Relatively new to the processes here. Had EBT a few years ago, lived in a different county, lasted 6 months then discontinued, reapplied again a lil over 6 months ago and am late turning in the SAR7. Called the county, told me to im within the 30 day late period and to submit the SAR7 and call them back. Logged into benefitsCal, uploaded the SAR7 but then noticed the case# on the SAR7 was different than the one displayed on my benefitscal homepage. Turns out, that case number belongs to the benefits from a few years ago and there's no listing of my current case on my online profile. I tried logging out and creating a new profile but as expected didn't work likely due to the information and email belonging to an existing profile. Is there a way to sync/add my current case# to my existing profile? Do I need to delete the existing profile and create a new one with my new case#? With discontinued benefits can I create a new profile to begin with?

It sounds like you're dealing with a confusing situation with your BenefitsCal account and case numbers. This happens more often than you might think! Since your current case isn't showing up in your online profile, you have a few options. First, you don't need to delete your existing profile - that might actually complicate things further. Instead, try calling your county office again and specifically ask them to link your current case to your BenefitsCal account. They should be able to help with this syncing issue. Another approach is to visit your local county office in person with your current case number and ask them to update your online profile. Sometimes these technical issues are easier to resolve face-to-face. In the meantime, make sure you keep a copy of your submitted SAR7 form and get confirmation that they received it. Since you're within the 30-day late period, you're still okay timing-wise, but having documentation of your submission is important. Don't worry too much about the old case number showing up - the system often retains previous information. The key is making sure your current case gets properly linked to your account so you can manage your benefits efficiently going forward.