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this new fafsa is the WORST. why did they have to change everything?? my parents cant even figure out how to link their tax info and now ur saying the birthdate fields dont work either??
The redesign aimed to simplify the process and expand eligibility, which is good in theory. But the implementation has been rocky. For your parents' tax link issues, make sure they're using the exact name as it appears on their tax return (including any middle initials). Case sensitivity matters too.
UPDATE: I got it working!! Combination of using keyboard navigation, disabling my ad blocker, AND clearing cache. Had to do all three for some reason. Thanks everyone for the suggestions! Now onto fighting with the tax information section...
yay!! glad u fixed it! good luck with the rest lol
This happened to me too and it was because my FSA ID password had expired even though I could still log in!! Try updating your FSA ID password first, then wait 30 minutes, THEN try the signature page again. That's what fixed it for me.
That's a great suggestion! My FSA ID is probably about a year old now, so maybe the password is due for a refresh. I'll definitely try updating it tonight.
UPDATE: I tried all of these suggestions and finally got it to work! For anyone else having this problem, here's what fixed it for me: 1. Updated my FSA ID password (thanks @profile9!) 2. Waited 30 minutes 3. Used incognito mode with all extensions disabled 4. Completed the form in one sitting (took about 40 minutes) No more pink error messages and my SAI score showed up immediately after submission! Thanks everyone for your help!
Oh my gosh THANK YOU for sharing what worked!! I'm going to follow these exact steps tonight. So relieved to hear you got your SAI score right away too - that gives me hope I can still make my state deadline.
Great news! Glad it resolved itself without requiring a call. This is happening to many families - the system is eventually processing most applications correctly, just with frustrating delays. Make sure your daughter keeps checking her email for any verification requests, as those have been delayed too in many cases.
As a financial aid counselor, I want to add one more important point: If you do need to switch which parent completes the FAFSA, be prepared for questions. Your SAI (Student Aid Index, formerly EFC) will likely change dramatically if you switch from a lower-income parent to a higher-income one, and this can trigger verification flags. The financial aid office may request documentation of your living situation. Be honest and consistent about where you physically resided.
Kelsey Chin
Just checking back - were you able to create your FSA ID and get the process started? One thing that helps speed up verification is making absolutely sure your name, DOB, and SSN match exactly what's on your Social Security card. Even a small mismatch can delay the verification process.
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Skylar Neal
•Yes! I created my FSA ID yesterday and got verified this morning, which was faster than I expected. My daughter added me as a contributor and I received the email invitation about an hour ago. Now I'm working on completing my section. Thank you everyone for your help! This new system is so much more complicated than the old one.
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Jessica Nolan
Pro tip for anyone else reading this thread: if you're a parent filling out FAFSA in the future, create your FSA ID well BEFORE you plan to start the application process. The verification delay catches many families by surprise, especially when approaching deadlines. Also, for the 2025-2026 FAFSA, remember that the SAI (Student Aid Index) has replaced the old EFC (Expected Family Contribution), and the calculation methods have changed significantly. Many families are seeing different aid amounts than expected because of these formula changes.
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Leo McDonald
•This is excellent advice. I'd also add that parents should gather all their financial documents before starting. You'll need your 2023 tax returns, W-2s, and current bank/investment statements. The data retrieval tool will help with IRS information, but you'll still need other financial details ready.
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