Expedia
CommunityTravel Services
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- Call the correct department
- Redial until on hold
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Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
Expedia virtual assistant cancelled my non-refundable rooms! How to fix?
I'm so frustrated right now. I booked 3 non-refundable rooms for a trip and now the hotel is saying they were cancelled. I definitely didn't cancel them! I paid in full already. When I called customer service, their virtual assistant messed everything up. Has anyone else dealt with this? How did you get it fixed? I really need those rooms!
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Expedia can't find my reservation to cancel it - no itinerary number. Help!
Hey everyone, I'm having a nightmare trying to cancel my reservation. I've provided all the information to chat support, but they still can't locate my booking. I don't have the itinerary number either. Any advice on how to get this sorted?
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Have you checked your spam folder? Sometimes important emails end up there. Also, try searching your email for 'Expedia' or the hotel/airline name.
Good idea! Just checked and no luck in spam. But I'll try searching for the hotel name, maybe that'll turn up something
If you booked through a travel agent or used a booking site other than Expedia directly, that could be why they can't find it in their system. Also, try checking if you have any text messages from Expedia - sometimes they send booking confirmations via SMS too. Another trick is to check your bank/credit card statement for the exact date and amount of the charge, then ask customer service to search by those details. Hope this helps!
Expedia cancelled my reservation without permission - how to get refund or rebook?
Has anyone else had their reservation cancelled without their permission? I just found out my booking was cancelled and I didn't do it. I'm so frustrated right now. I need to either get a refund or rebook it asap. Any advice on how to handle this when I call customer service? I'm worried they'll give me the runaround.
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This happened to me last month! I was able to get it sorted out but it took FOREVER. Be prepared to spend a lot of time on the phone. bring snacks lol 🍿
Sounds exhausting! How did you eventually get it resolved?
This is so frustrating! I had a similar issue last year where my hotel booking just disappeared from my account. Turned out it was a system glitch on their end. When you call, make sure to ask them to check their cancellation logs - they should be able to see if the cancellation came from your account or their system. Also, if you booked with a credit card, your card company might be able to help dispute the charge if you don't get satisfaction from customer service. Don't give up - you have rights as a consumer!
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how do I reach a live person by phone
That sounds really helpful! @Tom Maxon How long does it typically take for Claimyr to get through to a live agent? I ve'been trying to reach Expedia for days about a booking issue and keep getting stuck in endless loops.
NebulaNomad
have u tried DMing them on twitter? sometimes that works for me
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Ava Johnson
AuthorI haven't! That's a good idea, I'll give it a shot. Thanks!
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Zara Malik
Oh no, this exact thing happened to me last year! The virtual assistant somehow triggered a cancellation when I was just trying to ask a simple question about my booking. What saved me was immediately calling back and asking for the "customer recovery team" - they're specifically trained to handle these AI mishaps. Also, make sure you mention that you have proof of payment and never initiated any cancellation. They can usually see the system logs showing it was an error. Don't give up - you paid for those rooms and they owe you a solution!
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