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Ask the community...

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I just went through something very similar last month and want to share what worked for me. When my benefits showed "active" but didn't deposit, it turned out there was a hidden system flag that even the regular customer service reps couldn't see. Here's what I learned: ask specifically for a "case review specialist" when you call Tuesday - they have access to different system screens that show processing holds. Also, if your verification has been pending for 3+ weeks, that's actually beyond their normal processing timeframe and you can request expedited processing due to the delay. One thing that really helped me was calling first thing Tuesday morning (right at 8am) and explaining that I had documented proof my case was active while benefits were improperly withheld. I used the exact phrase "improper benefit delay" and it seemed to trigger them to take it more seriously. Also check if your county has a CalWORKs ombudsman - mine was able to get my payment released same-day when regular channels failed. The number should be on your county's website under "appeals" or "complaints." You're handling this crisis really well by documenting everything and getting help from neighbors/food banks. This is definitely a county processing problem, not anything you did wrong. Sending you strength to get through this weekend!

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Thank you so much Keisha! This is incredibly helpful - I had no idea about "case review specialists" or that there are different system screens regular reps can't access. I'm writing down "improper benefit delay" to use when I call Tuesday morning at 8am sharp. The fact that 3+ weeks is beyond normal processing time gives me concrete grounds to push for expedited processing. I'm also going to look up our county's CalWORKs ombudsman right now - that could be a game-changer if the regular channels don't work. It's so reassuring to hear from someone who went through the exact same situation and got it resolved. I feel much more prepared now with all these specific strategies and phrases to use. Really appreciate you taking the time to share what worked for you!

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I'm really sorry you're going through this stress right now. Having your benefits show as active but not deposit is incredibly frustrating, especially over a holiday weekend when you can't reach anyone for help. Based on what you've shared, the "Pending Review" status on your verification documents is most likely what's causing the payment hold. This shouldn't happen - benefits are supposed to continue while verification is being reviewed, as long as you submitted the documents before the deadline (which you did). For this weekend, you're doing all the right things - getting help from neighbors, finding food banks, and documenting everything. When you call Tuesday, I'd suggest asking specifically for a supervisor and explaining that you have an "immediate need" situation where benefits were improperly withheld while verification was pending review. Also try calling right when they open (usually 8am) for the best chance of getting through quickly. Make sure to mention that you submitted verification timely and ask why there's a hold on benefits during the review period - that's not supposed to happen according to CalWORKs policy. Hang in there - this sounds like a county processing issue that should be resolvable once you can reach someone with the authority to release the hold. The system definitely has problems, but there are people who will help once you get to the right person.

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Thank you StarSurfer - your advice about calling right at 8am and asking for a supervisor is really smart. I'm setting my alarm for 7:45am Tuesday to make sure I'm ready to call the second they open. Having everyone confirm that benefits shouldn't be withheld during verification review gives me confidence that I'm not crazy - this really is a system error on their end. I'm writing down all the key phrases people have shared like "immediate need" and "improper benefit delay" so I can advocate for myself effectively. The support from this community has been incredible during such a stressful situation. At least now I know exactly what to say and who to ask for when I call Tuesday morning!

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As someone who's been navigating CalWORKs for about a year now, I wanted to add that the deposit schedule can sometimes get thrown off during the first few months while your case is being fully processed, which sounds like what might have happened to you. The last digit rule that Giovanni mentioned is absolutely correct - I've seen it work consistently once everything stabilizes. One thing that really helped me was calling the EBT customer service line early in the morning (around 8 AM) when wait times are shorter. They can tell you your specific deposit history and upcoming payment dates. Also, if you're still having issues after a few more months, don't hesitate to ask your worker to review your case - sometimes there are processing delays or special circumstances that affect the schedule. Hang in there - it gets much easier once you know your pattern! And definitely try that ConnectEBT app when you get a chance.

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This is really reassuring to hear from someone who's been through the whole process! I'm definitely going to try calling EBT customer service early in the morning like you suggested - I've been calling during lunch breaks and the wait times have been terrible. It sounds like the first few months really are just a settling-in period while everything gets sorted out. I feel much better knowing that the schedule should become more predictable soon. Thanks for the encouragement and the practical tips!

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AstroAce

I just wanted to jump in as someone who's been on CalWORKs for about 8 months now - this thread is SO helpful! When I first started, I was getting payments on random dates and it was driving me crazy trying to budget. What finally helped me was creating a simple spreadsheet where I tracked every deposit date and amount for the first few months. Once I had that data, the pattern became super clear and matched exactly what Giovanni explained about the case number digits. One tip I haven't seen mentioned yet - if you use a credit union or smaller bank, sometimes EBT deposits show up a day earlier than the official date because they process them overnight. My credit union always shows my CalWORKs deposit on the evening before the official date, which is actually really helpful for planning. Also, for anyone struggling with the apps or websites, I found that clearing your browser cache/cookies or reinstalling the app often fixes login issues. The government systems can be glitchy but they do work once you get them set up properly!

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That's such a smart idea about tracking deposits in a spreadsheet! I'm definitely going to start doing that. And wow, I had no idea that some banks might show the deposits early - that's actually really good to know. I use a small local credit union so I'll have to pay attention to see if mine does that too. Thanks for the tip about clearing the cache - I've been having so many issues with the ConnectEBT app and government websites in general. It's really encouraging to hear from someone who's been through those first confusing months and came out the other side with a clear understanding of how it all works!

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I just checked the CalWORKs website and found this bulletin about the benefit theft issue: https://benefitscal.com/security-tips It says they're seeing a huge spike in theft right after benefits are issued. I'm going to set an alarm to withdraw mine at 12:01am when it hits my account. Thanks everyone for the advice! I really can't afford to lose this money with rent being due.

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Good plan! Just be careful using ATMs in the middle of the night - sometimes thieves target people at ATMs during those hours. If you can, use an ATM inside a store that's open 24 hours, or wait until early morning at a bank branch. Also, don't forget that some banks will waive fees if you transfer the money directly to your account instead of withdrawing cash.

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This is such an important warning - thank you for sharing! I've been on CalWORKs for about 6 months now and had no idea this was such a big problem. My benefits load tomorrow and I was just planning to use my card throughout the week like normal. After reading all these stories I'm definitely going to withdraw everything first thing in the morning. Quick question - when you transfer to your bank account through the EBT app, is there a fee for that? I don't have a car so getting to ATMs can be challenging with my toddler, but if I can transfer it safely from home that would be amazing. Also, does anyone know if credit unions work the same way as regular banks for the transfers? Really appreciate everyone sharing their experiences here - it's scary how common this is becoming but at least we can look out for each other!

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I'm dealing with this exact same situation! Just got approved for CalWORKs two months ago and the deposit timing has been my biggest source of stress. My first month I literally stayed awake until 3 AM checking my balance every 10 minutes because I had no idea when to expect it. What I've learned from my short experience is that the timing has been pretty consistent for me personally - both months it hit around 2:30 AM on my deposit date. But like everyone's saying here, it's definitely NOT midnight despite what some people claim online. The text alert suggestion through the EBT app is genius - I'm definitely setting that up tonight! And I had no clue about that EBT customer service number that can give you your deposit history. That seems way more reliable than calling the county office where you're on hold forever. Thanks to everyone sharing their real experiences in this thread. It's honestly such a relief to know other people go through this same stress and have found ways to manage it. The emergency fund idea is something I'm going to try to work toward too, even if it's just a few dollars at a time. One question - has anyone noticed if the timing changes when there are holidays around your deposit date? My next deposit falls right after New Year's and I'm wondering if I should expect any delays.

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Great question about holidays! Yes, holidays can definitely affect the timing. If your deposit date falls on or right after a federal holiday like New Year's Day, your benefits typically get processed on the last business day before the holiday. So if your deposit date is January 2nd and that's a federal holiday, you'd likely get your benefits on December 31st instead - which could actually work in your favor! I learned this the hard way during Thanksgiving when my deposit was supposed to hit on the Friday after but came through on Wednesday instead. It was actually a nice surprise for once lol. For New Year's specifically, since January 1st is always a federal holiday, if your deposit date falls on the 1st or 2nd, you should expect it to come through on December 31st. I'd definitely call that EBT customer service number closer to your deposit date just to confirm though. The text alerts through the app have been a total game changer for me too - no more staying up all night checking! And you're so right about the emergency fund thing, even saving $5 here and there makes such a difference in reducing that monthly stress.

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This thread has been so incredibly helpful! I'm about 6 months into receiving CalWORKs and I've been dealing with this exact midnight confusion. I actually found some old posts on Reddit claiming that California switched to midnight deposits in 2024, which got my hopes up, but clearly that was just more misinformation floating around. What's been working for me is using the EBT Edge app to check my transaction history - you can see the exact timestamp of when your deposits hit in previous months. Mine has been consistently hitting around 4:15 AM, so now I just plan for that instead of the midnight wishful thinking. One thing I wanted to add that I haven't seen mentioned yet - if you bank with certain credit unions or community banks, some of them will give you early access to direct deposits (including EBT deposits) up to 2 days early. It's not available everywhere and you have to specifically ask about it, but it might be worth checking with your bank if timing is really stressing you out. Also, for anyone new to this - don't feel bad about the learning curve! The whole CalWORKs system has so many unwritten rules and timing quirks that you only figure out through experience. This community has been a lifesaver for getting real answers instead of just the official generic responses.

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I'm going through something similar right now - lost my retail job 2 weeks ago and just submitted my CalWORKs application yesterday. From what I learned researching this, you definitely don't need a formal termination letter. I brought my last paystub and filled out the unemployment declaration form they gave me. One thing that really helped me was calling 211 - they connected me with a local nonprofit that helps people navigate the application process for free. They even helped me gather all my documents before applying. Might be worth trying if you're feeling overwhelmed with all the paperwork. Also, since you mentioned having only $42 left, definitely ask about emergency aid when you call. Some counties have programs that can help with immediate needs while your regular CalWORKs application is being processed. Don't suffer in silence - there are people who want to help you through this!

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Thank you so much for mentioning 211! I had no idea that service existed. I'm definitely going to call them today - having someone help me navigate all this paperwork sounds like exactly what I need right now. And I'll definitely ask about emergency aid when I finally get through to someone at the county office. It's reassuring to hear from someone going through the same thing. Hope your application goes smoothly!

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I work as a CalWORKs eligibility technician and wanted to clarify a few things for you. You absolutely do NOT need a formal termination letter - your last pay stub plus a signed statement declaring unemployment is sufficient verification. If your former employer is uncooperative about providing documentation, we have other ways to verify job separation. A few important things to expedite your case: 1. Apply for expedited processing immediately - with only $42 and rent due in 3 weeks, you likely qualify for emergency CalWORKs 2. Bring ALL required documents to your interview: ID, Social Security cards for you and your child, birth certificate for your child, rent receipts/lease, bank statements, and that last pay stub 3. Don't wait for your interview to be scheduled - call first thing Monday morning at 8am when phone lines open Since you have a 4-year-old, your maximum aid will be higher, and yes, you'll need to cooperate with child support services. The whole process can take up to 30 days, but emergency aid can be issued within 3 business days if you qualify. Hang in there - you're doing the right thing by applying now rather than waiting until you're completely out of money.

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This is incredibly helpful information from someone who actually works in the system! Thank you for taking the time to explain the expedited process. I'm definitely calling first thing Monday at 8am - fingers crossed I can get through. Just to confirm, when you say "emergency CalWORKs" can be issued in 3 business days, does that mean actual cash benefits or just approval? And do I need to specifically use the words "expedited processing" when I call, or will they know to offer it based on my situation? Really appreciate the insider knowledge!

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