CalFresh benefits not showing up in BenefitsCal account after EBT card reload date

same here!! mine disapeared 2 days ago and im supposed to get mine on the 12th. tried calling but was on hold 4ever

This happens every few months when they do system updates. I've been on CalFresh for 5 years and the BenefitsCal portal (and the old C4Yourself before that) regularly has glitches where cases temporarily disappear. As long as you're current on your reporting and haven't received a discontinuance notice in the mail, your benefits will probably still load on schedule. The online system and the actual benefit issuance system are separate. Try not to panic - mine disappeared for a whole week last quarter and then everything came back online AND my benefits loaded normally on the 11th.

It could be several things: 1. System maintenance as mentioned 2. Your quarterly report or annual recertification might be due 3. The county might need verification documents 4. There could be an income discrepancy that triggered a review I'd recommend calling your county office directly to check what's happening with your case. If you recently submitted your SAR7 and have the confirmation number, have that ready. Also check your mail carefully - sometimes notices about required actions get mixed with other mail and overlooked.

Been dealing with the same issue since yesterday! The BenefitsCal website has been super glitchy lately. Last month it showed my benefits as "pending" for 5 days after they were already loaded onto my card. The online system and the actual EBT system don't always sync properly. If you need to speak with someone at your county office but can't get through, I recently discovered this service called Claimyr that helped me reach an actual person. Their website is claimyr.com and they have a video showing how it works: https://youtu.be/eZ19FHRETv8?si=_CXnXqNXbLl26WB8 Basically they wait on hold for you and call you when they reach a real person. Saved me from waiting on hold for hours when I had an issue with my verification documents last month. Might be worth checking out if you need answers quickly.

I work for a community organization that helps people with CalFresh applications. This is actually a known issue right now in several counties. The BenefitsCal portal is undergoing updates to prepare for the new income reporting thresholds being implemented for June 2025. Your benefits should still load on schedule as the EBT card system runs separately from the online portal. However, if your benefits don't appear by the end of your scheduled issuance day, then you should contact your county office immediately. If multiple days pass and you don't receive your benefits, you can also request an expedited replacement if you're facing a food emergency. This requires speaking directly with a county eligibility worker who can issue emergency benefits in some cases.

UPDATE: my benefits just loaded on my card even tho my case still not showing online!! check ur EBT card balance

this happened to me last yr too! the website is trash but the EBT system usually works fine. one time my case disappeared for like 3 weeks but i still got my food stamps on time lol

This is such a relief to read! I'm a single parent and was having a panic attack thinking something went wrong with my case. My benefits are supposed to load on the 15th and my case disappeared from BenefitsCal 3 days ago. Reading everyone's experiences here makes me feel so much better - especially seeing that Sunny's benefits loaded even with the case not showing online. I'll stop obsessively checking the portal and just wait for my EBT card to reload. Thank you all for sharing your experiences, this community is so helpful when the system is being confusing!

I'm going through the exact same thing right now! My case disappeared from BenefitsCal yesterday and my benefits are supposed to reload on the 13th. I was getting really worried until I read through all these comments - it's so helpful to know this is a widespread issue with the online system and not necessarily a problem with our actual cases. I'm going to try calling the EBT customer service line to check my balance instead of relying on the website. Thanks everyone for sharing your experiences, especially @Sunny Wang for that update about benefits loading despite the case not showing online. This gives me hope that everything will work out normally!

I'm new to CalFresh and this is my first time experiencing this issue - my case also disappeared from BenefitsCal yesterday and I was absolutely terrified that I did something wrong! Reading through everyone's experiences here has been incredibly reassuring. It's amazing how a simple website glitch can cause so much panic when you're relying on these benefits. I'm supposed to get my benefits on the 16th and was planning to spend the weekend worrying, but now I feel much more confident that it's just a technical issue. Thank you all for creating such a supportive community where newcomers like me can learn from your experiences. I'll check my EBT balance through the phone system instead of stressing about the website!