FAFSA signature page error message 'unable to complete this action' won't go away

Omg the SAME EXACT thing happened to me 3 days ago!!! That pink error message is the WORST. I tried everything too - different browsers, different devices, even asked my roommate to try from her computer. What finally worked for me was signing out completely from the studentaid.gov site, restarting my computer, and then trying again at like 2am when the site traffic was lower. For some reason it went through then. Could be worth a try!

This is actually a known issue with the 2025-2026 FAFSA signature page. There are a few technical solutions that might help: 1. Instead of just clearing browser history, try using incognito/private browsing mode 2. Disable any ad blockers or browser extensions while on the site 3. Make sure you're using the most updated browser version 4. Try using Microsoft Edge specifically (some government sites work better with it) 5. Check if any fields have special characters or extra spaces - these can trigger validation errors If none of these work, there's a workaround where you can request a signature page by mail through the Help Center, though that will definitely delay your application.

the fafsa site is garbage what do u expect lol. they redesigned the whole system this year and broke everything. my brother couldnt even get his SAI score for like a month after submitting

If you're having the signature page issue I think I know what's causing it! When I called FSA about this, they eventually told me it sometimes happens if there's a MISMATCH between how your name appears in different parts of the application. Like if somewhere you put a middle initial but not in another section. OR if there are inconsistencies with how your SSN is formatted in different parts of the form. You might need to start a new application and be super careful about entering your personal info EXACTLY the same way throughout the entire form. It's stupid but that's what fixed it for me!

Having worked in financial aid for several years, I can tell you that the signature page error is often related to session timeouts rather than just browser issues. The FAFSA application has very strict security protocols, especially on the signature page where you're confirming your identity. Two technical solutions that frequently work: 1. Check your system date and time - if it's not synced correctly, this can cause authentication errors on secure government sites 2. Try completing the form in one sitting without long pauses between sections If those don't help, you might need to contact FSA directly again. Sometimes they need to reset something on their end.

When I got stuck with a similar error on the FAFSA signature page last month, I was ready to throw my laptop across the room! After wasting hours trying every browser trick, I finally used Claimyr to get connected to an actual FSA agent without the usual 2-hour wait. The agent was able to see that there was a verification flag on my account from a previous application that was causing the signature issue. It was super easy - just went to claimyr.com, they got me connected to an agent in about 10 minutes, and the agent fixed it while I was on the phone. They have a video showing how it works: https://youtu.be/TbC8dZQWYNQ Might be worth trying if you need to get this resolved quickly for your state deadline!

Did u try a different time of day?? The FAFSA site gets SUPER overloaded during peak hours, especially now with all the state deadlines coming up. I swear the govt never updates their servers lol

This happened to me too and it was because my FSA ID password had expired even though I could still log in!! Try updating your FSA ID password first, then wait 30 minutes, THEN try the signature page again. That's what fixed it for me.

UPDATE: I tried all of these suggestions and finally got it to work! For anyone else having this problem, here's what fixed it for me: 1. Updated my FSA ID password (thanks @profile9!) 2. Waited 30 minutes 3. Used incognito mode with all extensions disabled 4. Completed the form in one sitting (took about 40 minutes) No more pink error messages and my SAI score showed up immediately after submission! Thanks everyone for your help!