Update: finally got through to EBT after using that Claimyr service! They confirmed it was fraud, canceled my card, and are sending me a new one that should arrive in 3-5 business days. They said my fraud claim could take up to 30 days to investigate, but the rep noted my account that I have children and need emergency assistance. Said I should also visit my county office on Monday to request emergency replacement benefits while the claim is pending. Will update how it goes!

I'm so sorry this happened to you! This is unfortunately becoming more common. A few additional tips that helped me when I went through EBT fraud: 1. Screenshot or print your transaction history showing the fraudulent purchases - you'll need this documentation 2. When you get your new card, consider changing your PIN to something completely different 3. Be extra careful about where you use your EBT card - avoid gas stations and smaller stores where skimmers are more common 4. Some grocery stores have started putting security sleeves over their card readers - look for those Also, while waiting for your benefits to be restored, check if your kids' school participates in weekend backpack programs. Many schools send home food packages on Fridays for families in need. The school counselor or main office would know about this. Hang in there - I know it's scary but the system does work eventually. My benefits were restored in about 3 weeks.

So glad you got it sorted out! For future reference, you can also check your EBT card balance and transaction history through the ebtEDGE mobile app - it's really helpful for keeping track of your benefits and making sure everything looks right. And don't feel embarrassed about the PIN lockout - it happens to everyone! The cashiers see it all the time and most are pretty understanding about it.

I'm so glad you were able to get this resolved! This is exactly why I love this community - everyone jumps in to help when someone is stressed about their benefits. Just wanted to add that if anyone else runs into this issue, you can also try using your EBT card at an ATM to check if it's truly locked or if it was just a store terminal issue. Sometimes the grocery store machines glitch out but your card works fine elsewhere. And don't worry about being embarrassed - I've seen this happen to so many people, including myself! The important thing is you got your PIN reset and can feed your kids this weekend. 💙

This is such a helpful thread! I'm dealing with the same issue for my daughter (last name starts with E) - should have gotten her Summer EBT card by June 15th but nothing yet. After reading everyone's experiences, I'm pretty sure it's the address issue. I moved last year and updated everything with the school and BenefitsCal, but apparently that's not enough for Summer EBT. Going to try calling my county CalFresh office first thing Monday morning, and if that doesn't work, I'll check out Claimyr. Thanks especially to @Ben Cooper for the update - really gives me hope that this can get resolved! It's frustrating that we have to jump through so many hoops just to get benefits our kids qualify for, but at least now I know what steps to take.

I'm going through the exact same thing right now! My son's last name starts with C and we should have gotten his Summer EBT card by May 31st according to the schedule. It's so frustrating - I've been calling that 877-328-9677 number for days but can never get through. Reading through all these comments, it sounds like the address issue is super common this year. I'm definitely going to try my county CalFresh office first like @Rosie Harper suggested, and if that doesn't work I'll check out Claimyr. Thanks everyone for sharing your experiences - it's reassuring to know I'm not the only one dealing with this mess! Really hoping they fix these system issues for next year because this is ridiculous.

UPDATE: I submitted my SAR7 through BenefitsCal last night and got a confirmation number! Thanks everyone for the advice - especially about the holiday closure on Monday. I called this morning just to confirm they received it (took forever to get through) and they said everything looks good for my August benefits. Such a relief!

So glad to hear you got it submitted successfully! This is a perfect example of why it's important to not wait until the last minute with these deadlines. For anyone else reading this thread - the key takeaway is that BenefitsCal.com is available 24/7 and gives you immediate confirmation, which is super helpful when you're cutting it close on deadlines. Also, always keep those confirmation numbers! I screenshot mine and email them to myself so I have a backup record. Thanks for updating us on how it turned out, Leslie!

Update on your situation: Riverside County is required by ACL 18-13 (All County Letter) to complete Inter-County Transfers within 7 calendar days of receiving the case from the sending county. If it's been longer than that, they're technically out of compliance. I recommend taking these steps immediately: 1. Submit a new application through BenefitsCal as mentioned above 2. Request expedited service due to low/no income and resources 3. Call AND visit in person if possible 4. If you get a worker on the phone, request to speak with a supervisor if they can't immediately locate and process your transfer 5. If there will be a gap in benefits, ask them to issue emergency CalFresh benefits to cover the gap period You shouldn't have to wait for your next issuance date to receive the benefits you're entitled to. The county is required to preserve continuity of benefits during transfers.

I'm dealing with something similar right now! Moved from LA County to Riverside 3 weeks ago and still haven't received my benefits. What's really frustrating is that when I call the main CalFresh line, they tell me different things every time - one person said the transfer was processed, another said there's no record of it. I ended up going to the Riverside office on Alessandro Blvd last week with all my paperwork and they finally found my case buried in their system. The worker said they've been having issues with their new computer system not properly flagging incoming transfers. She processed it manually and said I should see benefits within 3-5 business days. If calling isn't working, definitely go in person with your case number from San Bernardino and any transfer confirmation they gave you. Bring your kids if you have to - sometimes that helps them understand the urgency of the situation.