you get to the Work Status team, this should move much faster than the weeks you've already spent spinning your wheels with the wrong department!
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