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This happened to me last month! I was able to get it sorted out but it took FOREVER. Be prepared to spend a lot of time on the phone. bring snacks lol 🍿
This is so frustrating! I had a similar issue last year where my hotel booking just disappeared from my account. Turned out it was a system glitch on their end. When you call, make sure to ask them to check their cancellation logs - they should be able to see if the cancellation came from your account or their system. Also, if you booked with a credit card, your card company might be able to help dispute the charge if you don't get satisfaction from customer service. Don't give up - you have rights as a consumer!
If you booked through a travel agent or used a booking site other than Expedia directly, that could be why they can't find it in their system. Also, try checking if you have any text messages from Expedia - sometimes they send booking confirmations via SMS too. Another trick is to check your bank/credit card statement for the exact date and amount of the charge, then ask customer service to search by those details. Hope this helps!
This might sound weird, but try searching for any auto-generated passwords or temporary booking references in your email. Sometimes Expedia sends those in separate emails that don't look like typical confirmations. Also, if you used Apple Pay, Google Pay, or PayPal, check those transaction histories - they sometimes store booking details that can help customer service track it down. I had to do this dance with them last year and it was painful, but persistence pays off!
NebulaNomad
have u tried DMing them on twitter? sometimes that works for me
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Ava Johnson
•I haven't! That's a good idea, I'll give it a shot. Thanks!
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Zara Malik
Oh no, this exact thing happened to me last year! The virtual assistant somehow triggered a cancellation when I was just trying to ask a simple question about my booking. What saved me was immediately calling back and asking for the "customer recovery team" - they're specifically trained to handle these AI mishaps. Also, make sure you mention that you have proof of payment and never initiated any cancellation. They can usually see the system logs showing it was an error. Don't give up - you paid for those rooms and they owe you a solution!
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Hunter Brighton
•This is super helpful! I didn't know there was a specific "customer recovery team" - that sounds like exactly what I need. I'm definitely going to try calling and asking for them specifically. It's reassuring to hear from someone who went through the same thing and got it resolved. Thank you so much for sharing your experience!
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