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UPDATE: I finally got through to a supervisor at my county office. Turns out the worker had entered my medical expenses in the wrong field in their system, so they weren't being counted in the calculation! The supervisor fixed it and recalculated my benefits on the spot. I now qualify for $281/month in CalFresh! She said I can withdraw my appeal since it's resolved. So relieved I don't have to go through with the hearing. Thanks everyone for your help and advice!
That's fantastic news! I'm so glad you were persistent and got it resolved. This is exactly why it's so important to understand your rights and the rules. Make sure you keep all your medical receipts organized going forward, as they'll likely ask for verification again at your next recertification. Congrats on getting the benefits you deserve!
Congratulations on getting it resolved! Your story is so helpful for others in similar situations. It's really telling that it was just a data entry error in their system - makes you wonder how many people get wrongly denied because of these kinds of mistakes. I'm dealing with a similar issue right now with my recertification and this gives me hope that persistence pays off. Did you have to provide any additional documentation to the supervisor, or were they able to see your medical expenses in the system once they looked in the right place?
Hi everyone! I'm new to this community and just wanted to say how helpful this thread has been. I'm currently dealing with a CalFresh application myself and reading about everyone's experiences is really eye-opening. @CosmicCadet, your situation sounds almost identical to what I'm going through - I'm also on SSDI and they initially said I made "too much" without considering my medical expenses. Did the supervisor ask you to bring in new paperwork or were they able to pull up what you had already submitted? I'm trying to figure out if I should gather more documentation before I call them. Thanks for sharing your success story - it gives me hope that there's light at the end of the tunnel!
This whole thread is so helpful! I'm new to CalFresh and had no idea about the address syncing issues between different systems. It's honestly shocking that this is such a common problem but they don't warn people about it upfront. Sadie, I'm really glad you were persistent and got it sorted out - that must have been so stressful going weeks without access to your benefits. The fact that you had to get transferred three times just to find someone who could actually help shows how broken the communication is within the system. Thanks for sharing your experience and the update - this is going to help so many people who face the same situation!
Yes, this thread has been incredibly eye-opening! I'm also pretty new to navigating CalFresh and had no clue about all these potential system issues. It's really concerning that something as basic as address syncing between databases is such a widespread problem. Three weeks without food benefits is absolutely unacceptable, especially for a family. I'm bookmarking this thread for future reference - so many good tips about verifying addresses across all systems, documenting everything, and knowing about same-day pickup options. Really hope Sadie's replacement card actually arrives Friday and she doesn't have to deal with any more delays!
This is such a perfect example of why the system needs major reform! I'm relatively new to this community but already seeing how these "glitches" disproportionately affect people who can least afford to go weeks without food benefits. The fact that Sadie had to become a detective just to figure out why her replacement card never arrived is absurd. It shouldn't take three transfers and multiple phone calls to discover that the address systems don't sync properly - that's a basic functionality issue that affects people's ability to eat! Really grateful for everyone sharing their experiences and workarounds here. This kind of peer support is invaluable when navigating such a broken system. Fingers crossed your rush delivery actually comes through Friday, Sadie!
they said it was probably a skimmer at the store but i never found out for sure. just be really careful anywhere you shop and cover the keypad when you type your pin. also check your balance after each purchase so you know right away if somethings wrong!
Welcome to CalFresh, Sofia! You've gotten some great advice here already. I just want to add a couple things from my experience: For EBT theft protection, I also recommend taking a photo of your receipt after each transaction and keeping track of your balance manually. The app is helpful but sometimes there's a delay in updating, so having your own records makes it easier to spot discrepancies quickly. Also, if you ever feel uncomfortable about a card reader looking suspicious (like if it seems loose or different from usual), trust your instincts and ask to pay cash or use a different terminal. Better safe than sorry! And definitely check out local food banks like Jamal suggested - many also have "client choice" programs where you can pick out personal care items and cleaning supplies alongside groceries. Some churches and community centers also do monthly distributions of household essentials. You're asking all the right questions as a new recipient. Stay vigilant but don't stress too much - most people use their benefits without any issues. Good luck with everything!
Thank you StarStrider! Taking photos of receipts is such a smart idea - I never would have thought of that. I'll definitely start doing that along with keeping my own balance tracker. And you're right about trusting instincts with card readers, I'll be extra cautious about anything that looks off. Really appreciate all the encouragement and practical tips from everyone here! This community has been so welcoming and helpful for a newbie like me 😊
I'm experiencing this exact same problem with my two kids' PEBT cards that arrived this week! It's such a relief to find this thread and realize it's not just me. I've been calling the activation number obsessively for the past two days and getting that same "call back later" message every single time. My kids are asking when we can go buy groceries and I keep having to postpone our shopping trip. I'm definitely going to try Emily's workaround with the regular EBT customer service line tomorrow - that seems to be working for a lot of people here. It's frustrating that this happens every distribution cycle, but at least now I know it's a system capacity issue and not something wrong with my specific cards. Thanks everyone for sharing your experiences and solutions - this community is so helpful during these stressful situations!
I just went through this same nightmare last month with my family's cards! The postponed grocery trips are the worst part - kids don't understand why we suddenly can't go shopping when we planned to. I ended up having to dip into my regular grocery budget while waiting for activation. Emily's workaround definitely seems to be the way to go based on everyone's success stories here. Also, pro tip: if you do get through to activate but then have trouble using the card at checkout, sometimes you need to wait a few hours for the system to fully sync. Don't panic if it gets declined on the first try! Hope you get yours sorted out soon.
I'm going through this exact same issue right now! Got my son's PEBT card yesterday and have been trying to activate it since this morning. Keep getting that frustrating "call back later" message no matter what time I call. It's such a relief to find this thread and realize it's a widespread system problem, not something wrong with my card specifically. I was starting to worry the card was defective or something. Definitely going to try Emily's workaround with the regular EBT customer service line - seems like that's been the most successful solution for people here. It's honestly crazy that this happens every single distribution cycle. You'd think after all these years they'd figure out how to handle the call volume better! Thanks everyone for sharing your experiences and the helpful tips. Makes this whole stressful process feel a lot less isolating.
Paolo Romano
Just to clarify for everyone: P-EBT 4.0 for Summer 2025 should be approximately $490 total per eligible child, distributed in 2-3 payments. The first payment is typically $120, with the remainder split into 1-2 additional payments over 6-8 weeks. The payments load automatically onto the P-EBT card - no additional action needed if your child already received the first payment. If you haven't received any payments but believe your child qualifies, contact their school first to verify they were included on the eligibility list. For those asking about regular CalFresh - that's separate from P-EBT, requires its own application, and provides monthly benefits year-round based on household income and expenses.
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Keisha Jackson
•Thank you for the clear explanation! This makes so much more sense now. I'll wait for the remaining payments and check the card balance weekly.
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Andrew Pinnock
Just wanted to add that you can check your P-EBT card balance anytime by calling the customer service number on the back of your card or visiting the ebtEDGE website. I set up text alerts for when new payments are loaded, which has been really helpful for tracking when the next installment arrives. Also, if you're still having trouble reaching someone by phone, try calling first thing in the morning (around 8 AM) - that's when I've had the most success getting through to a real person without waiting forever on hold.
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Luca Ferrari
•Thanks for the tip about calling at 8 AM! I tried calling yesterday afternoon and was on hold for over an hour before giving up. Will definitely try the morning approach next time. The text alerts sound really useful too - I had no idea that was an option. Do you know if you can set those up online or do you have to call to activate them?
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Anastasia Sokolov
•You can set up the text alerts through the ebtEDGE website! Just log in with your card number and create an account if you haven't already, then go to the notifications section. It's super convenient - I get a text within a few hours whenever any money gets loaded. Way better than having to remember to check the balance manually all the time.
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