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- Connect you to a human agent at the FAFSA
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the FAFSA drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
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- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
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This is a known issue with reciprocal contributor relationships in the new FAFSA system. When you're both contributors to each other's applications, the system can get confused, especially if there were previous applications. From my experience working in financial aid, I would recommend: 1. Print a copy of your school's financial aid deadline documentation 2. Take screenshots of the error/freezing issue 3. Call your school's financial aid office ASAP and explain the situation 4. Ask if they can grant you a deadline extension while you resolve the technical issues Most schools are aware of the FAFSA system problems this year and have processes in place for extensions due to technical difficulties. They may also have direct contacts at Federal Student Aid who can help resolve your specific issue.
Thank you! I'll call our school's financial aid office first thing tomorrow and explain the situation. I've been taking screenshots of all the errors, so I'll have those ready. Really appreciate the advice from someone with inside knowledge!
any luck getting it fixed? i'm curious which solution ended up working for you
Update: I followed the advice to try submitting during off-peak hours (5am!) and used different devices for each application. Mine went through but my son's is still stuck. I've contacted our school's financial aid office and they gave us a 2-week extension while we sort it out. Finally used Claimyr to reach an FSA agent who said there was indeed a 'ghost record' in the system. They're manually clearing it but said it could take 3-5 business days to fully process. Such a headache but at least we're making progress!
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Just wanted to follow up - were you able to recover your application? If not, I recommend calling FSA with your Save Key and the email address you used for the application. The agent should be able to see all applications associated with your account, even ones not displaying on your dashboard. They can also tell you if your corrections went through despite the error message.
Thank you for checking back! I logged in this morning and it's still not there. I tried the Claimyr service you recommended and got through to an agent in about 15 minutes. They confirmed my application is still in their system but there's a technical issue with my account dashboard. They're escalating it to their IT team and said it should be fixed within 48 hours. They also confirmed my school already received my FAFSA data, which is a huge relief!
This happened to my brother too - turned out his application wasn't actually gone, just not displaying correctly. But seriously, they've had like 2 YEARS to prepare this new system and it's still completely broken. How hard is it to make a website that actually works?! 🤬
The technical issues are frustrating, but remember this is a massive overhaul of the entire system with new SAI formula calculations and streamlined questions. Growing pains are unfortunately expected with such a big change. Rest assured that most of these display issues don't affect the actual processing of your information.
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my daughter didn't get her sai for like 3 weeks and then suddenlty it showed up. just be patient it'll come thru
One additional point that might be helpful - make sure you're checking both the studentaid.gov dashboard AND your email regularly. Sometimes the SAI will be included in the Student Aid Report (SAR) email before it appears on the dashboard. Also, be sure to check spam folders as these official emails sometimes get filtered there. If more than 10 business days pass without an SAI for your freshman, log back into studentaid.gov and verify that there are no items in the "Action Required" section. Occasionally there might be identity verification steps or requests for additional documentation that aren't clearly communicated.
Great suggestion! I just checked and there's nothing in the Action Required section, so that's a relief. I'll keep checking my email including spam folders.
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The whole FAFSA redesign this year is a DISASTER! Parent contributors having separate accounts from students makes sense in theory but the implementation is TERRIBLE. My son's SAI calculation was wrong THREE TIMES because of their system glitches. Every time I called, I got different information about how to fix it. The colleges were asking for his FAFSA information and we couldn't even get it processed correctly. Anyone who says this new system is "simplified" is LYING.
They definitely rushed the rollout of the new FAFSA system. The good news is that colleges are aware of the widespread issues and many have extended their priority deadlines for financial aid. If you're worried about deadlines, contact your son's school's financial aid office directly - they're usually very understanding about FAFSA technical issues.
To answer your follow-up question - yes, you can make corrections to a submitted FAFSA anytime until the application deadline (June 30, 2026 for the 2025-2026 form). However, for maximum aid consideration, you'll want to make any corrections before your son's college priority deadlines. Also, once you're in the correct account, look for the "Parent Information" section. This is where you'll be prompted to provide YOUR FSA ID to sign as a parent contributor - this is the correct way the parent/student accounts are supposed to work together.
Thank you! This is really helpful. I'm going to sit down with my son this weekend and make sure everything is sorted out correctly. I appreciate everyone's advice!
Lola Perez
i had a similar problem but with my parents info! what worked for me was turning off my wifi and using my phone data instead. something about the school internet was blocking it idk why
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Debra Bai
I'm having a somewhat related issue but with uploading tax documents. Anyone else having trouble with the document upload feature? It keeps saying "file not supported" even though I'm using PDF format as instructed. So frustrating!!
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Ethan Scott
•The document upload feature is very picky about file sizes. Try reducing your PDF to under 1MB - there are free online tools that can compress PDF files. Also, make sure your filename doesn't have any special characters or spaces. I've found that simple filenames like "2023taxes.pdf" work better than "John Smith 2023 Tax Return.pdf".
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