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I went to get some money out from my CalWORKs Cash Aid this morning at the Bank of America ATM like I always do, but my card got declined. I tried 3 different ATMs and even tried to buy something at the store with it, but nothing worked. The balance shows my money is there when I check online, but I can't access any of it! Did the county freeze my card or something? I'm freaking out because my rent is due in 2 days and I need this money. I haven't missed any SAR7 reports or appointments that I know of. Has this happened to anyone else? Do I need to go to the county office in person or is there a way to fix this over the phone?
Hey everyone, I'm a part-time worker at a retail store (about 25 hours/week) and struggling to make ends meet. I'm planning to apply for CalWORKs Cash Aid for me and my 2-year-old son. My question is - can I add my son's father to the application? We're not married but he's living with us right now. He doesn't have any income at all after losing his construction job 3 months ago and hasn't been able to find anything stable. Would adding him to our case help us get more benefits or mess things up? Does anyone know if they count him as part of our "assistance unit" even though he has zero income? Thanks for any advice!
Hey Lourdes! Just wanted to add that you should also ask about mental health resources when you apply. Since you mentioned your boyfriend has been really depressed since losing his job, CalWORKs often has connections to counseling services and mental health support that could help him. Sometimes depression can even qualify as a temporary exemption from some WTW requirements if it's severe enough and documented by a doctor. Also, when you do your interview, be honest about his mental health struggles - the worker might be able to connect you with additional resources or be more flexible with his activity requirements while he gets back on his feet. Good luck with everything!
Hi Lourdes! I'm a CalWORKs eligibility worker and wanted to give you some official guidance on your situation. Yes, your child's father MUST be included in your assistance unit since he's living in the home and is the parent of your child - this is federal law, not optional. Here's what you need to know: - Your combined household will have a 35-hour WTW requirement (since your child is over 1) - With your 25 hours of work, he only needs 10 hours of approved activities - Both of you will use your 48-month lifetime clock while receiving aid - His zero income may actually increase your grant amount During your interview, bring his ID, Social Security card, and termination letter from his construction job. Ask specifically about: - Mental health exemptions (if documented by a doctor) - Construction-related training programs that count as WTW - Supportive services for transportation/work expenses - Young child exemptions for households with children under 3 The Earned Income Disregard will help you keep more benefits while working - definitely ask about this. And don't worry about the child support cooperation requirement when both parents live together - it's mostly just paperwork. Start your application online at BenefitsCal.org and list him as "unemployed parent living in home." The extra monthly assistance (typically $150-200) can really help while you're both getting back on your feet. Good luck!
Thank you so much Ava for the official guidance! It's really helpful to hear from an actual eligibility worker. I feel much more confident knowing that I have all the right information now. I'm going to start gathering those documents this week - his ID, Social Security card, and that termination letter from his construction job. I'm also making a list of all the specific things to ask about during our interview: mental health exemptions, construction training programs, supportive services, Young Child Exemption, and the Earned Income Disregard. The fact that the extra $150-200 per month is pretty typical is such a relief to hear - that would honestly make such a huge difference for our family right now. I'm going to start our application on BenefitsCal.org this weekend and make sure to list him as "unemployed parent living in home" like you said. Thank you for taking the time to give such detailed and official information - it means so much to have clarity on all of this! 🙏
I've been trying to get my Cash Aid money from different ATMs the last couple days but my EBT card keeps getting rejected. Tried 3 different bank ATMs (Wells Fargo, Chase, and Bank of America) and none of them will take my card for cash withdrawal. My balance shows the money is there when I check online, but can't get cash out. Is there something wrong with my EBT? Do I need to use specific ATMs for Cash Aid? I need this money for rent due next week and I'm freaking out a little.
Great thread! This is exactly why I always recommend keeping a folder (physical or digital) with copies of all your important documents - rent receipts, utility bills, pay stubs, bank statements, etc. That way when the county asks for verification, you can submit it same day instead of scrambling to get copies from your landlord or employer. Also, pro tip: if you're having trouble with your EBT card working at ATMs, you can also try calling the EBT customer service number and asking them to do a "test transaction" - sometimes there are temporary system issues on their end that they can clear up over the phone. Glad everything worked out for you @Aisha Mohammed!
This is such great advice about keeping all documents organized! I just started receiving CalWORKs and honestly had no idea how strict they are about verification. Reading through this whole thread has been a huge eye-opener. I'm definitely going to set up that document folder system and turn on the text alerts. Also really glad to know about Claimyr - I've been trying to reach my caseworker for weeks with no luck. Thanks everyone for sharing your experiences, this community is so helpful for us newbies!
This whole thread is so educational! I'm fairly new to CalWORKs (just got approved 3 months ago) and honestly had no idea about so many of these things. The text alerts, keeping organized document folders, the sworn statement option - wish someone had told me all this when I first applied! I've been living in constant anxiety about doing something wrong and losing my benefits. Reading everyone's experiences here makes me feel way more prepared. Already logged into BenefitsCal to set up those text notifications and bookmarked that Claimyr website. Thanks to everyone for sharing your knowledge - this community is seriously a lifesaver for those of us still figuring everything out!
Welcome to CalWORKs! Your anxiety is totally understandable - the system can be overwhelming at first. One more tip that helped me a lot: download the California EBT app on your phone so you can check your balance and transaction history anytime. It's really helpful for keeping track of everything and you'll get push notifications about your deposits too. Also, don't be afraid to ask your caseworker questions - even if they seem basic. It's better to ask and know for sure than to guess and potentially mess something up. You've got this!
I'm so confused right now. I got a Visa card in the mail that I thought was my CalWORKs benefits, but the letter says it's some kind of Golden State Stimulus payment? Has anyone else gotten their stimulus this way instead of direct deposit? I've been trying to activate it for 2 days but when I call the number on the back of the card, the automated system doesn't give me any option to activate it. It just asks about balance and transactions. I really need this money for my kids' school supplies but I can't even use the card! Did I miss something in the instructions? Anyone know how to actually activate these stimulus payment cards or if they're different from our regular EBT cards?
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I'm new to CalWORKs and just got one of these Golden State Stimulus cards too! I was so confused because I expected everything to come through my regular EBT card. Thank you everyone for explaining the difference - I had no idea these were two completely separate systems. The activation info about using the number from the letter (not the card) is super helpful. One question though - if we don't have to report this as income, do we still need to keep any paperwork about it for our records? I want to make sure I'm doing everything right with my case worker.
I was supposed to get my CalWORKs payment 3 days ago and my EBT account is still showing zero balance! This is the 3rd time this year my money's been delayed and I have rent due in 2 days. Called the customer service line twice yesterday but got disconnected after waiting 40+ minutes each time. Has anyone else not gotten their Cash Aid this month? I checked BenefitsCal and my case shows 'active' so I don't understand what's happening. Really stressing out because my landlord doesn't care about county delays when rent is due.
I'm dealing with the same issue right now - my payment is 5 days late and I'm getting really worried. I called the main number yesterday and actually got through to someone after about an hour wait (kept hitting redial when it disconnected). The worker told me there's been a statewide system glitch affecting payments processed between March 19-22, which explains why so many of us are having problems this month. She said they're working on it but couldn't give me an exact timeline. Really frustrating when you're counting on that money for basic necessities. At least knowing it's a widespread issue makes me feel less like it's something wrong with my specific case. Hang in there everyone - sounds like we're all in this together!
I'm going through the exact same thing right now - my payment was supposed to come 4 days ago and nothing! I've been calling nonstop but keep getting the busy signal or getting disconnected after waiting forever. It's so stressful because I need to pay utilities and buy groceries for my kids. Reading through all these comments makes me feel less alone though - sounds like this system glitch is affecting a lot of us. I'm going to try that Claimyr service someone mentioned and also see if I can get to my local office in person tomorrow. Really hoping this gets resolved soon because I can't keep waiting much longer. Thank you everyone for sharing your experiences and tips!
Yara Assad
I know this probably isn't what you want to hear right now, but even if the EBT customer service can unfreeze your card, I'd strongly recommend requesting an Emergency Draw from your county office if your rent is due in 2 days. If there's any kind of delay in resolving this, you don't want to risk being late on rent. You can request an emergency payment sometimes even if it's a card issue. Bring ID and your rental agreement to the office. Also, check your mail VERY carefully - they're required to send written notice before stopping benefits, but sometimes these notices look very generic and people throw them away thinking they're just regular correspondence. Look for anything from the county in the last 30 days.
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Zainab Mahmoud
UPDATE: I called the EBT customer service number and they said my card was frozen because of "suspicious activity" - probably because I tried multiple ATMs. They unfroze it and I was able to withdraw my money! Thank you everyone for your help. Definitely learned my lesson about not trying too many ATMs in a row. What a relief!
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Raj Gupta
Great news! For future reference, if this ever happens again, you can also use the BenefitsCal mobile app to check your balance and freeze/unfreeze your card yourself in some situations. It's faster than calling sometimes.
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Theodore Nelson
So happy this got resolved quickly! This is such a common issue and it's great that you shared the solution. For anyone else reading this thread - the EBT customer service line really is the first place to call for card problems. They can usually fix security freezes right away. Thanks for updating us with what worked!
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