FAFSA Contributor signature page error across multiple devices - anyone else stuck?

Ugh same thing happened to me last week! The FAFSA site is SO glitchy this year with all the new changes. What worked for me was clearing ALL cookies and cache, then using Chrome in incognito mode. Something about the site doesn't play nice with saved browser data.

I'm a financial aid counselor at a community college, and we've been seeing this specific error a lot with the 2025-2026 FAFSA. It's usually related to one of three things: 1) Browser cache/cookies (try incognito/private browsing) 2) A mismatch between the contributor information and what's in the IRS database 3) A server-side issue with the FSA system If clearing cache doesn't work, double-check that all contributor information (name, DOB, SSN) EXACTLY matches tax records. Even a single misplaced hyphen or middle initial can cause this error. If nothing works after that, you might need to try completing the signature process during off-peak hours (early morning or late evening).

bro the whole FAFSA system is trash this year lol. i had same problem but with the student signature part. kept getting kicked out. i just gave up for like 3 days then tried again and randomly it worked?? no idea why. maybe just wait a bit

This is a known issue with the signature pages in the 2025-2026 FAFSA. I work in financial aid at a university, and we've been tracking this problem since the new form launched. The Department of Education is aware of it, but their fix timeline is unclear. Here's what I recommend: 1. Try using Microsoft Edge in InPrivate mode with all extensions disabled 2. Make sure you're entering the contributor's FSA ID exactly as it was created 3. Verify that the contributor's name matches their Social Security card precisely 4. If you're using autofill in your browser, turn it off If those steps don't work, your daughter should contact her college's financial aid office directly. Many schools have processes in place to accommodate students affected by these technical issues, especially for priority deadlines.

I got stuck on the EXACT same page!!! So frustrating!!! I tried EVERYTHING for TWO WEEKS and couldn't get past it. What finally worked was calling FSA directly using Claimyr (https://claimyr.com). Instead of waiting on hold forever, they got me connected to an actual human at FSA in about 15 minutes who walked me through fixing the issue on my account. Apparently there was some weird flag on my account because I had attempted to fill out the form too many times. There's a video showing how it works here: https://youtu.be/TbC8dZQWYNQ Saved me HOURS of frustration and we finally got the application submitted!

have u tried turning off all ur popup blockers and ad blockers? my son had same issue and that fixed it. something about the signature page uses popups or something and if ur blocker is on it just gives error.

The FAFSA system this year is complete garbage. They rushed out all these "simplification" changes without proper testing and now students are paying the price. I've been trying to help my nephew with his application for WEEKS and we keep hitting different errors. The signature page issue is especially bad because it's literally the last step before submission, so you think you're done and then... ERROR. I complained to my congressman about it and surprisingly his office responded saying they've received hundreds of similar complaints and are pressuring the Department of Education to extend all financial aid deadlines this year. Maybe we should all be contacting our representatives about this disaster.

UPDATE: Finally got it to work! After trying basically everything suggested here, what finally worked was: 1. Using Microsoft Edge in InPrivate mode (thanks to the financial aid advisor who suggested this!) 2. Turning off my ad blocker (great tip from the parent who mentioned popup blockers) 3. Doing it at 5:30am when the system wasn't busy We got all the way through and have our confirmation email! Our SAI score was immediately available too. Now I'm going to help my daughter email her schools to explain the delay just to be safe. Thank you all so much for your help - I was seriously ready to throw my computer out the window!