CalWorks

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CalWORKs redetermination stuck in limbo for 6 weeks - supervisor approval delay?

I'm at my wits' end with this redetermination nightmare! Submitted my complete CalWORKs renewal packet on January 15th (2025), and here we are in MARCH and it's still not processed. Nothing has changed with my household or income from last time. Every time I call the CalWORKs office, I get the same response: "We've sent an email to the supervisor for approval." Been hearing that line for three weeks straight! Went in person to my local DPSS office last Thursday, and the worker there said they couldn't do anything because "an email was already sent to the supervisor" and I just have to wait. Meanwhile, my cash aid hasn't come through and I'm panicking about rent. Is there some kind of backlog with redeterminations right now? Does anyone know how long supervisor approval usually takes or why they'd be dragging this out for almost 6 weeks? I'm worried my benefits will be discontinued even though I turned everything in on time.

Update: I called using the advice from others here and FINALLY got through to someone helpful. Turns out they were missing a school attendance verification for my teenager even though I included it in my original packet! They just overlooked it. The worker was able to note it in my file and said the supervisor should approve it within 48 hours. She also said they'll backdate my benefits to when they should have started. Sometimes it really is just about getting to the right person who will actually look at your file instead of giving you the standard response.

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That's great news! Congrats on getting it resolved. I'm going to try again tomorrow morning. Did you ask for a specific department when you called or just keep trying the main line until you got someone helpful?

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Wow, this is so frustrating but unfortunately not surprising. I'm dealing with a similar situation right now - submitted my redetermination in early February and still waiting on "supervisor approval" too. The lack of communication is the worst part. One thing that helped me was documenting every single phone call I made (date, time, who I spoke to, what they said). When I finally got through to someone who could help, having that record made them take my case more seriously. Also, if you haven't already, try calling first thing in the morning right when they open (8 AM). I've had better luck getting through to actual caseworkers instead of just the screening line. The afternoon calls always seem to go nowhere. Keep pushing - you shouldn't have to stress about rent because they can't do their job properly. Hoping you get some movement on your case soon!

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Maximum CalWORKs cash aid amount in San Bernardino County for single mom with newborn?

Can anyone tell me what the highest CalWORKs payment I can get in San Bernardino County would be? It's just going to be me and my baby (due next month). I'm trying to figure out if I can afford my apartment or if I need to move in with my sister. The EBT office lady wasn't clear and just said to apply online. I want to know approximately what I'd get before I start the whole application process. Thanks!

After your baby is born, don't forget to apply for the special needs food package through WIC! It's completely separate from CalWORKs but most people qualify for both. WIC gave me special breastfeeding support and extra food when my baby was born. Also, the CalWORKs diaper money ($53/month) comes on your EBT card but it's specifically for diapers - a small help but every bit counts with a newborn!

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And good luck actually FINDING a caseworker to add your baby to the case after birth!!! I had to call over 20 TIMES after my daughter was born to get someone to answer and update my case. The system is BROKEN!!! And they wonder why people get frustrated and give up. 🤬

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@Jessica Suarez I feel your frustration! When I had my baby last year, I had the same issue getting through to update my case. What finally worked for me was going to the office in person with my baby s'birth certificate. I know it s'a pain with a newborn, but they couldn t'ignore me when I was standing right there. You can also try calling first thing in the morning right when they open - I had better luck getting through around 8:05 AM. The system definitely needs improvement but don t'give up! Your baby deserves those benefits.

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CalWORKs Cash Aid showing deposited but $0 balance - when will money actually be available?

I'm so confused about my Cash Aid payment! I just got approved on March 16th for CalWORKs and CalFresh. My EBT card already has the food stamps loaded (used some yesterday), and when I check BenefitsCal it shows my Cash Aid was deposited on the 18th. But when I check my actual EBT balance, it shows $0 for Cash Aid! Has anyone else experienced this? Is there some kind of waiting period between when they say it's 'deposited' and when it actually shows up on the card? It's been 3 days now and I really need that money for rent due next week. My worker didn't mention anything about a delay when I got approved.

As a newcomer to this community, I can't express how helpful this entire thread has been! I'm currently dealing with the exact same situation - got approved for CalWORKs last week and BenefitsCal shows my Cash Aid as "deposited" since Monday, but my EBT card still shows $0. I was starting to panic thinking something went wrong with my application, but reading everyone's experiences here has been such a huge relief. It's incredibly frustrating that caseworkers don't explain this 3-4 business day processing delay upfront - the word "deposited" is so misleading when the money isn't actually available yet! The stress of staring at that zero balance when you desperately need the funds for rent and groceries is something they really should warn people about. Thank you all for sharing your real experiences and creating such a supportive space. I'm definitely bookmarking that Claimyr tip too in case I need to reach my caseworker quickly. This community seems like such a valuable resource for understanding how the system actually works versus what we're told officially. Fingers crossed my payment shows up by Thursday!

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Welcome to the community @Andre Laurent! I'm also new here and can completely relate to your experience - that panic when you see "deposited" but still have a $0 balance is so real! I went through the same thing just recently and this thread has been a lifesaver for understanding that this delay is unfortunately normal. It's honestly unacceptable how they use "deposited" when it's clearly just queued for processing - that terminology should definitely be changed to something more accurate like "pending" or "processing." The anxiety of waiting when you need that money for essential expenses like rent is something they really should warn people about during the approval process. Hopefully your payment comes through by Thursday as expected! This community has been such an amazing resource for getting real answers about how the system actually works versus the official information that often doesn't match reality.

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As a newcomer to this community, I'm so grateful I found this thread! I'm currently experiencing the exact same issue - got approved for CalWORKs two weeks ago, and while my CalFresh loaded immediately, the Cash Aid shows "deposited" in BenefitsCal but my EBT card balance is still $0. I was starting to worry that my case had been reversed or something went wrong, but reading everyone's experiences here has been such a relief. It's really frustrating that they don't explain this processing delay upfront - using the word "deposited" when the money isn't actually available yet is so misleading! The stress of watching that zero balance when you're counting on the funds for basic necessities is something no one should have to go through without fair warning. Thank you all for sharing your real experiences and supporting each other. This community provides the honest answers about how the system actually works that we don't get from official sources. I'm definitely saving that Claimyr tip for future reference too. Hopefully my payment shows up within the next few days!

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Welcome to the community @Finley Garrett! I'm also a newcomer here and can totally relate to your experience - that worry about your case being reversed is so scary when you're already in a vulnerable position! Two weeks is definitely concerning, especially when others have mentioned the typical 3-4 business day window. It's really telling how many of us newcomers are all dealing with the exact same issue - shows just how broken the communication is between what caseworkers tell us and how the system actually works. The fact that CalFresh loaded immediately but Cash Aid is stuck in processing limbo makes it even more confusing. At this point, you might want to consider using that Claimyr service @Amaya Watson mentioned to get through to your caseworker and make sure there isn t'a specific hold on your case. Keep us posted when it finally comes through - your experience helps all of us understand the range of processing times we might face!

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Looking for CalWORKs/EBT mobile app - does California have an official one?

Been trying to check my Cash Aid balance and upcoming payments without calling the customer service line every time. Do we have an official app for CalWORKs in California? I've seen some other states have EBT apps where you can check your balance, see deposit dates, and even report changes. My friend in Arizona showed me their app and it's super convenient. Does California have something similar or am I stuck with calling that automated number and waiting forever? I'm tired of getting disconnected while on hold just to check basic info about my benefits.

Just wanted to update that I got the BenefitsCal app and it's working pretty good for checking my balance and upcoming payment dates. It did crash once when I tried to upload a document but it worked the second time. Way better than calling that automated line! Thanks everyone for the help.

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Glad it's working for you! One tip: if you turn on notifications in the app, it will actually alert you when your SAR7 is due, when you have a new notice, or when there's an action needed on your case. Saves a lot of stress about missing important deadlines.

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For anyone having issues with the BenefitsCal app crashing, try clearing the app cache or reinstalling it. I had the same problem where it would freeze when uploading documents, but after reinstalling it's been much more stable. Also make sure you have a good internet connection when submitting stuff - I noticed it fails more often on weak WiFi or cellular signals. The app isn't perfect but it's definitely better than waiting on hold for 2+ hours just to check basic info. I use it mainly for checking balances and payment dates, then use the full website on my computer for anything more complicated like submitting lengthy documents.

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Will my mom claiming my daughter on taxes affect my CalWORKs Cash Aid?

So I've been getting CalWORKs for me and my 4-year-old daughter since my layoff last year. My mom watches her while I do my Welfare to Work hours (I'm in their job training program). My mom brought up that she wants to claim my daughter as a dependent on her taxes this year because she says she provides more than half her support with all the babysitting, buying clothes, etc. I'm worried this will mess up my Cash Aid or get me in trouble for fraud. Can someone have my child on their taxes if I'm receiving CalWORKs for that same child? Will the county find out and cut my benefits? I'm barely making rent as it is.

To summarize what everyone's saying: While there's no automatic system that will immediately cut your benefits if your mother claims your child on taxes, it creates a contradiction that could cause problems. For CalWORKs, you're saying you have primary responsibility for your daughter. For IRS purposes, your mother would be claiming she provides more than half of your daughter's support. If you want to avoid potential complications with your benefits, the safest approach is to make sure your tax filing is consistent with what you report to CalWORKs. This means you should be the one claiming your daughter as a dependent.

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Omar Zaki

Author

Thank you all for the advice! I'm going to talk to my mom and explain that while I appreciate everything she does for us, having her claim my daughter could put my benefits at risk. I can't afford to lose my Cash Aid or have it delayed during an investigation. Better to keep everything consistent between CalWORKs and taxes.

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Smart decision! I went through something similar and learned that consistency across all government systems is crucial. Your mom probably means well, but the potential risk to your stability just isn't worth it. One thing to consider - if your mom is providing significant support through childcare and purchasing items for your daughter, make sure you're accurately reporting any cash assistance she gives you on your SAR7 forms. The county needs to know about all sources of support, but as long as your daughter lives with you primarily and you're her main caretaker, you should be fine claiming her on taxes yourself. Also, once you complete your WTW program and get stable employment, you might be able to revisit the tax situation with your mom if circumstances change. But for now, protecting your Cash Aid is the priority.

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