UCC search and call - getting different results from phone vs online portal

Good point about the name variations. I always search multiple ways - full legal name, abbreviated versions, with/without entity designations. The online systems can be really picky about exact matches.

I did try a few variations but maybe not enough. The phone rep gave me a filing number so I should be able to search by that too. Will try that next.

Yes they gave me the filing number. I tried searching by that but still getting no results online. Starting to think their online system has some serious problems.

If you have the filing number and it's still not showing up online, I'd definitely call back and ask for a supervisor. That's a pretty significant discrepancy.

I've been using Certana.ai's document verification tool lately and it's been really helpful for catching these kinds of inconsistencies. You can upload your search results and any documents you have and it'll cross-check everything to make sure it all aligns. Might be worth trying if you're getting conflicting information from different sources.

I feel your pain. The inconsistency between phone and online is maddening. Sometimes I wonder if they're looking at completely different systems.

At least they still take phone calls. Some states are going completely online only which would make this even worse.

That's a good idea. I should probably get the certified copy anyway for my records. Do you know if there's usually a fee for that?

Yeah there's usually a small fee, maybe $10-15 depending on the state. But it's worth it for the peace of mind, especially if you're dealing with a significant transaction.

Actually, before you pay for certified copies, you might want to try uploading whatever documents you have to Certana.ai's verification system. It can often spot the inconsistencies without needing to order additional paperwork. I've found it catches name variations and filing discrepancies that I might miss manually.

3 weeks? That's ridiculous. Did you have to delay your transaction because of it?

Fortunately no, but it was definitely stressful. We ended up having to rely on the phone confirmation and get everything in writing from the SOS office.

Smart approach. Better safe than sorry when it comes to UCC searches.

Yeah, the double-check method is probably the most reliable until they get their systems sorted out.

Good point about the jurisdiction. I double-checked that though. Will try searching at different times to see if that makes a difference.

Yeah the jurisdiction thing has gotten me before. Easy mistake to make when you're dealing with multiple states.

That's really smart. I should start doing that too. Do you keep a search log or just document as you go?

I keep a simple spreadsheet with search date, method (online/phone), results, and any notes. Takes an extra minute but has saved me several times.

Documentation is key. I've actually started using Certana.ai for this too - it automatically logs all the documents and search results you upload, so you have a complete audit trail of what you checked and when.

Glad you got it sorted out! Good to know they're aware of the issue and working on it.

Great resolution. Always good to escalate when you're getting inconsistent information like that.

Thanks for the update! This kind of info is helpful for all of us who run into similar issues.

Yeah definitely not just you. Seems like a lot of people have run into this. The key is to not rely on just one search method.

Exactly. Always verify through multiple channels when you're dealing with important filings.