This is such a common issue and it's honestly maddening! I went through something similar last year where EDD kept asking for forms my doctor had already submitted electronically. What I discovered is that their system has multiple databases that don't communicate with each other properly. The electronic submissions from doctors go into one system, but the automated letter generation runs off a completely different database that doesn't check if the forms were already received electronically. When I finally got through to someone (took forever!), they were able to see my doctor's submission in their system and immediately cleared the requirement. The rep told me this happens ALL the time because their IT infrastructure is basically held together with digital duct tape. Keep pushing - don't let them make you redo work that's already been done!

I'm dealing with this EXACT same situation right now! Got the 4365DI form request letter yesterday even though my doctor submitted everything through their electronic portal two weeks ago AND I completed the ID.me verification. It's so frustrating to see that this is apparently a widespread issue with their system not recognizing electronic submissions properly. Reading through all these responses has been incredibly helpful - I had no idea about asking for "technical specialists" or checking the "provider portal submissions" specifically. I'm going to try calling first thing tomorrow morning and use these strategies. It's ridiculous that we have to become EDD system experts just to get our legitimate benefits processed, but at least now I know I'm not going crazy and this isn't my fault. Thanks everyone for sharing your experiences and actual solutions! 🙏

I'm going through the exact same situation right now and this thread has been incredibly helpful! I mailed my disability application 5 weeks ago and have been stuck in phone hell ever since. After reading all these responses, I feel like I finally have a roadmap of what to do next. A few things that really stood out to me: - The explanation that mailed applications need to be manually entered before showing up online makes SO much sense - The assembly member liaison option sounds like the most promising solution based on everyone's experiences - The Ask EDD messaging feature seems to be more reliable than the phone system I'm going to start with sending detailed messages through Ask EDD today, then contact my assembly member's office if I don't get a response within a few days. It's frustrating that we have to become advocates for ourselves just to get basic information, but at least now I know there are actual people who can help cut through the bureaucracy. Thank you to everyone who shared their experiences and solutions - knowing that others have successfully navigated this broken system gives me hope that I'll eventually get answers too. I'll update this thread when I make progress in case it helps others in the same boat!

I'm new to this community but unfortunately not new to EDD frustrations! I just wanted to say how incredibly valuable this thread has been - I've learned more about the disability claim process in the last 10 minutes than I did in weeks of trying to navigate their website and phone system. I'm currently at week 2 of waiting after mailing my application, and reading everyone's experiences has really helped set realistic expectations. The fact that so many people have eventually gotten through and received their benefits is encouraging, even though the process is clearly broken. A couple of questions for those who've successfully resolved their claims: 1. When you contacted your assembly member's office, did you need to provide specific documentation or just explain your situation? 2. For the Ask EDD messages, is there a particular format or information that seemed to get better responses? I'm going to start documenting everything from day one based on the advice here, and I'll definitely try the assembly member route if needed. Thanks to everyone for creating such a supportive resource for people dealing with this bureaucratic nightmare!

I've been having the exact same issue! The callback system worked perfectly for me last month, but this week it's been a total disaster. I answer within the first ring and just hear silence or a dial tone. Really frustrating when you're already dealing with disability claim stress. I noticed it seems to happen more during busy hours (10am-2pm), so I'm going to try Amelia's suggestion about calling early morning. Has anyone had luck getting through to report this as a technical issue to EDD directly?

I'm experiencing this too and it's incredibly frustrating! I've been trying to get through for my disability claim review for over a week now. The callback system used to be such a lifesaver, but lately it's been completely unreliable. I'll get the callback notification, answer immediately, and then just dead air or it hangs up on me. I'm wondering if this is related to increased call volume or if there's a genuine technical problem on their end. Has anyone tried using the online contact form as an alternative? I know it's slower, but at this point I'm willing to try anything. This whole situation is adding so much unnecessary stress to an already difficult process.

I'm going through this exact same frustrating situation right now! Got the supplemental certificate request yesterday even though my doctor already submitted updated medical info two weeks ago. I was so confused until I found this thread - the explanation about the DE 2525XX form being separate from regular medical updates is a total game changer! It's absolutely ridiculous that EDD treats these as completely different requirements when they're asking for basically the same medical information. Like, why can't they just use what was already submitted? The bureaucracy is mind-boggling! I'm definitely calling my doctor's office first thing tomorrow morning and specifically asking for the DE 2525XX form. Thanks to everyone who shared their step-by-step experiences - it really helps to know there's actually a path forward through this administrative nightmare. Sometimes you just need confirmation that this system really is as poorly designed as it seems and you're not losing your mind! Fingers crossed we can all get our claims resolved soon. This whole EDD process has been absolutely exhausting! 😤

I'm dealing with the exact same frustrating situation! Just got my supplemental certificate request this week even though my doctor already submitted comprehensive medical updates a month ago. This thread has been absolutely invaluable - I had no clue that the DE 2525XX form was completely separate from regular medical updates. It's honestly bewildering how EDD has created this maze where they need multiple different forms for what's essentially the same medical information! Reading everyone's step-by-step breakdowns has given me so much clarity on what I need to do next. I'm calling my doctor's office tomorrow morning and will specifically mention the DE 2525XX form number so there's no confusion about what EDD actually requires. It's such a relief to find this community and realize I'm not going crazy - this system really is as unnecessarily complex and poorly designed as it seems! Thanks to everyone who took the time to share their experiences and solutions. Hopefully we can all get through this bureaucratic nightmare and get our claims properly resolved soon! 🙏

I've been on SDI for almost a year now and this thread perfectly captures the deposit timing experience! I'm with PNC Bank and my payments hit at exactly 1:23am every single time - it's become so predictable that my family jokes about it. What really helped me in the beginning was keeping a simple spreadsheet tracking: date EDD shows "paid", actual deposit date/time, and any delays. After about 4-5 payments, the pattern became crystal clear. One thing I haven't seen mentioned yet - if you're ever switching banks while on disability, make sure to update your direct deposit info at least 2 weeks before your next payment cycle. I learned this the hard way when I switched from PNC to a credit union mid-claim and my payment got sent to my old closed account. It took almost 10 days to get sorted out with EDD! Also, for those mentioning anxiety around payment timing - I totally get it. The financial stress when you're already dealing with health issues is real. But once you establish that reliable pattern with your bank, it becomes much less stressful. The consistency is actually pretty amazing once you get past those first few uncertain payments.

I'm brand new to this whole disability system and honestly feeling pretty overwhelmed by all the uncertainty around payment timing. Reading through everyone's experiences has been SO helpful though! I'm waiting on my very first SDI payment to process and I'm with TD Bank. Based on what everyone's shared, it sounds like I should expect overnight processing rather than same-day deposits, and the first payment might take longer than usual to establish the pattern. I love all the practical tips people have shared - setting up mobile alerts, keeping a payment log, calling the bank to ask about their specific ACH schedule for government benefits. I'm definitely going to try calling TD Bank tomorrow to ask about their processing timeline. The anxiety around waiting for these payments is real when you're already dealing with health issues and can't work. It's really reassuring to hear from people who've been through this that the timing becomes very predictable after the first few payments. Thanks everyone for sharing your experiences - this thread should be bookmarked by anyone starting their first disability claim!